[Music]
[Music] [Applause]
[Music]
[Music] [Applause]
please hold up one hand place your thumb
please hold up one hand place your thumb over your palm wrap your four fingers
over your palm wrap your four fingers
over your palm wrap your four fingers over your thumb this is a crude
over your thumb this is a crude
over your thumb this is a crude representation of the human brain the
representation of the human brain the
representation of the human brain the four fingers represent the prefrontal
four fingers represent the prefrontal
four fingers represent the prefrontal cortex this is where we do our thinking
cortex this is where we do our thinking
cortex this is where we do our thinking where we process our thoughts the thumb
where we process our thoughts the thumb
where we process our thoughts the thumb represents the limbic system this is the
represents the limbic system this is the
represents the limbic system this is the epicenter of fight flight or freeze
epicenter of fight flight or freeze
epicenter of fight flight or freeze intellect feelings logic emotion how
intellect feelings logic emotion how
intellect feelings logic emotion how does this feel when you go to work for
does this feel when you go to work for
does this feel when you go to work for 70% of Americans not good
70% of Americans not good
70% of Americans not good toxic managers complaining co-workers
toxic managers complaining co-workers
toxic managers complaining co-workers feeling undervalued this has
feeling undervalued this has
feeling undervalued this has neurological consequences when we go
neurological consequences when we go
neurological consequences when we go into a negative workplace environment
into a negative workplace environment
into a negative workplace environment when we don’t feel safe the brain reacts
when we don’t feel safe the brain reacts
when we don’t feel safe the brain reacts within three one hundredths of a second
within three one hundredths of a second
within three one hundredths of a second the limbic system starts to hijack
the limbic system starts to hijack
the limbic system starts to hijack mental ability from the rest of the
mental ability from the rest of the
mental ability from the rest of the brain to deal with the perceived threat
brain to deal with the perceived threat
brain to deal with the perceived threat we then cope with that threat or how to
we then cope with that threat or how to
we then cope with that threat or how to respond to it when this happens at work
respond to it when this happens at work
respond to it when this happens at work employees lose focus they feel defensive
employees lose focus they feel defensive
employees lose focus they feel defensive they are unsure of themselves and their
they are unsure of themselves and their
they are unsure of themselves and their mental capacity starts to decline when
mental capacity starts to decline when
mental capacity starts to decline when this happens at home at school in sports
this happens at home at school in sports
this happens at home at school in sports wherever we are the brain reacts the
wherever we are the brain reacts the
wherever we are the brain reacts the same the fact is the limbic system
same the fact is the limbic system
same the fact is the limbic system doesn’t know whether it’s at home or at
doesn’t know whether it’s at home or at
doesn’t know whether it’s at home or at work it only knows whether or not it
work it only knows whether or not it
work it only knows whether or not it feels safe so why are so many people
feels safe so why are so many people
feels safe so why are so many people unhappy with their jobs and consequently
unhappy with their jobs and consequently
unhappy with their jobs and consequently their lives and what can we do about it
their lives and what can we do about it
their lives and what can we do about it the answer begins in the brain human
the answer begins in the brain human
the answer begins in the brain human beings are hard-wired to connect with
beings are hard-wired to connect with
beings are hard-wired to connect with others we are at our core herd animals
others we are at our core herd animals
others we are at our core herd animals now we don’t grow up in Titan at tribes
now we don’t grow up in Titan at tribes
now we don’t grow up in Titan at tribes anymore but where do we spend most of
anymore but where do we spend most of
anymore but where do we spend most of our time when were awake with other
our time when were awake with other
our time when were awake with other adults work this is the new tribe for
adults work this is the new tribe for
adults work this is the new tribe for the 21st century
the 21st century
the 21st century Homo Sapien now what I want you to do
Homo Sapien now what I want you to do
Homo Sapien now what I want you to do for a moment is to imagine your ideal
for a moment is to imagine your ideal
for a moment is to imagine your ideal work environment a place that energized
work environment a place that energized
work environment a place that energized you and where you feel proud to
you and where you feel proud to
you and where you feel proud to contribute every day imagine also a
contribute every day imagine also a
contribute every day imagine also a society where we look forward to going
society where we look forward to going
society where we look forward to going to work on Monday mornings as much as we
to work on Monday mornings as much as we
to work on Monday mornings as much as we do today leaving on Friday afternoons
do today leaving on Friday afternoons
do today leaving on Friday afternoons this ideal work environment does exist
this ideal work environment does exist
this ideal work environment does exist in some places today but it’s the
in some places today but it’s the
in some places today but it’s the exception not the norm how did we get
exception not the norm how did we get
exception not the norm how did we get here
here
here picture me standing on a time line I’m
picture me standing on a time line I’m
picture me standing on a time line I’m standing on today the future is that way
standing on today the future is that way
standing on today the future is that way and the past is over here now I’m gonna
and the past is over here now I’m gonna
and the past is over here now I’m gonna walk down the timeline I’m gonna go back
walk down the timeline I’m gonna go back
walk down the timeline I’m gonna go back about 200 years this is when the United
about 200 years this is when the United
about 200 years this is when the United States shifted from an agricultural
States shifted from an agricultural
States shifted from an agricultural economy and the Industrial Age began
economy and the Industrial Age began
economy and the Industrial Age began from the beginning of the Industrial
from the beginning of the Industrial
from the beginning of the Industrial Revolution until today there’s been one
Revolution until today there’s been one
Revolution until today there’s been one constant about labor that has allowed
constant about labor that has allowed
constant about labor that has allowed employers to essentially disregard the
employers to essentially disregard the
employers to essentially disregard the emotional and physical well-being of
emotional and physical well-being of
emotional and physical well-being of employees there have always been more
employees there have always been more
employees there have always been more people than jobs and in this era if you
people than jobs and in this era if you
people than jobs and in this era if you had a job what was the most important
had a job what was the most important
had a job what was the most important thing to you keeping it more than
thing to you keeping it more than
thing to you keeping it more than security a job represented survival your
security a job represented survival your
security a job represented survival your ability to feed into house your family
ability to feed into house your family
ability to feed into house your family and everyday in the most toxic
and everyday in the most toxic
and everyday in the most toxic conditions millions of Americans would
conditions millions of Americans would
conditions millions of Americans would go to work regardless this overabundance
go to work regardless this overabundance
go to work regardless this overabundance of Labor allowed companies to
of Labor allowed companies to
of Labor allowed companies to essentially ignore the fundamentals of
essentially ignore the fundamentals of
essentially ignore the fundamentals of what allows human beings to thrive and
what allows human beings to thrive and
what allows human beings to thrive and perform at their best
perform at their best
perform at their best if you complain too much if you couldn’t
if you complain too much if you couldn’t
if you complain too much if you couldn’t handle the environment it was easy to
handle the environment it was easy to
handle the environment it was easy to replace you three things will change
replace you three things will change
replace you three things will change this forever a crippling labor shortage
this forever a crippling labor shortage
this forever a crippling labor shortage a new generation of workers and the
a new generation of workers and the
a new generation of workers and the adoption by business of what
adoption by business of what
adoption by business of what neuroscience now tells us allows human
neuroscience now tells us allows human
neuroscience now tells us allows human beings to thrive first the labor
beings to thrive first the labor
beings to thrive first the labor shortage the era of labor abundance is
shortage the era of labor abundance is
shortage the era of labor abundance is over and it’s never coming back we are
over and it’s never coming back we are
over and it’s never coming back we are on the cliff edge of the most severe
on the cliff edge of the most severe
on the cliff edge of the most severe talent shortfall we have ever faced in
talent shortfall we have ever faced in
talent shortfall we have ever faced in the history of our economy just last
the history of our economy just last
the history of our economy just last month alone
month alone
month alone the US economy added 300,000 new jobs
the US economy added 300,000 new jobs
the US economy added 300,000 new jobs which is great news but it also got us
which is great news but it also got us
which is great news but it also got us to a 17 year low in unemployment we’re
to a 17 year low in unemployment we’re
to a 17 year low in unemployment we’re at full employment today in the United
at full employment today in the United
at full employment today in the United States six million unfilled jobs this is
States six million unfilled jobs this is
States six million unfilled jobs this is going to force companies to rethink the
going to force companies to rethink the
going to force companies to rethink the way they attract and retain workers
way they attract and retain workers
way they attract and retain workers second look around you
second look around you
second look around you Millennials and Gen Z they are now the
Millennials and Gen Z they are now the
Millennials and Gen Z they are now the largest segment of the US labor force
largest segment of the US labor force
largest segment of the US labor force and with them they bring a new
and with them they bring a new
and with them they bring a new perspective on work they don’t work
perspective on work they don’t work
perspective on work they don’t work simply to survive they work to bring
simply to survive they work to bring
simply to survive they work to bring freedom and fulfillment into their lives
freedom and fulfillment into their lives
freedom and fulfillment into their lives they work to enrich their lives and the
they work to enrich their lives and the
they work to enrich their lives and the world with social good
world with social good
world with social good they will recoil at toxic managers and
they will recoil at toxic managers and
they will recoil at toxic managers and in fact they already are which is in
in fact they already are which is in
in fact they already are which is in part why this generations average job
part why this generations average job
part why this generations average job tenure today is just about at two and a
tenure today is just about at two and a
tenure today is just about at two and a half years the third issue is that
half years the third issue is that
half years the third issue is that neuroscience is going to show us this
neuroscience is going to show us this
neuroscience is going to show us this new way to allow employees to thrive to
new way to allow employees to thrive to
new way to allow employees to thrive to be more productive and innovative when
be more productive and innovative when
be more productive and innovative when they get to work the fact is the future
they get to work the fact is the future
they get to work the fact is the future of work will be defined more by how it
of work will be defined more by how it
of work will be defined more by how it feels than how it pays the future of
feels than how it pays the future of
feels than how it pays the future of work will be defined more by how it
work will be defined more by how it
work will be defined more by how it feels
feels
feels than how it pays let me give you an
than how it pays let me give you an
than how it pays let me give you an example let’s say I come to work and I
example let’s say I come to work and I
example let’s say I come to work and I bring a hundred percent of my mental
bring a hundred percent of my mental
bring a hundred percent of my mental capacity six months ago my company hired
capacity six months ago my company hired
capacity six months ago my company hired Kate she’s hard-working smart and always
Kate she’s hard-working smart and always
Kate she’s hard-working smart and always has my back have you ever worked with
has my back have you ever worked with
has my back have you ever worked with someone like that my brain actually sees
someone like that my brain actually sees
someone like that my brain actually sees Kate as an extension of my own ability
Kate as an extension of my own ability
Kate as an extension of my own ability so what’s happened over the last six
so what’s happened over the last six
so what’s happened over the last six months is my mental capacities actually
months is my mental capacities actually
months is my mental capacities actually increased to a hundred and fifty percent
increased to a hundred and fifty percent
increased to a hundred and fifty percent because I get to work with her
because I get to work with her
because I get to work with her this is literally a case of one plus one
this is literally a case of one plus one
this is literally a case of one plus one equals three now there’s a flipside to
equals three now there’s a flipside to
equals three now there’s a flipside to this let’s say I come to work on Monday
this let’s say I come to work on Monday
this let’s say I come to work on Monday morning and Kate tells me she’s moving
morning and Kate tells me she’s moving
morning and Kate tells me she’s moving do I still come to work with a hundred
do I still come to work with a hundred
do I still come to work with a hundred and fifty percent after I hear this news
and fifty percent after I hear this news
and fifty percent after I hear this news no I might drop to 60 or 70
no I might drop to 60 or 70
no I might drop to 60 or 70 and the work that I did on Friday with
and the work that I did on Friday with
and the work that I did on Friday with ease today feels almost impossible it
ease today feels almost impossible it
ease today feels almost impossible it takes me longer to accomplish it and
takes me longer to accomplish it and
takes me longer to accomplish it and it’s harder to get it done when I work
it’s harder to get it done when I work
it’s harder to get it done when I work with someone like Kate my mental
with someone like Kate my mental
with someone like Kate my mental capacity literally expands the brain
capacity literally expands the brain
capacity literally expands the brain makes better decisions more quickly when
makes better decisions more quickly when
makes better decisions more quickly when it can do so with reliable others
it can do so with reliable others
it can do so with reliable others outside of the workplace this need for
outside of the workplace this need for
outside of the workplace this need for human connection is even more profound
there is a pandemic of loneliness
there is a pandemic of loneliness spreading across America and there’s
spreading across America and there’s
spreading across America and there’s some irony here at the very same time
some irony here at the very same time
some irony here at the very same time technology has exponentially increased
technology has exponentially increased
technology has exponentially increased our ability to connect and engage with
our ability to connect and engage with
our ability to connect and engage with others there is a pervasive felt sense
others there is a pervasive felt sense
others there is a pervasive felt sense of loneliness and isolation in America
of loneliness and isolation in America
of loneliness and isolation in America that has doubled at the same time from
that has doubled at the same time from
that has doubled at the same time from 20 to 40 percent one former US Surgeon
20 to 40 percent one former US Surgeon
20 to 40 percent one former US Surgeon General refers to this pandemic of
General refers to this pandemic of
General refers to this pandemic of loneliness as one of the most serious
loneliness as one of the most serious
loneliness as one of the most serious public health threats facing America
public health threats facing America
public health threats facing America today so where is the biggest
today so where is the biggest
today so where is the biggest opportunity to forge these safe and
opportunity to forge these safe and
opportunity to forge these safe and secure relationships work and it’s funny
secure relationships work and it’s funny
secure relationships work and it’s funny about business they use science in
about business they use science in
about business they use science in almost every aspect of what they do with
almost every aspect of what they do with
almost every aspect of what they do with the exception of human relationships and
the exception of human relationships and
the exception of human relationships and this is why I recently wrote a book that
this is why I recently wrote a book that
this is why I recently wrote a book that was published by Forbes my team and I
was published by Forbes my team and I
was published by Forbes my team and I work with thousands of employees across
work with thousands of employees across
work with thousands of employees across nearly every industry and we asked these
nearly every industry and we asked these
nearly every industry and we asked these employees to answer 28 questions that
employees to answer 28 questions that
employees to answer 28 questions that represent key drivers of human behavior
represent key drivers of human behavior
represent key drivers of human behavior and when you measure engagement it turns
and when you measure engagement it turns
and when you measure engagement it turns out it looks like a bell curve now on
out it looks like a bell curve now on
out it looks like a bell curve now on the right side of this bell curve in the
the right side of this bell curve in the
the right side of this bell curve in the green area are the a and B players these
green area are the a and B players these
green area are the a and B players these are the employees that are positive
are the employees that are positive
are the employees that are positive they’ve already found meaningful ways to
they’ve already found meaningful ways to
they’ve already found meaningful ways to engage with other members of their tribe
engage with other members of their tribe
engage with other members of their tribe their innovative creative and their
their innovative creative and their
their innovative creative and their supportive of other members the C and D
supportive of other members the C and D
supportive of other members the C and D players are the employees that are
players are the employees that are
players are the employees that are showing up just to collect a paycheck
showing up just to collect a paycheck
showing up just to collect a paycheck you may have had to work with some of
you may have had to work with some of
you may have had to work with some of these people grudge collecting victim
these people grudge collecting victim
these people grudge collecting victim mentality always complaining glass
mentality always complaining glass
mentality always complaining glass always half empty people it’s painful
always half empty people it’s painful
always half empty people it’s painful and their negativity is toxic contagious
and their negativity is toxic contagious
and their negativity is toxic contagious and exhausting when you give leaders new
and exhausting when you give leaders new
and exhausting when you give leaders new science-based leadership skills that
science-based leadership skills that
science-based leadership skills that transformation in a workplace culture is
transformation in a workplace culture is
transformation in a workplace culture is nothing short of remarkable
this chart represents all of the
this chart represents all of the companies that have worked with us in
companies that have worked with us in
companies that have worked with us in their first four years and that
their first four years and that
their first four years and that expanding green bar represents a seventy
expanding green bar represents a seventy
expanding green bar represents a seventy five percent increase in the employee
five percent increase in the employee
five percent increase in the employee engagement in these companies and as a
engagement in these companies and as a
engagement in these companies and as a direct result their well being this is a
direct result their well being this is a
direct result their well being this is a remarkable shift and an example of what
remarkable shift and an example of what
remarkable shift and an example of what can happen when you give leaders new
can happen when you give leaders new
can happen when you give leaders new skills we show leaders how the limbic
skills we show leaders how the limbic
skills we show leaders how the limbic system is focused on two brain based
system is focused on two brain based
system is focused on two brain based imperatives everyday threat detection
imperatives everyday threat detection
imperatives everyday threat detection and the need to belong one
and the need to belong one
and the need to belong one neuroscientist characterized this in
neuroscientist characterized this in
neuroscientist characterized this in this way saying that the limbic system
this way saying that the limbic system
this way saying that the limbic system is asking two questions wondering about
is asking two questions wondering about
is asking two questions wondering about these two questions all the time
these two questions all the time
these two questions all the time what’s next how am i doing leaders could
what’s next how am i doing leaders could
what’s next how am i doing leaders could create a much safer workplace if they
create a much safer workplace if they
create a much safer workplace if they could simply do a better job addressing
could simply do a better job addressing
could simply do a better job addressing these two brain based imperatives so
these two brain based imperatives so
these two brain based imperatives so let’s start with the first one what’s
let’s start with the first one what’s
let’s start with the first one what’s next predictability and consistency
next predictability and consistency
next predictability and consistency Trump virtually every other factor when
Trump virtually every other factor when
Trump virtually every other factor when people go to work we can also be very
people go to work we can also be very
people go to work we can also be very tactical and literally answer the
tactical and literally answer the
tactical and literally answer the question sharing more with them being
question sharing more with them being
question sharing more with them being more inclusive about what’s happening
more inclusive about what’s happening
more inclusive about what’s happening next week next month and a very powerful
next week next month and a very powerful
next week next month and a very powerful tool very few managers use is actually
tool very few managers use is actually
tool very few managers use is actually explain to them what their flight plan
explain to them what their flight plan
explain to them what their flight plan is inside the company what’s my future
is inside the company what’s my future
is inside the company what’s my future what’s next for me here
what’s next for me here
what’s next for me here the next question how am i doing we
the next question how am i doing we
the next question how am i doing we address this by giving leaders three
address this by giving leaders three
address this by giving leaders three essential skills to answer this question
essential skills to answer this question
essential skills to answer this question first validate every day we need to
first validate every day we need to
first validate every day we need to signal to every employee that they mean
signal to every employee that they mean
signal to every employee that they mean something to us hello good morning
something to us hello good morning
something to us hello good morning even the simple
even the simple
even the simple smile with direct eye contact as you
smile with direct eye contact as you
smile with direct eye contact as you pass someone in the hallway is enough to
pass someone in the hallway is enough to
pass someone in the hallway is enough to share that they mean something to you ii
share that they mean something to you ii
share that they mean something to you ii recognition this needs to happen every
recognition this needs to happen every
recognition this needs to happen every week managers need to look for some
week managers need to look for some
week managers need to look for some example of discretionary effort that
example of discretionary effort that
example of discretionary effort that employees have given during that week
employees have given during that week
employees have given during that week and simply comment on it being specific
and simply comment on it being specific
and simply comment on it being specific is really helpful
is really helpful
is really helpful edy thank you so much for getting that
edy thank you so much for getting that
edy thank you so much for getting that proposal out so quickly it really shows
proposal out so quickly it really shows
proposal out so quickly it really shows how responsive we can be third
how responsive we can be third
how responsive we can be third constructive feedback not constructive
constructive feedback not constructive
constructive feedback not constructive criticism this is transformational
criticism this is transformational
criticism this is transformational effective feedback is an ongoing two-way
effective feedback is an ongoing two-way
effective feedback is an ongoing two-way supportive conversation between a
supportive conversation between a
supportive conversation between a manager and their direct reports we all
manager and their direct reports we all
manager and their direct reports we all could do this more in our daily lives
could do this more in our daily lives
could do this more in our daily lives when we hold people accountable to do it
when we hold people accountable to do it
when we hold people accountable to do it with less negativity anything overtly
with less negativity anything overtly
with less negativity anything overtly critical is a punch to the brain in
critical is a punch to the brain in
critical is a punch to the brain in every relationship you have it takes
every relationship you have it takes
every relationship you have it takes five positives to neutralize one
five positives to neutralize one
five positives to neutralize one negative five to one when leaders become
negative five to one when leaders become
negative five to one when leaders become more intentional about creating a
more intentional about creating a
more intentional about creating a positive relational workplace culture
positive relational workplace culture
positive relational workplace culture everything shifts and this is when our
everything shifts and this is when our
everything shifts and this is when our brain opens up and makes us more
brain opens up and makes us more
brain opens up and makes us more available to other people in our lives
available to other people in our lives
available to other people in our lives this is how the work place can help all
this is how the work place can help all
this is how the work place can help all of our relationships if you want to know
of our relationships if you want to know
of our relationships if you want to know what your culture is in your home at
what your culture is in your home at
what your culture is in your home at work all you have to do is answer this
work all you have to do is answer this
work all you have to do is answer this one question what does it feel like to
one question what does it feel like to
one question what does it feel like to be here happy fulfilled fearful anxious
be here happy fulfilled fearful anxious
be here happy fulfilled fearful anxious the way you answer that question how you
the way you answer that question how you
the way you answer that question how you feel is predictive of your behavior
feel is predictive of your behavior
feel is predictive of your behavior emotion drives behavior and when we
emotion drives behavior and when we
emotion drives behavior and when we begin to embrace this within the
begin to embrace this within the
begin to embrace this within the workplace we see remarkable shifts when
workplace we see remarkable shifts when
workplace we see remarkable shifts when we come to work in a place where we
we come to work in a place where we
we come to work in a place where we thrive where we find meaning and purpose
thrive where we find meaning and purpose
thrive where we find meaning and purpose what we do we do become happier and
what we do we do become happier and
what we do we do become happier and healthier and when leaders embrace a new
healthier and when leaders embrace a new
healthier and when leaders embrace a new workplace model based on these
workplace model based on these
workplace model based on these neurological insights everything shifts
neurological insights everything shifts
neurological insights everything shifts some of you may feel that what I’ve
some of you may feel that what I’ve
some of you may feel that what I’ve talked about feels like common sense and
talked about feels like common sense and
talked about feels like common sense and of the brain it certainly is but here’s
of the brain it certainly is but here’s
of the brain it certainly is but here’s the rub for those of you that think
the rub for those of you that think
the rub for those of you that think you’ve heard this or have known this
you’ve heard this or have known this
you’ve heard this or have known this already common sense is not common
already common sense is not common
already common sense is not common practice we can all do more the future
practice we can all do more the future
practice we can all do more the future of work will indeed be defined by how it
of work will indeed be defined by how it
of work will indeed be defined by how it feels rather than how it pays only now
feels rather than how it pays only now
feels rather than how it pays only now science shows us exactly what we need to
science shows us exactly what we need to
science shows us exactly what we need to do so that all of us can thrive by
do so that all of us can thrive by
do so that all of us can thrive by design thank you
[Music] [Applause]
[Music]
[Music] [Applause]
please hold up one hand place your thumb
please hold up one hand place your thumb over your palm wrap your four fingers
over your palm wrap your four fingers
over your palm wrap your four fingers over your thumb this is a crude
over your thumb this is a crude
over your thumb this is a crude representation of the human brain the
representation of the human brain the
representation of the human brain the four fingers represent the prefrontal
four fingers represent the prefrontal
four fingers represent the prefrontal cortex this is where we do our thinking
cortex this is where we do our thinking
cortex this is where we do our thinking where we process our thoughts the thumb
where we process our thoughts the thumb
where we process our thoughts the thumb represents the limbic system this is the
represents the limbic system this is the
represents the limbic system this is the epicenter of fight flight or freeze
epicenter of fight flight or freeze
epicenter of fight flight or freeze intellect feelings logic emotion how
intellect feelings logic emotion how
intellect feelings logic emotion how does this feel when you go to work for
does this feel when you go to work for
does this feel when you go to work for 70% of Americans not good
70% of Americans not good
70% of Americans not good toxic managers complaining co-workers
toxic managers complaining co-workers
toxic managers complaining co-workers feeling undervalued this has
feeling undervalued this has
feeling undervalued this has neurological consequences when we go
neurological consequences when we go
neurological consequences when we go into a negative workplace environment
into a negative workplace environment
into a negative workplace environment when we don’t feel safe the brain reacts
when we don’t feel safe the brain reacts
when we don’t feel safe the brain reacts within three one hundredths of a second
within three one hundredths of a second
within three one hundredths of a second the limbic system starts to hijack
the limbic system starts to hijack
the limbic system starts to hijack mental ability from the rest of the
mental ability from the rest of the
mental ability from the rest of the brain to deal with the perceived threat
brain to deal with the perceived threat
brain to deal with the perceived threat we then cope with that threat or how to
we then cope with that threat or how to
we then cope with that threat or how to respond to it when this happens at work
respond to it when this happens at work
respond to it when this happens at work employees lose focus they feel defensive
employees lose focus they feel defensive
employees lose focus they feel defensive they are unsure of themselves and their
they are unsure of themselves and their
they are unsure of themselves and their mental capacity starts to decline when
mental capacity starts to decline when
mental capacity starts to decline when this happens at home at school in sports
this happens at home at school in sports
this happens at home at school in sports wherever we are the brain reacts the
wherever we are the brain reacts the
wherever we are the brain reacts the same the fact is the limbic system
same the fact is the limbic system
same the fact is the limbic system doesn’t know whether it’s at home or at
doesn’t know whether it’s at home or at
doesn’t know whether it’s at home or at work it only knows whether or not it
work it only knows whether or not it
work it only knows whether or not it feels safe so why are so many people
feels safe so why are so many people
feels safe so why are so many people unhappy with their jobs and consequently
unhappy with their jobs and consequently
unhappy with their jobs and consequently their lives and what can we do about it
their lives and what can we do about it
their lives and what can we do about it the answer begins in the brain human
the answer begins in the brain human
the answer begins in the brain human beings are hard-wired to connect with
beings are hard-wired to connect with
beings are hard-wired to connect with others we are at our core herd animals
others we are at our core herd animals
others we are at our core herd animals now we don’t grow up in Titan at tribes
now we don’t grow up in Titan at tribes
now we don’t grow up in Titan at tribes anymore but where do we spend most of
anymore but where do we spend most of
anymore but where do we spend most of our time when were awake with other
our time when were awake with other
our time when were awake with other adults work this is the new tribe for
adults work this is the new tribe for
adults work this is the new tribe for the 21st century
the 21st century
the 21st century Homo Sapien now what I want you to do
Homo Sapien now what I want you to do
Homo Sapien now what I want you to do for a moment is to imagine your ideal
for a moment is to imagine your ideal
for a moment is to imagine your ideal work environment a place that energized
work environment a place that energized
work environment a place that energized you and where you feel proud to
you and where you feel proud to
you and where you feel proud to contribute every day imagine also a
contribute every day imagine also a
contribute every day imagine also a society where we look forward to going
society where we look forward to going
society where we look forward to going to work on Monday mornings as much as we
to work on Monday mornings as much as we
to work on Monday mornings as much as we do today leaving on Friday afternoons
do today leaving on Friday afternoons
do today leaving on Friday afternoons this ideal work environment does exist
this ideal work environment does exist
this ideal work environment does exist in some places today but it’s the
in some places today but it’s the
in some places today but it’s the exception not the norm how did we get
exception not the norm how did we get
exception not the norm how did we get here
here
here picture me standing on a time line I’m
picture me standing on a time line I’m
picture me standing on a time line I’m standing on today the future is that way
standing on today the future is that way
standing on today the future is that way and the past is over here now I’m gonna
and the past is over here now I’m gonna
and the past is over here now I’m gonna walk down the timeline I’m gonna go back
walk down the timeline I’m gonna go back
walk down the timeline I’m gonna go back about 200 years this is when the United
about 200 years this is when the United
about 200 years this is when the United States shifted from an agricultural
States shifted from an agricultural
States shifted from an agricultural economy and the Industrial Age began
economy and the Industrial Age began
economy and the Industrial Age began from the beginning of the Industrial
from the beginning of the Industrial
from the beginning of the Industrial Revolution until today there’s been one
Revolution until today there’s been one
Revolution until today there’s been one constant about labor that has allowed
constant about labor that has allowed
constant about labor that has allowed employers to essentially disregard the
employers to essentially disregard the
employers to essentially disregard the emotional and physical well-being of
emotional and physical well-being of
emotional and physical well-being of employees there have always been more
employees there have always been more
employees there have always been more people than jobs and in this era if you
people than jobs and in this era if you
people than jobs and in this era if you had a job what was the most important
had a job what was the most important
had a job what was the most important thing to you keeping it more than
thing to you keeping it more than
thing to you keeping it more than security a job represented survival your
security a job represented survival your
security a job represented survival your ability to feed into house your family
ability to feed into house your family
ability to feed into house your family and everyday in the most toxic
and everyday in the most toxic
and everyday in the most toxic conditions millions of Americans would
conditions millions of Americans would
conditions millions of Americans would go to work regardless this overabundance
go to work regardless this overabundance
go to work regardless this overabundance of Labor allowed companies to
of Labor allowed companies to
of Labor allowed companies to essentially ignore the fundamentals of
essentially ignore the fundamentals of
essentially ignore the fundamentals of what allows human beings to thrive and
what allows human beings to thrive and
what allows human beings to thrive and perform at their best
perform at their best
perform at their best if you complain too much if you couldn’t
if you complain too much if you couldn’t
if you complain too much if you couldn’t handle the environment it was easy to
handle the environment it was easy to
handle the environment it was easy to replace you three things will change
replace you three things will change
replace you three things will change this forever a crippling labor shortage
this forever a crippling labor shortage
this forever a crippling labor shortage a new generation of workers and the
a new generation of workers and the
a new generation of workers and the adoption by business of what
adoption by business of what
adoption by business of what neuroscience now tells us allows human
neuroscience now tells us allows human
neuroscience now tells us allows human beings to thrive first the labor
beings to thrive first the labor
beings to thrive first the labor shortage the era of labor abundance is
shortage the era of labor abundance is
shortage the era of labor abundance is over and it’s never coming back we are
over and it’s never coming back we are
over and it’s never coming back we are on the cliff edge of the most severe
on the cliff edge of the most severe
on the cliff edge of the most severe talent shortfall we have ever faced in
talent shortfall we have ever faced in
talent shortfall we have ever faced in the history of our economy just last
the history of our economy just last
the history of our economy just last month alone
month alone
month alone the US economy added 300,000 new jobs
the US economy added 300,000 new jobs
the US economy added 300,000 new jobs which is great news but it also got us
which is great news but it also got us
which is great news but it also got us to a 17 year low in unemployment we’re
to a 17 year low in unemployment we’re
to a 17 year low in unemployment we’re at full employment today in the United
at full employment today in the United
at full employment today in the United States six million unfilled jobs this is
States six million unfilled jobs this is
States six million unfilled jobs this is going to force companies to rethink the
going to force companies to rethink the
going to force companies to rethink the way they attract and retain workers
way they attract and retain workers
way they attract and retain workers second look around you
second look around you
second look around you Millennials and Gen Z they are now the
Millennials and Gen Z they are now the
Millennials and Gen Z they are now the largest segment of the US labor force
largest segment of the US labor force
largest segment of the US labor force and with them they bring a new
and with them they bring a new
and with them they bring a new perspective on work they don’t work
perspective on work they don’t work
perspective on work they don’t work simply to survive they work to bring
simply to survive they work to bring
simply to survive they work to bring freedom and fulfillment into their lives
freedom and fulfillment into their lives
freedom and fulfillment into their lives they work to enrich their lives and the
they work to enrich their lives and the
they work to enrich their lives and the world with social good
world with social good
world with social good they will recoil at toxic managers and
they will recoil at toxic managers and
they will recoil at toxic managers and in fact they already are which is in
in fact they already are which is in
in fact they already are which is in part why this generations average job
part why this generations average job
part why this generations average job tenure today is just about at two and a
tenure today is just about at two and a
tenure today is just about at two and a half years the third issue is that
half years the third issue is that
half years the third issue is that neuroscience is going to show us this
neuroscience is going to show us this
neuroscience is going to show us this new way to allow employees to thrive to
new way to allow employees to thrive to
new way to allow employees to thrive to be more productive and innovative when
be more productive and innovative when
be more productive and innovative when they get to work the fact is the future
they get to work the fact is the future
they get to work the fact is the future of work will be defined more by how it
of work will be defined more by how it
of work will be defined more by how it feels than how it pays the future of
feels than how it pays the future of
feels than how it pays the future of work will be defined more by how it
work will be defined more by how it
work will be defined more by how it feels
feels
feels than how it pays let me give you an
than how it pays let me give you an
than how it pays let me give you an example let’s say I come to work and I
example let’s say I come to work and I
example let’s say I come to work and I bring a hundred percent of my mental
bring a hundred percent of my mental
bring a hundred percent of my mental capacity six months ago my company hired
capacity six months ago my company hired
capacity six months ago my company hired Kate she’s hard-working smart and always
Kate she’s hard-working smart and always
Kate she’s hard-working smart and always has my back have you ever worked with
has my back have you ever worked with
has my back have you ever worked with someone like that my brain actually sees
someone like that my brain actually sees
someone like that my brain actually sees Kate as an extension of my own ability
Kate as an extension of my own ability
Kate as an extension of my own ability so what’s happened over the last six
so what’s happened over the last six
so what’s happened over the last six months is my mental capacities actually
months is my mental capacities actually
months is my mental capacities actually increased to a hundred and fifty percent
increased to a hundred and fifty percent
increased to a hundred and fifty percent because I get to work with her
because I get to work with her
because I get to work with her this is literally a case of one plus one
this is literally a case of one plus one
this is literally a case of one plus one equals three now there’s a flipside to
equals three now there’s a flipside to
equals three now there’s a flipside to this let’s say I come to work on Monday
this let’s say I come to work on Monday
this let’s say I come to work on Monday morning and Kate tells me she’s moving
morning and Kate tells me she’s moving
morning and Kate tells me she’s moving do I still come to work with a hundred
do I still come to work with a hundred
do I still come to work with a hundred and fifty percent after I hear this news
and fifty percent after I hear this news
and fifty percent after I hear this news no I might drop to 60 or 70
no I might drop to 60 or 70
no I might drop to 60 or 70 and the work that I did on Friday with
and the work that I did on Friday with
and the work that I did on Friday with ease today feels almost impossible it
ease today feels almost impossible it
ease today feels almost impossible it takes me longer to accomplish it and
takes me longer to accomplish it and
takes me longer to accomplish it and it’s harder to get it done when I work
it’s harder to get it done when I work
it’s harder to get it done when I work with someone like Kate my mental
with someone like Kate my mental
with someone like Kate my mental capacity literally expands the brain
capacity literally expands the brain
capacity literally expands the brain makes better decisions more quickly when
makes better decisions more quickly when
makes better decisions more quickly when it can do so with reliable others
it can do so with reliable others
it can do so with reliable others outside of the workplace this need for
outside of the workplace this need for
outside of the workplace this need for human connection is even more profound
there is a pandemic of loneliness
there is a pandemic of loneliness spreading across America and there’s
spreading across America and there’s
spreading across America and there’s some irony here at the very same time
some irony here at the very same time
some irony here at the very same time technology has exponentially increased
technology has exponentially increased
technology has exponentially increased our ability to connect and engage with
our ability to connect and engage with
our ability to connect and engage with others there is a pervasive felt sense
others there is a pervasive felt sense
others there is a pervasive felt sense of loneliness and isolation in America
of loneliness and isolation in America
of loneliness and isolation in America that has doubled at the same time from
that has doubled at the same time from
that has doubled at the same time from 20 to 40 percent one former US Surgeon
20 to 40 percent one former US Surgeon
20 to 40 percent one former US Surgeon General refers to this pandemic of
General refers to this pandemic of
General refers to this pandemic of loneliness as one of the most serious
loneliness as one of the most serious
loneliness as one of the most serious public health threats facing America
public health threats facing America
public health threats facing America today so where is the biggest
today so where is the biggest
today so where is the biggest opportunity to forge these safe and
opportunity to forge these safe and
opportunity to forge these safe and secure relationships work and it’s funny
secure relationships work and it’s funny
secure relationships work and it’s funny about business they use science in
about business they use science in
about business they use science in almost every aspect of what they do with
almost every aspect of what they do with
almost every aspect of what they do with the exception of human relationships and
the exception of human relationships and
the exception of human relationships and this is why I recently wrote a book that
this is why I recently wrote a book that
this is why I recently wrote a book that was published by Forbes my team and I
was published by Forbes my team and I
was published by Forbes my team and I work with thousands of employees across
work with thousands of employees across
work with thousands of employees across nearly every industry and we asked these
nearly every industry and we asked these
nearly every industry and we asked these employees to answer 28 questions that
employees to answer 28 questions that
employees to answer 28 questions that represent key drivers of human behavior
represent key drivers of human behavior
represent key drivers of human behavior and when you measure engagement it turns
and when you measure engagement it turns
and when you measure engagement it turns out it looks like a bell curve now on
out it looks like a bell curve now on
out it looks like a bell curve now on the right side of this bell curve in the
the right side of this bell curve in the
the right side of this bell curve in the green area are the a and B players these
green area are the a and B players these
green area are the a and B players these are the employees that are positive
are the employees that are positive
are the employees that are positive they’ve already found meaningful ways to
they’ve already found meaningful ways to
they’ve already found meaningful ways to engage with other members of their tribe
engage with other members of their tribe
engage with other members of their tribe their innovative creative and their
their innovative creative and their
their innovative creative and their supportive of other members the C and D
supportive of other members the C and D
supportive of other members the C and D players are the employees that are
players are the employees that are
players are the employees that are showing up just to collect a paycheck
showing up just to collect a paycheck
showing up just to collect a paycheck you may have had to work with some of
you may have had to work with some of
you may have had to work with some of these people grudge collecting victim
these people grudge collecting victim
these people grudge collecting victim mentality always complaining glass
mentality always complaining glass
mentality always complaining glass always half empty people it’s painful
always half empty people it’s painful
always half empty people it’s painful and their negativity is toxic contagious
and their negativity is toxic contagious
and their negativity is toxic contagious and exhausting when you give leaders new
and exhausting when you give leaders new
and exhausting when you give leaders new science-based leadership skills that
science-based leadership skills that
science-based leadership skills that transformation in a workplace culture is
transformation in a workplace culture is
transformation in a workplace culture is nothing short of remarkable
this chart represents all of the
this chart represents all of the companies that have worked with us in
companies that have worked with us in
companies that have worked with us in their first four years and that
their first four years and that
their first four years and that expanding green bar represents a seventy
expanding green bar represents a seventy
expanding green bar represents a seventy five percent increase in the employee
five percent increase in the employee
five percent increase in the employee engagement in these companies and as a
engagement in these companies and as a
engagement in these companies and as a direct result their well being this is a
direct result their well being this is a
direct result their well being this is a remarkable shift and an example of what
remarkable shift and an example of what
remarkable shift and an example of what can happen when you give leaders new
can happen when you give leaders new
can happen when you give leaders new skills we show leaders how the limbic
skills we show leaders how the limbic
skills we show leaders how the limbic system is focused on two brain based
system is focused on two brain based
system is focused on two brain based imperatives everyday threat detection
imperatives everyday threat detection
imperatives everyday threat detection and the need to belong one
and the need to belong one
and the need to belong one neuroscientist characterized this in
neuroscientist characterized this in
neuroscientist characterized this in this way saying that the limbic system
this way saying that the limbic system
this way saying that the limbic system is asking two questions wondering about
is asking two questions wondering about
is asking two questions wondering about these two questions all the time
these two questions all the time
these two questions all the time what’s next how am i doing leaders could
what’s next how am i doing leaders could
what’s next how am i doing leaders could create a much safer workplace if they
create a much safer workplace if they
create a much safer workplace if they could simply do a better job addressing
could simply do a better job addressing
could simply do a better job addressing these two brain based imperatives so
these two brain based imperatives so
these two brain based imperatives so let’s start with the first one what’s
let’s start with the first one what’s
let’s start with the first one what’s next predictability and consistency
next predictability and consistency
next predictability and consistency Trump virtually every other factor when
Trump virtually every other factor when
Trump virtually every other factor when people go to work we can also be very
people go to work we can also be very
people go to work we can also be very tactical and literally answer the
tactical and literally answer the
tactical and literally answer the question sharing more with them being
question sharing more with them being
question sharing more with them being more inclusive about what’s happening
more inclusive about what’s happening
more inclusive about what’s happening next week next month and a very powerful
next week next month and a very powerful
next week next month and a very powerful tool very few managers use is actually
tool very few managers use is actually
tool very few managers use is actually explain to them what their flight plan
explain to them what their flight plan
explain to them what their flight plan is inside the company what’s my future
is inside the company what’s my future
is inside the company what’s my future what’s next for me here
what’s next for me here
what’s next for me here the next question how am i doing we
the next question how am i doing we
the next question how am i doing we address this by giving leaders three
address this by giving leaders three
address this by giving leaders three essential skills to answer this question
essential skills to answer this question
essential skills to answer this question first validate every day we need to
first validate every day we need to
first validate every day we need to signal to every employee that they mean
signal to every employee that they mean
signal to every employee that they mean something to us hello good morning
something to us hello good morning
something to us hello good morning even the simple
even the simple
even the simple smile with direct eye contact as you
smile with direct eye contact as you
smile with direct eye contact as you pass someone in the hallway is enough to
pass someone in the hallway is enough to
pass someone in the hallway is enough to share that they mean something to you ii
share that they mean something to you ii
share that they mean something to you ii recognition this needs to happen every
recognition this needs to happen every
recognition this needs to happen every week managers need to look for some
week managers need to look for some
week managers need to look for some example of discretionary effort that
example of discretionary effort that
example of discretionary effort that employees have given during that week
employees have given during that week
employees have given during that week and simply comment on it being specific
and simply comment on it being specific
and simply comment on it being specific is really helpful
is really helpful
is really helpful edy thank you so much for getting that
edy thank you so much for getting that
edy thank you so much for getting that proposal out so quickly it really shows
proposal out so quickly it really shows
proposal out so quickly it really shows how responsive we can be third
how responsive we can be third
how responsive we can be third constructive feedback not constructive
constructive feedback not constructive
constructive feedback not constructive criticism this is transformational
criticism this is transformational
criticism this is transformational effective feedback is an ongoing two-way
effective feedback is an ongoing two-way
effective feedback is an ongoing two-way supportive conversation between a
supportive conversation between a
supportive conversation between a manager and their direct reports we all
manager and their direct reports we all
manager and their direct reports we all could do this more in our daily lives
could do this more in our daily lives
could do this more in our daily lives when we hold people accountable to do it
when we hold people accountable to do it
when we hold people accountable to do it with less negativity anything overtly
with less negativity anything overtly
with less negativity anything overtly critical is a punch to the brain in
critical is a punch to the brain in
critical is a punch to the brain in every relationship you have it takes
every relationship you have it takes
every relationship you have it takes five positives to neutralize one
five positives to neutralize one
five positives to neutralize one negative five to one when leaders become
negative five to one when leaders become
negative five to one when leaders become more intentional about creating a
more intentional about creating a
more intentional about creating a positive relational workplace culture
positive relational workplace culture
positive relational workplace culture everything shifts and this is when our
everything shifts and this is when our
everything shifts and this is when our brain opens up and makes us more
brain opens up and makes us more
brain opens up and makes us more available to other people in our lives
available to other people in our lives
available to other people in our lives this is how the work place can help all
this is how the work place can help all
this is how the work place can help all of our relationships if you want to know
of our relationships if you want to know
of our relationships if you want to know what your culture is in your home at
what your culture is in your home at
what your culture is in your home at work all you have to do is answer this
work all you have to do is answer this
work all you have to do is answer this one question what does it feel like to
one question what does it feel like to
one question what does it feel like to be here happy fulfilled fearful anxious
be here happy fulfilled fearful anxious
be here happy fulfilled fearful anxious the way you answer that question how you
the way you answer that question how you
the way you answer that question how you feel is predictive of your behavior
feel is predictive of your behavior
feel is predictive of your behavior emotion drives behavior and when we
emotion drives behavior and when we
emotion drives behavior and when we begin to embrace this within the
begin to embrace this within the
begin to embrace this within the workplace we see remarkable shifts when
workplace we see remarkable shifts when
workplace we see remarkable shifts when we come to work in a place where we
we come to work in a place where we
we come to work in a place where we thrive where we find meaning and purpose
thrive where we find meaning and purpose
thrive where we find meaning and purpose what we do we do become happier and
what we do we do become happier and
what we do we do become happier and healthier and when leaders embrace a new
healthier and when leaders embrace a new
healthier and when leaders embrace a new workplace model based on these
workplace model based on these
workplace model based on these neurological insights everything shifts
neurological insights everything shifts
neurological insights everything shifts some of you may feel that what I’ve
some of you may feel that what I’ve
some of you may feel that what I’ve talked about feels like common sense and
talked about feels like common sense and
talked about feels like common sense and of the brain it certainly is but here’s
of the brain it certainly is but here’s
of the brain it certainly is but here’s the rub for those of you that think
the rub for those of you that think
the rub for those of you that think you’ve heard this or have known this
you’ve heard this or have known this
you’ve heard this or have known this already common sense is not common
already common sense is not common
already common sense is not common practice we can all do more the future
practice we can all do more the future
practice we can all do more the future of work will indeed be defined by how it
of work will indeed be defined by how it
of work will indeed be defined by how it feels rather than how it pays only now
feels rather than how it pays only now
feels rather than how it pays only now science shows us exactly what we need to
science shows us exactly what we need to
science shows us exactly what we need to do so that all of us can thrive by
do so that all of us can thrive by
do so that all of us can thrive by design thank you
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