[Music]
[Applause]
[Music]
[Applause]
[Music]
my favorite soup as a child was chicken
vegetable with jalapenos my mom made
that soup and it was tasty and was
fragrant and a serious kick and when I
had the flu
my mom accomplished a minor miracle ball
of that soup gets on my forehead
mop off my brow tuck off my blanket
perfect absolute healing I still smile
when I think of that memory mom passed
away last year but somewhere she smiles
just as well did you think of a similar
memory probably with a bowl of chicken
noodle soup not so spicy think about
this amazing action it’s simple and it’s
caring what I experienced was not
healthcare it’s care of my health
there was no insurance cards there’s no
pre authorizations and my mom never
asked me for a copay she never said put
this card into the chip reader and sign
here or no soup for you now I want you
to think about our health care system I
think I lost contact with half the
audience now
did you think of the word complicated
and difficult I see people nodding when
I enter a healthcare system
I often enter into a confusing maze and
the national discourse on this subject
it’s one large shouting match unplanned
result of progress I’m not sure but I am
sure at one point
caring about a person’s health is about
two people the person who’s sick and the
person who wishes to heal technology
medicines buildings of hospitals they
all supporting features health care is
about listening
it’s careful listening to the needs and
wishes of each patient about empowering
that patient and turning their wishes
into action it’s about their respect and
their dignity and it’s a interesting
two-way street the person who is sick
heals when you feel better but the
person who is giving care gain
satisfaction and feels better about
themselves so what do you want from a
healthcare system when you’re sick
simplicity right well here’s a very
simple secret just start listening to
the requests and needs of well-informed
patients and their health care providers
so I will tell your story it’s my story
let me start with a question so how do
you take your medicine you get a tablets
and a glass of water swallow and you’re
done right it’s very simple but if
you’re a person who is a swallowing
disorder of you suffer from Parkinson’s
disease the simple action is going to be
very problematic if you have many as
many children people who have trauma and
being fed with feeding tubes tablets
pose a problem for them as well so if
you are a caregiver for such a patient
what are you going to do if there’s no
liquid medicine available
you’re gonna improvise you can do the
best you can so there you are to tower
two spoons of mortar and pestle garlic
press
crushing tablets finding a suitable
liquid applesauce orange juice you mix
the stuff together and you dose your
loved one tastes bad you still make sure
they get the entire dose quite the
struggle right imagine doing this
several times a day every day say for
your grandparents there are some
pharmacists who will make liquid
medicines for you but even they will
pull out that mortar and pestle and
grind it and make a tablet mess before
they make a liquid medication it’s not
exactly 21st century cutting-edge
technology and the problem needs a
solution so my background is that of a
physical chemist and a pharmacist and I
wanted to find a solution for these
patients in our field at this juncture
the tendency is to leap forward and
start innovating and doing what we think
is best I didn’t take this pathway I
actually took a pathway of careful
listening so before I became an
entrepreneur I worked in the pharma
industry in research and development
interesting point we work very
diligently as scientists but not often
did we interact with the persons whose
needs we were wanting to meet so we made
many assumptions most of them are right
but some were not so correct so the
pathway I took was one of slowing down
pausing starting to interact with the
stakeholders so these are pharmacists
and nurses physicians parents children
asked a lot of questions and carefully
listen for answers to get some guidance
on how to make this process better
so really enriching an amazing process
what I had learned when god was
thoughtful answers and caring input and
a lot of kindness overwhelming team keep
it simple
focus on the patient so if you’re a
pharmacist what I heard was I like high
quality products
my personal personnel should be safe and
I want to have no equipment cleaning
patients wanted products that tasted
really good and Parkinson’s patients
told me flavors that don’t make me
salivate small volumes makes it easier
for me to take my medicine parents and
nurses I want proper withdrawal volumes
not too large not too small and I want
adult flavors
I don’t want a dose an adult patient
bubble gum and cherry day after day
everything right if you’re a nurse you
want a product that goes easily through
a feeding tube especially for small
children what did I get out of listening
and paying attention to all of these
people
I got a well laid out caring roadmap for
my innovation I now know where to go to
us so I do need one more ingredient a
team of skilled and motivated technical
collaborators will help me make this
innovation go
so from chemical engineering we took a
process that’s called wet milling you go
to a farm some companies done in hundred
gallon tanks by large machines we
miniaturize it and put it into a plastic
bottle if you are a pharmacist now you
can take tablets water make a smooth
mixture of medicine right in that bottle
we are flavour experts who’ve selected
the right flavors chocolate caramel not
rum for adults and vanilla orange cream
for children a special peppermint for
bitter medications from a hospice nurse
I learned that if you have patient with
dementia a pleasant aroma is more
important than taste so we have a
formula called Bananas Foster with extra
vanilla that makes it pop blast of a
smell and you open the bottle so what
happened from all of this innovation and
collaboration so if you’re a pharmacist
now you can compound in one bottle you
the medicine stays on
you had that same bottle to you patient
or caregiver to take home meets your
needs if you’re a patient you’re gonna
get a high-quality tasty personalized
medicine and now you can take your
medication you see that caring map that
I got from the stakeholders that
converted into a technically pleasing
innovation so that is a melody it’s
between caregivers and patients and
inventors I tell you it got all of us a
lot of satisfaction so whatever I
learned from this process that I can
tell you about improving a healthcare
system if we are going to improve a
health care system we have to have a
collective shift in the way we think as
a nation here to focus on the patient
and think about their needs their
well-reasoned needs its care of health
it’s not healthcare in the end if you’re
gonna make a healthcare system better
and simple three points simplicity and
listening and caring it’s exactly like
the amazing contents of a bowl of your
mom’s hot fragrant soup
[Applause]
[Music]
[Applause]
[Music]
you
[Applause]
[Music]
[Applause]
[Music]
my favorite soup as a child was chicken
vegetable with jalapenos my mom made
that soup and it was tasty and was
fragrant and a serious kick and when I
had the flu
my mom accomplished a minor miracle ball
of that soup gets on my forehead
mop off my brow tuck off my blanket
perfect absolute healing I still smile
when I think of that memory mom passed
away last year but somewhere she smiles
just as well did you think of a similar
memory probably with a bowl of chicken
noodle soup not so spicy think about
this amazing action it’s simple and it’s
caring what I experienced was not
healthcare it’s care of my health
there was no insurance cards there’s no
pre authorizations and my mom never
asked me for a copay she never said put
this card into the chip reader and sign
here or no soup for you now I want you
to think about our health care system I
think I lost contact with half the
audience now
did you think of the word complicated
and difficult I see people nodding when
I enter a healthcare system
I often enter into a confusing maze and
the national discourse on this subject
it’s one large shouting match unplanned
result of progress I’m not sure but I am
sure at one point
caring about a person’s health is about
two people the person who’s sick and the
person who wishes to heal technology
medicines buildings of hospitals they
all supporting features health care is
about listening
it’s careful listening to the needs and
wishes of each patient about empowering
that patient and turning their wishes
into action it’s about their respect and
their dignity and it’s a interesting
two-way street the person who is sick
heals when you feel better but the
person who is giving care gain
satisfaction and feels better about
themselves so what do you want from a
healthcare system when you’re sick
simplicity right well here’s a very
simple secret just start listening to
the requests and needs of well-informed
patients and their health care providers
so I will tell your story it’s my story
let me start with a question so how do
you take your medicine you get a tablets
and a glass of water swallow and you’re
done right it’s very simple but if
you’re a person who is a swallowing
disorder of you suffer from Parkinson’s
disease the simple action is going to be
very problematic if you have many as
many children people who have trauma and
being fed with feeding tubes tablets
pose a problem for them as well so if
you are a caregiver for such a patient
what are you going to do if there’s no
liquid medicine available
you’re gonna improvise you can do the
best you can so there you are to tower
two spoons of mortar and pestle garlic
press
crushing tablets finding a suitable
liquid applesauce orange juice you mix
the stuff together and you dose your
loved one tastes bad you still make sure
they get the entire dose quite the
struggle right imagine doing this
several times a day every day say for
your grandparents there are some
pharmacists who will make liquid
medicines for you but even they will
pull out that mortar and pestle and
grind it and make a tablet mess before
they make a liquid medication it’s not
exactly 21st century cutting-edge
technology and the problem needs a
solution so my background is that of a
physical chemist and a pharmacist and I
wanted to find a solution for these
patients in our field at this juncture
the tendency is to leap forward and
start innovating and doing what we think
is best I didn’t take this pathway I
actually took a pathway of careful
listening so before I became an
entrepreneur I worked in the pharma
industry in research and development
interesting point we work very
diligently as scientists but not often
did we interact with the persons whose
needs we were wanting to meet so we made
many assumptions most of them are right
but some were not so correct so the
pathway I took was one of slowing down
pausing starting to interact with the
stakeholders so these are pharmacists
and nurses physicians parents children
asked a lot of questions and carefully
listen for answers to get some guidance
on how to make this process better
so really enriching an amazing process
what I had learned when god was
thoughtful answers and caring input and
a lot of kindness overwhelming team keep
it simple
focus on the patient so if you’re a
pharmacist what I heard was I like high
quality products
my personal personnel should be safe and
I want to have no equipment cleaning
patients wanted products that tasted
really good and Parkinson’s patients
told me flavors that don’t make me
salivate small volumes makes it easier
for me to take my medicine parents and
nurses I want proper withdrawal volumes
not too large not too small and I want
adult flavors
I don’t want a dose an adult patient
bubble gum and cherry day after day
everything right if you’re a nurse you
want a product that goes easily through
a feeding tube especially for small
children what did I get out of listening
and paying attention to all of these
people
I got a well laid out caring roadmap for
my innovation I now know where to go to
us so I do need one more ingredient a
team of skilled and motivated technical
collaborators will help me make this
innovation go
so from chemical engineering we took a
process that’s called wet milling you go
to a farm some companies done in hundred
gallon tanks by large machines we
miniaturize it and put it into a plastic
bottle if you are a pharmacist now you
can take tablets water make a smooth
mixture of medicine right in that bottle
we are flavour experts who’ve selected
the right flavors chocolate caramel not
rum for adults and vanilla orange cream
for children a special peppermint for
bitter medications from a hospice nurse
I learned that if you have patient with
dementia a pleasant aroma is more
important than taste so we have a
formula called Bananas Foster with extra
vanilla that makes it pop blast of a
smell and you open the bottle so what
happened from all of this innovation and
collaboration so if you’re a pharmacist
now you can compound in one bottle you
the medicine stays on
you had that same bottle to you patient
or caregiver to take home meets your
needs if you’re a patient you’re gonna
get a high-quality tasty personalized
medicine and now you can take your
medication you see that caring map that
I got from the stakeholders that
converted into a technically pleasing
innovation so that is a melody it’s
between caregivers and patients and
inventors I tell you it got all of us a
lot of satisfaction so whatever I
learned from this process that I can
tell you about improving a healthcare
system if we are going to improve a
health care system we have to have a
collective shift in the way we think as
a nation here to focus on the patient
and think about their needs their
well-reasoned needs its care of health
it’s not healthcare in the end if you’re
gonna make a healthcare system better
and simple three points simplicity and
listening and caring it’s exactly like
the amazing contents of a bowl of your
mom’s hot fragrant soup
[Applause]
[Music]
[Applause]
[Music]
you
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