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Disengage to Engage: New Workplace Metrics | Young Lee | TEDxFordhamUniversity


today I’m going to talk about this

engage to engage and basically new

workplace metrics so I’m going to touch

up on very critical component in our

lives but at the same time very

technical tonight I hope you can enjoy

that okay so how many times do we hear

about workplace performance metrics

productivity right how to measure and

what’s working what’s not working right

mm-hmm we constantly hear about these

terms but stunning stories we constantly

hear are also people are disengaged in

the workplace according to Gallup

surveys we hear constant stories

one-third of people are only engaged in

the workplace yes it’s dooming the world

is doomed right and two-thirds of people

are disengaged in the workplace and this

is not only in the US this is across the

world and threw out the timelines and

when it comes to Millennials this is

more doomed yes they are less less less

engaged hmm so what’s happening what’s

happening why are we disengaged and what

makes us disengaged in the workplace we

are facing a huge challenge in our life

that’s a cold quality of life we are

experiencing diminishing health and

well-being in the contemporary society

according to world obesity organization

thirty-five percent of males in the US

are obese and when it comes to female

the we have more serious problem over

forty percent of females are obese in

the US and as you all know obesity is

city is related to many chronic diseases

right can you name one diabetes high

cholesterol all kinds of chronic

diseases right this is one of the

challenges we are facing in the

contemporary society the next along with

the physical health issues we are facing

cognitive overload on a daily basis

accrington study conscious brain process

only 40 bits of information per second

but our senses receive 11 mega bits of

information per second and if you can

understand the equation between bits and

megabits yeah 1 million bits equal one

megabit there’s so much information more

than we can digest ever per second right

even writing is tired of thinking mm-hmm

right yeah so why is it matter in the

workplace because this engaged means

lost I’m lost time means lost

productivity lost productivity means

lost finance revenue and bottom line in

the workplace so this is a very

significant problem in the workplace

according to the US standard for mental

health we lose a substantial amount of

revenue n bottom line due to

presenteeism and absenteeism are you

familiar with presentism and absenteeism

ok absenteeism means people are absent

from work because mainly they are sick

or not healthy ok presenteeism is more

problematic in the workplace because

people come to work they are physically

there but they are not mentally engaged

so they are thinking something else like

an old you know I’m going to have with

Susan tonight right so they are punching

the clock but they can’t wait to go home

so that’s a present ism according to the

US standard for mental health we lose

substantially more bottom line due to

presenteeism

twice more than absenteeism okay so

what’s workplace and well-being and how

can we achieve workplace well-being i

define workplace to well-being as

physically being healthy emotionally

feeling good and cognitively being able

to think well in the workplace so there

are many studies and K fittings cases

they show benefits of workplace

well-being and I created five categories

for you to be able to understand clearly

what benefits we have from workplace

well-being as you can see here healthy

organizational culture so you can have

stronger engagement in morale and then

loyalty data increase the higher

retention the second improved individual

health and wealth health and safety

which is also related to financial

return because of reduced health care

premiums and then third against the

company reputation over curse people

like to go go to and work for companies

who care for their employees right and

then higher productivity higher

productivity from reduced absenteeism

presenteeism and reduced over time from

covering absent workers the last leap

financial savings finer savings from

improve the productivity and reduce the

health care cause so we have these

substantial benefits from workplace

well-being so how can we achieve

workplace well-being okay so I present

here to you six dimensions workplace

well-being and basically these are

categories how and where you can address

workplace well-being so physical

activity and Phineas cognitive of

well-being social well-being emotional

well-being non-toxic and clean

environment and physical comfort the

first one physical activity and Phineas

can be achieved through various

strategies facilities space spatial

accommodations or even policies for

people to move around and get healthier

have you ever heard Stenson

it or see it stand table where people

can get stand while they’re working yes

and the stationary bike people can write

when they are working yes this is all

part of the strategies to increase

physical activities and Phineas

activities at work the next package of

well-being we can increase the cabinet

to well-being through various strategies

such as mechanisms to capture the ideas

from ideation to execution IT

technologies or proximities of spaces

these are critical strategies that you

can apply to capture cognitive

well-being the social well-being is a

critical component in human life right

and I know that you guys have body

systems because human bonding to another

human is critical component in human

life this is the same in workplace

emotional well-being can be achieved

through daylight or strategies to

enhance your circadian rhythm body

rhythm like you wake up in the morning

when Sun rises and then you go to sleep

when the moon rises right when your body

doesn’t follow this circadian rhythm

cycle that you get into trouble so chair

to sleep disorder yes and then next one

non-toxic and clean environment we can

support this through lowering VOCs

volatile organic compound components in

the building materials furnishings of

finishes and clean indoor air quality

and then lastly physical comfort through

organ a mix that supports our body body

movement and then lumbar structure of a

human body and thermal comfort indoor

air quality these things okay so in this

section I like to critically emphasize

the importance of recharging activities

at work as part of six dimensions of

workplace well-being so why is

recharging so important to us according

to study the people who took regular

breaks every 90 minutes

were able to concentrate better thirty

percent more than people who didn’t take

regular breaks also they were able to

produce more creative ideas fifty

percent more than the people who didn’t

take a break so recharging is very

important component in workplace

well-being recharging is not only

important to cognitive overload but also

important to generating innovative ideas

how many times have you heard people

created innovative ideas when they were

disengaged which means they were

daydreaming they were taking a shower

they were resting there waiting somebody

they were not thinking anything then

suddenly you recall something came up oh

I got this idea i can solve this one

I’ve been thinking about this one for

two weeks but then suddenly it came to

me when I was daydreaming yeah you hear

this story’s a lot of times because when

you or brain is a little bit to stay

engaged and resting and recharging you

can create you can generate more

creative and innovative ideas that’s why

you’re charged activities are very

important okay I propose these four

activities as part of recharging

activities in the workplace play

solitude contemplate fitness and social

play play through the playing activities

you can build a bond with your

co-workers or colleagues right you can

build a commodity easily while you’re

having a phone and your disengaged from

work in the second solitude lounging and

contemplating activities you’re

internally recharging to go back to

engage with your work and then the third

fitness your deliberative body movement

gives you your boost right boosting

energy so Phineas Phineas activities are

important in your recharging activities

and social of course while you’re

talking and greeting meeting with other

people you’re bonding with them

and then you’re building commodity at

work so social activities are also very

important how do six dimensions of

workplace well-being finally contribute

to innovation or workplace performance

okay so I here present to you a

framework the six dimensions of work

placing well-being effect three critical

components of organization which is

religion culture or process and people

right mm-hmm and these are critical

attributes of organizational culture in

innovative workplace have you heard all

any of these things and freedom autonomy

right good communication open to new

ideas these are critical components to

innovative organizations right now

process these are a critical attributes

of work process in innovative work

places such as interaction collaboration

workflow managing time right all

important in process and then people

their cognitive style creative thinking

skills and their physical health and

well-being these are very important to

their innovative ideas basically so six

dimensions of workplace well-being

affect critical components of

organizational culture process and

people and finally affect innovation

which can be measured by product

innovation process innovation

organizational innovation marketing

innovation in intellectual property and

these measures are combinations from the

as law and UCD innovation measures in

u.s. innovation measures so this way it

can be a framework for you to use how

workplace a well-being can contribute to

the organization bottom line and

innovation okay so why innovation is so

important innovation is defined is

producing new or significantly improved

products

services managerial structures business

models they create a new value for

customers or financial returns for the

companies in the traditional economy

output was only increased by increasing

input accordingly right but innovation

economy this doesn’t work that way

output can be increased without

increasing input accordingly so that’s

why innovation is very important in

knowledge economy and that’s why we’re

talking about workplace well-being that

contribute to innovation okay so this is

the last slide that I’m going to talk

about this came from my recent study to

analyze the difference between

high-performing companies and

low-performing companies in terms of

workplace well-being and you can see a

consistency or a consistent high

performance from high-performing

companies compared to low performing

companies in terms of six well-being

dimensions right so there’s a

correlation between high performance of

the company’s innovation and workplace

welding as a closing remark I like to

encourage you to think about how do you

implement workplace well-being and what

it means to people in the workplace and

how to develop effective workplace

metrics and measures so we can we can

improve quality of life at work as well

as create a sustainable workplace thank

you [Applause]

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