[Music]
ten years ago I did not care about
robots I’m a coach for professionals in
service and sales but now I’m concerned
because robots will replace many jobs of
people I work with today like
receptionists sales personnel even
nurses that’s why I want to share some
ideas with you about coping with robots
as you’re sitting here think of a time
long long ago about 100,000 years ago
and you’re standing in front of your
cave as one of our ancestors you’re
overlooking the valley and there you see
somebody approaching your cave a
stranger what was our first concern is
it an enemy or friend what did our
ancestors probably do he waved the hand
and called who who who who means no
weapon you welcome and what did the
other two he waved hand to and he called
now beam yourself back into the future
about ten years from now you are
entering a hotel you’re approaching the
front desk you see your receptionist
waving a hand and saying with a friendly
voice welcome what will be our first
concern in such a situation
in ten years is it a human or is it a
robot fictional fact facts are already
today we are surrounded by robots
vacuum cleaners moving machines your car
even in surgery we use robots and chat
BOTS a human communicating with us and
they can solve some of our problems
better than humans and with every new
problem they solve they learn so no
surprise that experts predict that
computers will be more intelligent than
humans in about five years from now and
there are four leaders who pledge that
humans should become cyborgs to cope
with all that artificial intelligence
around us and we will be connected to
what we call big data from the cradle to
the grave do we have to cope with robots
yes
sooner than some of us may think now
remember just ten years ago we bought
our first smartphones and now what do we
do as soon as we have a minute free grab
by the way where leave it Oh
you know what I mean more than that
robots look more more like humans have
you seen or have you do you know Sophia
Sophia the robot
she has been presented here in this
building this year 2017 and Sophia the
robot she looks like a pretty smart
young lady and she’s able to show
different facial expressions like joy
anger astonishment skepticism maybe you
ask yourself always what will remain the
difference between humans and robots in
the future let me share two aspects
first is artificial friendliness we do
not only have to cope with the
artificial intelligence of robots we
will also have to cope with the
artificial friendliness of robots robots
belong to someone on the owner of a
robot programs the robot to be friendly
24 hours a day even in situations of
stress he’s always smiling always
friendly he always gives the right
answers as for humans it’s more
difficult you know that sometimes you
don’t feel friendly so you don’t make a
friendly face right sometimes you’re in
a stress situation then it’s very
difficult to to stay friendly one moment
so in the future if you meet a really
unfriendly receptionist it will
certainly not be a robot we train humans
to be friendly
it’s very difficult sometimes I do not
feel friendly so where to not act
friendly but in the professional world
it’s advisable to fake friendliness
sometimes I used to say better are no
Fanta kill friendly then authentically
unfriendly so just an example how can
you train to make a friendly face on
command did you ever try that it’s very
easy in fact it’s a natural behavior
imagine you see a good old friend you
haven’t seen a long time and you’re a
little bit surprised so you raise your
eyebrows you say our nice to meet you
but there’s another one oh nice to meet
you that’s friendly face you can try
that later you can try it now oh nice to
be the second aspect I would like to
share with you is trust back to our
ancestors 100 thousand years ago what
did we do to check if another human
could be trusted or not they had to get
closer to each other to the distance
about of about the length of two arms
that was the danger zone in this zone I
could have hit you with my club in my
hand so we got closer to each other and
there where did we look to check if it
is a friend or an enemy in the eyes
right I did the eyes there is the truth
in the eyes you can see to you the real
emotions of someone and if you look into
the eyes of somebody and his eyes begin
to shine you know that is a good
relationship he likes me and as soon as
you look into shiny eyes your own eyes
start to shine too so you have a good
relationship zoom your friends and the
second thing with it to check if a human
can be trusted or not we touched each
other so where could we touch
a stranger a strange person here here no
here no here no but I suggest the elbow
you can Pat the elbow wrap it a little
bit do it right now
take your right arm and Pat your left
elbow to it right now
do it now pat your left April and then
drop it a little bit how does it feel
try yes you feel the difference is it
warm is it cold is it soft hard to you
to use you feel the muscles the bone
this is how to touch a human being
remember that sensation once you will
touch a robot in the future to make a
difference you can try these techniques
the next time you’re about to socialize
when it comes to socializing you notice
cocktails meetings where you should show
socialize meet the other people so what
you can do first is you approach
somebody to the distance of lengths of
two arms you wait a moment then you step
forward and you say oh nice to meet you
and then you look into the other’s eyes
you concentrate on the color of the eyes
and you think I like these eyes so you
can observe that your eyes of your other
the other person’s thoughts begin to
shine and your eyes will also start to
shine so you have shiny eyes together
and maybe in this moment you you tear to
accidentally Pat’s the elbow
relation building as human state one
thousands of years trust has a lot to do
with instinct and instinct is the
heritage that we have from our
biological evolution this is a heritage
humans have and robots do not have my
conclusion it will be harder and harder
to cope with robots robots are
programmable therefore they are probably
more reliable than humans and they are
probably even smarter than humans in the
future but humans are in advance
once they purposely make use of the non
verbal communication skills like
gestures touch smile eyes and voice a
friendly voice a dominant voice or a
convincing voice robots may be similar
to humans but they will never be human
we will never make oh nice to meet you
the same way we do we will never have
shiny eyes as we have when we like
somebody and to touch a robot will never
be the same as to touch a human of flesh
and blood that’s what makes us truly
unique and strong as an old species on
earth let’s cherish moments like this
being alive as we have been for hundreds
and thousands years
My dear fellow humans thank you for
being here with me
[Applause]
[Music]
thank you
ten years ago I did not care about
robots I’m a coach for professionals in
service and sales but now I’m concerned
because robots will replace many jobs of
people I work with today like
receptionists sales personnel even
nurses that’s why I want to share some
ideas with you about coping with robots
as you’re sitting here think of a time
long long ago about 100,000 years ago
and you’re standing in front of your
cave as one of our ancestors you’re
overlooking the valley and there you see
somebody approaching your cave a
stranger what was our first concern is
it an enemy or friend what did our
ancestors probably do he waved the hand
and called who who who who means no
weapon you welcome and what did the
other two he waved hand to and he called
now beam yourself back into the future
about ten years from now you are
entering a hotel you’re approaching the
front desk you see your receptionist
waving a hand and saying with a friendly
voice welcome what will be our first
concern in such a situation
in ten years is it a human or is it a
robot fictional fact facts are already
today we are surrounded by robots
vacuum cleaners moving machines your car
even in surgery we use robots and chat
BOTS a human communicating with us and
they can solve some of our problems
better than humans and with every new
problem they solve they learn so no
surprise that experts predict that
computers will be more intelligent than
humans in about five years from now and
there are four leaders who pledge that
humans should become cyborgs to cope
with all that artificial intelligence
around us and we will be connected to
what we call big data from the cradle to
the grave do we have to cope with robots
yes
sooner than some of us may think now
remember just ten years ago we bought
our first smartphones and now what do we
do as soon as we have a minute free grab
by the way where leave it Oh
you know what I mean more than that
robots look more more like humans have
you seen or have you do you know Sophia
Sophia the robot
she has been presented here in this
building this year 2017 and Sophia the
robot she looks like a pretty smart
young lady and she’s able to show
different facial expressions like joy
anger astonishment skepticism maybe you
ask yourself always what will remain the
difference between humans and robots in
the future let me share two aspects
first is artificial friendliness we do
not only have to cope with the
artificial intelligence of robots we
will also have to cope with the
artificial friendliness of robots robots
belong to someone on the owner of a
robot programs the robot to be friendly
24 hours a day even in situations of
stress he’s always smiling always
friendly he always gives the right
answers as for humans it’s more
difficult you know that sometimes you
don’t feel friendly so you don’t make a
friendly face right sometimes you’re in
a stress situation then it’s very
difficult to to stay friendly one moment
so in the future if you meet a really
unfriendly receptionist it will
certainly not be a robot we train humans
to be friendly
it’s very difficult sometimes I do not
feel friendly so where to not act
friendly but in the professional world
it’s advisable to fake friendliness
sometimes I used to say better are no
Fanta kill friendly then authentically
unfriendly so just an example how can
you train to make a friendly face on
command did you ever try that it’s very
easy in fact it’s a natural behavior
imagine you see a good old friend you
haven’t seen a long time and you’re a
little bit surprised so you raise your
eyebrows you say our nice to meet you
but there’s another one oh nice to meet
you that’s friendly face you can try
that later you can try it now oh nice to
be the second aspect I would like to
share with you is trust back to our
ancestors 100 thousand years ago what
did we do to check if another human
could be trusted or not they had to get
closer to each other to the distance
about of about the length of two arms
that was the danger zone in this zone I
could have hit you with my club in my
hand so we got closer to each other and
there where did we look to check if it
is a friend or an enemy in the eyes
right I did the eyes there is the truth
in the eyes you can see to you the real
emotions of someone and if you look into
the eyes of somebody and his eyes begin
to shine you know that is a good
relationship he likes me and as soon as
you look into shiny eyes your own eyes
start to shine too so you have a good
relationship zoom your friends and the
second thing with it to check if a human
can be trusted or not we touched each
other so where could we touch
a stranger a strange person here here no
here no here no but I suggest the elbow
you can Pat the elbow wrap it a little
bit do it right now
take your right arm and Pat your left
elbow to it right now
do it now pat your left April and then
drop it a little bit how does it feel
try yes you feel the difference is it
warm is it cold is it soft hard to you
to use you feel the muscles the bone
this is how to touch a human being
remember that sensation once you will
touch a robot in the future to make a
difference you can try these techniques
the next time you’re about to socialize
when it comes to socializing you notice
cocktails meetings where you should show
socialize meet the other people so what
you can do first is you approach
somebody to the distance of lengths of
two arms you wait a moment then you step
forward and you say oh nice to meet you
and then you look into the other’s eyes
you concentrate on the color of the eyes
and you think I like these eyes so you
can observe that your eyes of your other
the other person’s thoughts begin to
shine and your eyes will also start to
shine so you have shiny eyes together
and maybe in this moment you you tear to
accidentally Pat’s the elbow
relation building as human state one
thousands of years trust has a lot to do
with instinct and instinct is the
heritage that we have from our
biological evolution this is a heritage
humans have and robots do not have my
conclusion it will be harder and harder
to cope with robots robots are
programmable therefore they are probably
more reliable than humans and they are
probably even smarter than humans in the
future but humans are in advance
once they purposely make use of the non
verbal communication skills like
gestures touch smile eyes and voice a
friendly voice a dominant voice or a
convincing voice robots may be similar
to humans but they will never be human
we will never make oh nice to meet you
the same way we do we will never have
shiny eyes as we have when we like
somebody and to touch a robot will never
be the same as to touch a human of flesh
and blood that’s what makes us truly
unique and strong as an old species on
earth let’s cherish moments like this
being alive as we have been for hundreds
and thousands years
My dear fellow humans thank you for
being here with me
[Applause]
[Music]
thank you
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