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Parli davvero con i tuoi clienti? – DLQ Ep. 25


performics we started talking
with a few people who are
subscribe and the curious thing that always does
to smile
we also said some of these customers
and that all companies talk about how much
it is essential to talk with one’s own
clients
when one talks ever and then how much
instead, call someone sincerely
and genuine
you want to talk to understand better how
I’m doing service because I know it
He knows better than you how it works
better one who has subscribed for books
that you read and the abstract put them and the
look and listen and then say home
But maybe I would like this too
functionality or this other thing is wrong
well then it is he who knows a lot more than
you at the end of the day
and who better than your client that I use it
having a service can help you
formulate it better to cut it so
right here we started
talk to a few subscribers and is
always interesting because you learn this way
So you put them all give birth to them
Your phenomenal ideas fantastic face them
you ‘re talking about things and then you talk to a person who
he used your service three days and
you understand stuff that you did not understand
in the last three months he says maggia
intelligence is a quick tool
for the video I used in the past but
I saw then progress over time now
I’m not using it but I feel like it
recommend it do not take a penny for
recommend the tools are
only tools that I use or use
in short, animoto I do not know if you have seen it
all the pictures of the images of the
video and he makes a college automatically
with the music and is already noticeable i
times between four years ago it was already a
high level now I guess there is still
grown up try it
it is not the only service but in short yes
he always says no that companies want
talk to their customers then nobody
that speak you exact in our case
instead we are really interested in it because it is one
new start up that exploded considers
we are seems 1200 subscribers at the moment
so so in a month it’s a big one
success, however, I always keep to
talk to people because we
we can create on the service in the way
which he then likes to the people who use it
eco instead of deciding here is this
it is what must be inside it
better
I talked to bonate and so we wanted
ask yourself some question audio text
where you most use a service from
gender and if the initiate to use or if
he simply subscribed to them
he also owes them when it’s time to
go ahead and when it is instead the
moment to stop with initiative
Launched you did it and then you get to a
point where you ask yourself continuously or me
firm and there are always these anecdotes
interesting the founder of all snap
they know he had given up on an offer
I believe three billion 3 billion aside
defended to be bought but the year
before he had given up a standard figure
60 million, however, that are so many 60
millions if you launch your project
your just get one and say if you want
60 million
she on the nail and there are not many of them
that say no no but that is worth stuff
much more and then one comes in the year
later with 3 billion and even there say 3
billions but no no no more is worth
now what’s the problem with these stories
they work well when the story is a
happy ending and then in the case of snap
spiegel was then enriched with the work
and all the smurfs but in other cases
instead it gets hot and heavy
I think I do not know maybe and renato soru renato
the last one I talked and talked about
tiscali of when in a certain period
historic tiscali was wow the super top a
European supertop level were
avantissimo
and there according to me they could sell
a crazy figures and then did not do it
so that moment there if you lose it then
it’s a mess and there are others
people I know who have missed the
right time to sell then they are
find yourself with nothing done in hand
it’s always very difficult, here I do not have
the magic solution, however, a question from
ask yourself sometimes you have to go on and it is
just do not give up other times but it is
just stop saying no look at this stationary
a personal anecdote
I did super summit some time ago
that was this elearning platform
eskom was the idea maybe someone
also wants to see but did not grow in the
just the way you see you grow up
projects that work well grow
call was a huge effort and then a
certain point said if it is
I stop here and at that moment it seemed
a bit of a failure
actually seeing now the choice is
I was a right choice
focused on things that worked
better and maybe now that experience
we are taking them back into slayers
where it can become inside them it is already a
academy a moment of training bla bla
blah when to stop and when to do it
choice to go forward or I’ll be there
dime and laps I want to re recommend to
who had not yet taken the book
su charlie munger pur charlize almanac is
an old book but I find it I’m
reading the book or so you put a
sack to read it because it has some inside
talk of charlie munger choice
etc. is really a book
extraordinary everyone works but also
anyone who lives should read a book
like that because it has principles
simple but that work and for example
yesterday I was reading this part where
he speaks of the mental models that one
should have when you have a problem from
solve says ok weak only the
problem of the censors this penalty almost
as if resolved it was if you have one
single model approach to solve it
it is used to say that if you are used to
use only the hammer all
rest of the world is always a nail and it is
true if you are instead trained to have
an analysis that passes from many models
that helps a lot and in practice that is
make sure you notice how you need it
of a basic competence in some
precise sectors that he indicates as the
math to be good at calculating
or to do mathematical operations too
basic and is a first mathematical aspect
for me, it’s always been a lot for me
hard I made the classic thought
a bit but it’s something I want
get back to studying just to study
go back to school to study the basics
of mathematics because they come in handy
in the reasoning then another aspect
that he takes into consideration the
psychology biology and in general
all the laws of physics and then many
other models are called charlie munger
have a checklist of around 100
different elements that goes to consider and
in his case he analyzes an investment
according to many many profiles
many different angles
interpretations
and then it happens to this object
you see so many points of view that
in the end you have a picture that maybe an al
perfect but anyway
later than the others
totally unwillingly
in the end we decided in short
organize some with the weekly that is
a stuff that takes me bad then the
truth is that I will never participate though
the idea itself hurts me
understood the pain under the skin
however when you work with a team remotely
the scoop the difficulty especially
for example, in the key phases we have
a key phase now that in the next
the reopening of the month that you know slayers
twice a year and then in
this phase quatu ai to prepare everyone
contents and landing pages direct
lemme the automations check out of head b
ec is a cinema and when you have a team that
it is scattered and to people who are one in
australia the other thain spain e
that other one is in France
Italy and then you have to some
coordinated way
if you have all these instruments, bass field
now we have introduced we are back
at the old bass camp will be happy with the
fan because c is rebellious we use sla that
all the cinemas of possible additions
imaginable
but sometimes just looking at oneself
minimum around a remote table too
if remote, it helps to stay a while
same wavelength or even how much
less to feel a little that emotion of the
project because if you do not know one remotely
then he makes his stuff is not just that not
he also has the information a bit
seconded then if you are in the instead
center of the arena and you know it exactly
that important what is important
truth spheres abroad and it is not easy e
then from now on cola co
but vaffe identity identity I was
looking at an interview about himself
the last event go and watch the videos
of the conference deals that is the event
the German one made up of mirrors terni
that I also interviewed a few years
he makes a very smart lady
humble but very good he put on this
event that of entities that takes place before
davos for which many people pass by
of the to go to davos that the world
cheap forum and the amazing thing is
that one of these guests spoke
rightly of the importance of Brussels
for identity today there is a theme that we are
forgotten and identity
today we are so used to giving you the
our data that seems normal to us
but it’s not normal at all, it’s like me
create a place that is a working and working lair
I invite you to work in there for free
I tell you that now galati 24 of the
tools thanks at work but everything
what you do in there any
customer with whom you talk all your data
if you go to the bathroom do not go to the bathroom like
work as you do not work your thoughts i
your team relationships with your colleagues
your dreams your projects any
what is mine and my property and love
you about investors as if you
put this big brother inside
that monetizes you today facebook and social
media in general are so for us
it’s normal
and instead identity is ours and proper
ours is a concept to be overturned
entirely and then this according to me is
one of the main real advantages it can
bring a blog type stuff like that
identity is ours and then we decide
from time to time that little piece give
out to which service with that use
is that one takes and uses our data
as we want
we were all very naive and
you historically repeat it you see it
like when in the past they went to
conquer the virgin lands and the
the dawn of the place a limit in front of the
bracelet I understood the clock and or mom
mine the precious stone and of zanza live to
all the earth that the same thing that
identity is ours, let’s get back to it
[Music]
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