I called a call center yesterday morning
the belen state an hour on the phone me
they bounced from 740
different guys who then here in England
that is, it is not clear before the tongue
nothing with irish accents
Swiss Pakistani Indian scotland not
you never understand anything there ever to say
sori and then at a certain point it seemed to me
to have reached the end of the end ai
feet and I caught one that I think
he probably worked first as a burger
king and they did not even allow them
turns burgers belen is a stuff
crazy understood with all respect for
those who work in fast food and for these
guys these poor cristi that
really poor people work in the call
center and often they are there to read understood
There are one fixed answers
tv script you can not go out and I understand them
but for me, a really frustrating user
because there is not a whole conversation
fake it is fake in the script the fact that
they tell him they require him to call them for
name my wrong number continues to
to call also the final is not wrong
my name is not george ok to a live of
jovanotti the other thing that you
unnerve coral clamorously that
does not know in Italy but in England but
very fashionable a tone then friendly
i viar
recorded messages for example
vodafone the isia of scripts instead of
they have to read the guys I answer you
they are not all with a tone a bit
nice guy to themes or master a
what did I show you that I ‘m an hour at the
phone and every time you feel not only
that you are living an experience
dramatically horrendous movie
moreover, it also feels
taken by the neck understood at least torture
me but torture your victims monthly
comments and my experience each
once I have to call a call center
fortunately it does not happen to me
but often you know with a credit card
to call you by force who touches is one
inflicted on the other clear side that
a company is not doing this kind of
call centers because they are crazy
furious they do it because they serve
so many customers start automating again
you must have logical procedures and i
you’d have scripts to know if maybe
this script brings you a conversion
15 percent more than 15 percent
in less
call center is not just the support is
always also rightly thought how
a sales logic and look at understand
I understand all the poor guys that
I work in call centers I understand logic
of companies I understand automation
but there is a very simple problem and how
would say peter drucker and everything
efficient but not efficiently
companies in 98 percent of the cases
unfortunately they do all things in a way
right but they forget to do the thing
just the end of every phone call with a
call center
my feeling is that of the famous
sentence the operation is perfectly
successful but the patient is dead
the belen state an hour on the phone me
they bounced from 740
different guys who then here in England
that is, it is not clear before the tongue
nothing with irish accents
Swiss Pakistani Indian scotland not
you never understand anything there ever to say
sori and then at a certain point it seemed to me
to have reached the end of the end ai
feet and I caught one that I think
he probably worked first as a burger
king and they did not even allow them
turns burgers belen is a stuff
crazy understood with all respect for
those who work in fast food and for these
guys these poor cristi that
really poor people work in the call
center and often they are there to read understood
There are one fixed answers
tv script you can not go out and I understand them
but for me, a really frustrating user
because there is not a whole conversation
fake it is fake in the script the fact that
they tell him they require him to call them for
name my wrong number continues to
to call also the final is not wrong
my name is not george ok to a live of
jovanotti the other thing that you
unnerve coral clamorously that
does not know in Italy but in England but
very fashionable a tone then friendly
i viar
recorded messages for example
vodafone the isia of scripts instead of
they have to read the guys I answer you
they are not all with a tone a bit
nice guy to themes or master a
what did I show you that I ‘m an hour at the
phone and every time you feel not only
that you are living an experience
dramatically horrendous movie
moreover, it also feels
taken by the neck understood at least torture
me but torture your victims monthly
comments and my experience each
once I have to call a call center
fortunately it does not happen to me
but often you know with a credit card
to call you by force who touches is one
inflicted on the other clear side that
a company is not doing this kind of
call centers because they are crazy
furious they do it because they serve
so many customers start automating again
you must have logical procedures and i
you’d have scripts to know if maybe
this script brings you a conversion
15 percent more than 15 percent
in less
call center is not just the support is
always also rightly thought how
a sales logic and look at understand
I understand all the poor guys that
I work in call centers I understand logic
of companies I understand automation
but there is a very simple problem and how
would say peter drucker and everything
efficient but not efficiently
companies in 98 percent of the cases
unfortunately they do all things in a way
right but they forget to do the thing
just the end of every phone call with a
call center
my feeling is that of the famous
sentence the operation is perfectly
successful but the patient is dead
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