finished okay
hi hi now you’re wondering why am I
wearing a suit and tie today is it
because you go into a funeral notice
there’s a formal lesson the student is
formal but you’re wearing a black tie
black ties formal for a funeral
ah reports reports a man’s done finished
send hi why am i wearing a suit and tie
today Tom’s right because today is a
formal English lesson
now speak English on the phone is much
more difficult than face to face you
can’t see the person’s face you can’t
see their lips you can’t use body
language sometimes you can’t hear what
they’re saying because words are not
normal so here’s some common expressions
people using customer service situations
good afternoon proper teach me this is
Claire how can I help
ah Buju I am looking for information
about English classes there with me I’ll
see if mr. Williams or mr. Turner are
available please hold
okay Susan hello hello I am waiting to
be put through to mr. Williams or mr
Turner please hold
oui I am holding now imagine you’re an
employee working in customer services
good morning superhero clothing this is
John speaking how can I help
imagine you’re a customer and you’ve
bought something from the company but
there’s a problem
hi I’m calling regarding an item I’ve
ordered from you you’re going to watch a
typical conversation in a customer
service environment remember we using
okay can I just take the order number
please is that the same as the reference
yes it is it’s 69 okie dokie this is the
order for red pants yes okay and what
seems to be the problem sir they’re the
wrong color they’re ripped and they’ve
got a hole in them
they’re far too big they’ve got a stain
in them oh I am sorry to hear that we’ll
send a replacement pair straight away
that’s great I really appreciate your
help you’re welcome sir and is there
anything else I can help you with today
no that’s everything thank you okay well
thanks very much for shopping at
superhero clothing
good bye sir goodbye
mr. Williams mr. Tom I’m gonna shoot off
now
did either of you speak to the French
guy yeah it’s always gonna do it in a
minute okay
share this with your friends
you
hi hi now you’re wondering why am I
wearing a suit and tie today is it
because you go into a funeral notice
there’s a formal lesson the student is
formal but you’re wearing a black tie
black ties formal for a funeral
ah reports reports a man’s done finished
send hi why am i wearing a suit and tie
today Tom’s right because today is a
formal English lesson
now speak English on the phone is much
more difficult than face to face you
can’t see the person’s face you can’t
see their lips you can’t use body
language sometimes you can’t hear what
they’re saying because words are not
normal so here’s some common expressions
people using customer service situations
good afternoon proper teach me this is
Claire how can I help
ah Buju I am looking for information
about English classes there with me I’ll
see if mr. Williams or mr. Turner are
available please hold
okay Susan hello hello I am waiting to
be put through to mr. Williams or mr
Turner please hold
oui I am holding now imagine you’re an
employee working in customer services
good morning superhero clothing this is
John speaking how can I help
imagine you’re a customer and you’ve
bought something from the company but
there’s a problem
hi I’m calling regarding an item I’ve
ordered from you you’re going to watch a
typical conversation in a customer
service environment remember we using
okay can I just take the order number
please is that the same as the reference
yes it is it’s 69 okie dokie this is the
order for red pants yes okay and what
seems to be the problem sir they’re the
wrong color they’re ripped and they’ve
got a hole in them
they’re far too big they’ve got a stain
in them oh I am sorry to hear that we’ll
send a replacement pair straight away
that’s great I really appreciate your
help you’re welcome sir and is there
anything else I can help you with today
no that’s everything thank you okay well
thanks very much for shopping at
superhero clothing
good bye sir goodbye
mr. Williams mr. Tom I’m gonna shoot off
now
did either of you speak to the French
guy yeah it’s always gonna do it in a
minute okay
share this with your friends
you
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