yes I’m joy Baldrige and I’m here to
yes I’m joy Baldrige and I’m here to bring a little more joy to your world
because it’s tough out there at times
because it’s tough out there at times and then you recover and it’s tough and
and then you recover and it’s tough and
and then you recover and it’s tough and you recover and we call that light right
you recover and we call that light right
you recover and we call that light right but danger is always lurking you have to
but danger is always lurking you have to
but danger is always lurking you have to fight the adversity you have to wrestle
fight the adversity you have to wrestle
fight the adversity you have to wrestle with alligators and do whatever it takes
with alligators and do whatever it takes
with alligators and do whatever it takes no matter what in order to be able to
no matter what in order to be able to
no matter what in order to be able to hang with the Lions and rule the jungle
hang with the Lions and rule the jungle
hang with the Lions and rule the jungle for as long as you wish when we talk
for as long as you wish when we talk
for as long as you wish when we talk about delivering difficult conversations
about delivering difficult conversations
about delivering difficult conversations with ease so I ask you a very important
with ease so I ask you a very important
with ease so I ask you a very important question are you ready saying yes great
question are you ready saying yes great
question are you ready saying yes great then you need to meet Bob this is Bob
then you need to meet Bob this is Bob
then you need to meet Bob this is Bob pull out your Bob show me your gloves
pull out your Bob show me your gloves
pull out your Bob show me your gloves give him a stretch he’s flexible and
give him a stretch he’s flexible and
give him a stretch he’s flexible and adaptable Bob loves being flexible and
adaptable Bob loves being flexible and
adaptable Bob loves being flexible and adaptable his name is Bob but he spells
adaptable his name is Bob but he spells
adaptable his name is Bob but he spells it backwards because it’s so flexible
it backwards because it’s so flexible
it backwards because it’s so flexible and adaptable according to Fortune
and adaptable according to Fortune
and adaptable according to Fortune magazine you need two characteristics do
magazine you need two characteristics do
magazine you need two characteristics do you even have a job in this millennium
you even have a job in this millennium
you even have a job in this millennium and those two characteristics are
and those two characteristics are
and those two characteristics are flexibility and adaptability because if
flexibility and adaptability because if
flexibility and adaptability because if you’re rigid you break and what good is
you’re rigid you break and what good is
you’re rigid you break and what good is it to be broken so turn the person next
it to be broken so turn the person next
it to be broken so turn the person next year and say it’s okay because I’m
year and say it’s okay because I’m
year and say it’s okay because I’m flexible and adaptable go it’s okay
flexible and adaptable go it’s okay
flexible and adaptable go it’s okay because I’m flexible
because I’m flexible
because I’m flexible like fob so AFA all the way always
like fob so AFA all the way always
like fob so AFA all the way always flexible and adaptable is our motto in
flexible and adaptable is our motto in
flexible and adaptable is our motto in order to be better at having
order to be better at having
order to be better at having conversations whether they’re difficult
conversations whether they’re difficult
conversations whether they’re difficult or not I’m going to share with you the
or not I’m going to share with you the
or not I’m going to share with you the most essential aspects first you have to
most essential aspects first you have to
most essential aspects first you have to be careful with your words because words
be careful with your words because words
be careful with your words because words are containers of power how are you
are containers of power how are you
are containers of power how are you using yours also you have to understand
using yours also you have to understand
using yours also you have to understand who are you speaking with and you have
who are you speaking with and you have
who are you speaking with and you have to have the positive attitude so let’s
to have the positive attitude so let’s
to have the positive attitude so let’s start with words the velvet hammer the
start with words the velvet hammer the
start with words the velvet hammer the velvet hammer is a idea that I came up
velvet hammer is a idea that I came up
velvet hammer is a idea that I came up with where it’s soft words like velvet
with where it’s soft words like velvet
with where it’s soft words like velvet but they pack a punch like a hammer and
but they pack a punch like a hammer and
but they pack a punch like a hammer and they get results I’m gonna give you a
they get results I’m gonna give you a
they get results I’m gonna give you a few velvet humor expressions that I’ve
few velvet humor expressions that I’ve
few velvet humor expressions that I’ve researched for a long time do you ever
researched for a long time do you ever
researched for a long time do you ever have difficult conversations with people
have difficult conversations with people
have difficult conversations with people have you ever met people or started to
have you ever met people or started to
have you ever met people or started to work with people and said I just can’t
work with people and said I just can’t
work with people and said I just can’t work with this person they’re driving me
work with this person they’re driving me
work with this person they’re driving me crazy but if you used the velvet hammer
crazy but if you used the velvet hammer
crazy but if you used the velvet hammer it’s a lot easier so for the velvet
it’s a lot easier so for the velvet
it’s a lot easier so for the velvet hammer the words noticed in wandering
hammer the words noticed in wandering
hammer the words noticed in wandering are very useful in delivering some
are very useful in delivering some
are very useful in delivering some feedback that needs to be said because
feedback that needs to be said because
feedback that needs to be said because if you don’t deliver the feedback then
if you don’t deliver the feedback then
if you don’t deliver the feedback then nobody knows you’re doing something
nobody knows you’re doing something
nobody knows you’re doing something wrong so it’s important to have
wrong so it’s important to have
wrong so it’s important to have corrective feedback or having difficult
corrective feedback or having difficult
corrective feedback or having difficult conversations with ease so you start by
conversations with ease so you start by
conversations with ease so you start by saying I notice that you’ve been falling
saying I notice that you’ve been falling
saying I notice that you’ve been falling a little bit behind on the deadline for
a little bit behind on the deadline for
a little bit behind on the deadline for the project and I was wondering what’s
the project and I was wondering what’s
the project and I was wondering what’s happened how can I help see how nice
happened how can I help see how nice
happened how can I help see how nice that is for people who are driving a
that is for people who are driving a
that is for people who are driving a crazy because they’re just
crazy because they’re just
crazy because they’re just procrastinating and they’re not doing it
procrastinating and they’re not doing it
procrastinating and they’re not doing it when they need to be doing it correct
when they need to be doing it correct
when they need to be doing it correct yes and so you say I noticed it
yes and so you say I noticed it
yes and so you say I noticed it wondering it’s a nice way to open a
wondering it’s a nice way to open a
wondering it’s a nice way to open a conversation for corrective feedback but
conversation for corrective feedback but
conversation for corrective feedback but you can also use it for positive
you can also use it for positive
you can also use it for positive feedback to motivate people by saying I
feedback to motivate people by saying I
feedback to motivate people by saying I noticed that you are so far ahead on
noticed that you are so far ahead on
noticed that you are so far ahead on this project it’s really incredible and
this project it’s really incredible and
this project it’s really incredible and I’m wondering how do you do it so you
I’m wondering how do you do it so you
I’m wondering how do you do it so you can use noticed in wandering to get
can use noticed in wandering to get
can use noticed in wandering to get feedback in a positive way or in a
feedback in a positive way or in a
feedback in a positive way or in a corrective way to deliver that message
corrective way to deliver that message
corrective way to deliver that message then we want to get some action so
then we want to get some action so
then we want to get some action so you’ve got likelihood and win for the
you’ve got likelihood and win for the
you’ve got likelihood and win for the action part and this closes the
action part and this closes the
action part and this closes the conversation so what’s the likelihood
conversation so what’s the likelihood
conversation so what’s the likelihood that you can
that you can
that you can little bit more on task with the
little bit more on task with the
little bit more on task with the projects and reach the deadlines and
projects and reach the deadlines and
projects and reach the deadlines and when might that be you see how nice that
when might that be you see how nice that
when might that be you see how nice that is
is
is you can also say in a positive way so
you can also say in a positive way so
you can also say in a positive way so what’s likelihood you can teach me how
what’s likelihood you can teach me how
what’s likelihood you can teach me how to be a little bit ahead of schedule
to be a little bit ahead of schedule
to be a little bit ahead of schedule like you are and when can we get started
like you are and when can we get started
like you are and when can we get started another word that is a velvet hammer
another word that is a velvet hammer
another word that is a velvet hammer word is really really really works
word is really really really works
word is really really really works really needs to be set at a nice smooth
really needs to be set at a nice smooth
really needs to be set at a nice smooth oh not in a sarcastic way it’s called a
oh not in a sarcastic way it’s called a
oh not in a sarcastic way it’s called a conversation extender so what you can
conversation extender so what you can
conversation extender so what you can say is when someone says well I’m just
say is when someone says well I’m just
say is when someone says well I’m just so overwhelmed and I just can’t get
so overwhelmed and I just can’t get
so overwhelmed and I just can’t get everything done and timing but you know
everything done and timing but you know
everything done and timing but you know it’s just so hard to be on time
it’s just so hard to be on time
it’s just so hard to be on time sometimes and then you say really tell
sometimes and then you say really tell
sometimes and then you say really tell me more what’s going on how can I help
me more what’s going on how can I help
me more what’s going on how can I help now you don’t want to say really
now you don’t want to say really
now you don’t want to say really we all have difficulties we all have
we all have difficulties we all have
we all have difficulties we all have pressures really that’s the sarcastic
pressures really that’s the sarcastic
pressures really that’s the sarcastic way and that’s how not to do it Bob does
way and that’s how not to do it Bob does
way and that’s how not to do it Bob does not approve of sarcasm he’s flexible and
not approve of sarcasm he’s flexible and
not approve of sarcasm he’s flexible and adaptable so now that you have a few
adaptable so now that you have a few
adaptable so now that you have a few ways that you can communicate with the
ways that you can communicate with the
ways that you can communicate with the words that you’re going to choose let’s
words that you’re going to choose let’s
words that you’re going to choose let’s go on and we’re going to talk about the
go on and we’re going to talk about the
go on and we’re going to talk about the different types of people that you’re
different types of people that you’re
different types of people that you’re going to be encountering there are four
going to be encountering there are four
going to be encountering there are four different types of people in the world
different types of people in the world
different types of people in the world and I call them the land of the language
and I call them the land of the language
and I call them the land of the language of the land that they speak they speak a
of the land that they speak they speak a
of the land that they speak they speak a specific language each of these types so
specific language each of these types so
specific language each of these types so you have the land of social the land of
you have the land of social the land of
you have the land of social the land of driven the land of helpful and the land
driven the land of helpful and the land
driven the land of helpful and the land of factual and each of these words has a
of factual and each of these words has a
of factual and each of these words has a country of origin where they speak the
country of origin where they speak the
country of origin where they speak the language of that land
language of that land
language of that land so the social tenets to speak about
so the social tenets to speak about
so the social tenets to speak about being amazing a lot that’s their hot
being amazing a lot that’s their hot
being amazing a lot that’s their hot button their amazing you’re amazing it’s
button their amazing you’re amazing it’s
button their amazing you’re amazing it’s great we’re great it’s all great you
great we’re great it’s all great you
great we’re great it’s all great you know people like this when I hear you
know people like this when I hear you
know people like this when I hear you amazing people yeah
amazing people yeah
amazing people yeah I’m an amazing person too and then the
I’m an amazing person too and then the
I’m an amazing person too and then the opposite of the land
opposite of the land
opposite of the land amazing the land of the social is the
amazing the land of the social is the
amazing the land of the social is the land of the factual I married someone
land of the factual I married someone
land of the factual I married someone from the land of the factual and they
from the land of the factual and they
from the land of the factual and they tend to actually marry because they’re
tend to actually marry because they’re
tend to actually marry because they’re opposites and opposites attract so from
opposites and opposites attract so from
opposites and opposites attract so from the land of the factual it’s all about
the land of the factual it’s all about
the land of the factual it’s all about being right and I don’t care that much
being right and I don’t care that much
being right and I don’t care that much about being right sometimes my husband
about being right sometimes my husband
about being right sometimes my husband will say you know you’re right about
will say you know you’re right about
will say you know you’re right about that and I’m like well you know what I’d
that and I’m like well you know what I’d
that and I’m like well you know what I’d rather be amazing that’s okay because
rather be amazing that’s okay because
rather be amazing that’s okay because I’m flexible and adaptable like Bob so
I’m flexible and adaptable like Bob so
I’m flexible and adaptable like Bob so my husband’s a build or would you rather
my husband’s a build or would you rather
my husband’s a build or would you rather have a builder who’s factual and precise
have a builder who’s factual and precise
have a builder who’s factual and precise or someone who’s amazing and social I
or someone who’s amazing and social I
or someone who’s amazing and social I recommend the factual builder so he was
recommend the factual builder so he was
recommend the factual builder so he was remodeling our home and as he’s
remodeling our home and as he’s
remodeling our home and as he’s remodeling it I’m walking through saying
remodeling it I’m walking through saying
remodeling it I’m walking through saying oh my gosh this is amazing it’s so great
oh my gosh this is amazing it’s so great
oh my gosh this is amazing it’s so great I love it you know what he said
I love it you know what he said
I love it you know what he said yeah yeah yeah I gotta go and he would
yeah yeah yeah I gotta go and he would
yeah yeah yeah I gotta go and he would walk away repelled so I thought he’s got
walk away repelled so I thought he’s got
walk away repelled so I thought he’s got a negative attitude how did a very
a negative attitude how did a very
a negative attitude how did a very negative attitude guy how did that work
negative attitude guy how did that work
negative attitude guy how did that work out so I was upset but then I started
out so I was upset but then I started
out so I was upset but then I started doing some research and I realized that
doing some research and I realized that
doing some research and I realized that he’s just from a different land than I
he’s just from a different land than I
he’s just from a different land than I am he’s from the land of factual so a
am he’s from the land of factual so a
am he’s from the land of factual so a few days later I decided to walk in and
few days later I decided to walk in and
few days later I decided to walk in and say factual speak so I said honey you
say factual speak so I said honey you
say factual speak so I said honey you know this addition it’s exactly how I
know this addition it’s exactly how I
know this addition it’s exactly how I pictured it the way the beams line up so
pictured it the way the beams line up so
pictured it the way the beams line up so perfectly and you know what he said yes
perfectly and you know what he said yes
perfectly and you know what he said yes and look over here you won’t believe it
and look over here you won’t believe it
and look over here you won’t believe it this is not whoops we dropped the
this is not whoops we dropped the
this is not whoops we dropped the clicker here it’s flexible and adaptable
I won’t say anything but you know that
I won’t say anything but you know that it’s pretty good so I said he said he
it’s pretty good so I said he said he
it’s pretty good so I said he said he said you know this is that this addition
said you know this is that this addition
said you know this is that this addition is exactly how I pictured him he says
is exactly how I pictured him he says
is exactly how I pictured him he says look over here he said this beam is not
look over here he said this beam is not
look over here he said this beam is not level it’s eye level not level level
level it’s eye level not level level
level it’s eye level not level level here’s the level see for yourself
here’s the level see for yourself
here’s the level see for yourself I didn’t really care about the level but
I didn’t really care about the level but
I didn’t really care about the level but I do care about my husband and I like
I do care about my husband and I like
I do care about my husband and I like being married and so sometimes you have
being married and so sometimes you have
being married and so sometimes you have to be very flexible and adaptable I
always say that first 22 years of the
always say that first 22 years of the hardest and then it’s easy to be married
hardest and then it’s easy to be married
hardest and then it’s easy to be married so you’ve got the language of the land
so you’ve got the language of the land
so you’ve got the language of the land you’ve got the social the driven the
you’ve got the social the driven the
you’ve got the social the driven the helpful the factual we’ve talked about a
helpful the factual we’ve talked about a
helpful the factual we’ve talked about a few but let’s talk about more the
few but let’s talk about more the
few but let’s talk about more the helpful type my assistant Eileen is the
helpful type my assistant Eileen is the
helpful type my assistant Eileen is the helpful type I hired one of each type so
helpful type I hired one of each type so
helpful type I hired one of each type so I could study them and I told them that
I could study them and I told them that
I could study them and I told them that they were in a study so I learned a lot
they were in a study so I learned a lot
they were in a study so I learned a lot about what they liked and what their hot
about what they liked and what their hot
about what they liked and what their hot buttons were and how to speak to them so
buttons were and how to speak to them so
buttons were and how to speak to them so with Eileen she offered me some coffee
with Eileen she offered me some coffee
with Eileen she offered me some coffee one morning and I said no thanks I’m
one morning and I said no thanks I’m
one morning and I said no thanks I’m fine then she offered me some tea and I
fine then she offered me some tea and I
fine then she offered me some tea and I said I’m good then she offers me a tuna
said I’m good then she offers me a tuna
said I’m good then she offers me a tuna sandwich that she’s gonna go run and get
sandwich that she’s gonna go run and get
sandwich that she’s gonna go run and get for me so you know people like this they
for me so you know people like this they
for me so you know people like this they will keep asking if you want something
will keep asking if you want something
will keep asking if you want something until you say yes
until you say yes
until you say yes so finally I had to say yes to something
so finally I had to say yes to something
so finally I had to say yes to something to get her to stop asking but she is
to get her to stop asking but she is
to get her to stop asking but she is very lovely person and she’s attracted
very lovely person and she’s attracted
very lovely person and she’s attracted to the driven people because they’re
to the driven people because they’re
to the driven people because they’re opposites as well the driven oh yes
opposites as well the driven oh yes
opposites as well the driven oh yes let’s hear it for the driven people haha
let’s hear it for the driven people haha
let’s hear it for the driven people haha the driven people actually are not very
the driven people actually are not very
the driven people actually are not very expressive so you know who you are and
expressive so you know who you are and
expressive so you know who you are and you weren’t shouting I know but
you weren’t shouting I know but
you weren’t shouting I know but sometimes as social people sometimes as
sometimes as social people sometimes as
sometimes as social people sometimes as social people think that they’re driven
social people think that they’re driven
social people think that they’re driven people because they want to be driven
people because they want to be driven
people because they want to be driven people and so they go a little bit but
people and so they go a little bit but
people and so they go a little bit but you don’t see very well who’s with the
you don’t see very well who’s with the
you don’t see very well who’s with the driven so the driven ZAR more about the
driven so the driven ZAR more about the
driven so the driven ZAR more about the win help me win or get out of my way
win help me win or get out of my way
win help me win or get out of my way talk is cheap get it done I don’t have
talk is cheap get it done I don’t have
talk is cheap get it done I don’t have time for this these are the types of the
time for this these are the types of the
time for this these are the types of the driven types of people my attorney is a
driven types of people my attorney is a
driven types of people my attorney is a driven person
driven person
driven person and that’s good because we had problems
and that’s good because we had problems
and that’s good because we had problems with the house that we were buying and
with the house that we were buying and
with the house that we were buying and there were liens on it and so I said how
there were liens on it and so I said how
there were liens on it and so I said how are you doing with the liens and he said
are you doing with the liens and he said
are you doing with the liens and he said I’m bird dog in the situation I’ll get
I’m bird dog in the situation I’ll get
I’m bird dog in the situation I’ll get back to you soon I thought oh we’re bird
back to you soon I thought oh we’re bird
back to you soon I thought oh we’re bird dogging what does that mean
dogging what does that mean
dogging what does that mean so I looked it up it means it’s a
so I looked it up it means it’s a
so I looked it up it means it’s a hunting of pursuit so my husband said
hunting of pursuit so my husband said
hunting of pursuit so my husband said well how’s the closing going and I said
well how’s the closing going and I said
well how’s the closing going and I said don’t worry honey we’re bird dogging it
don’t worry honey we’re bird dogging it
don’t worry honey we’re bird dogging it and he said what because that wasn’t his
and he said what because that wasn’t his
and he said what because that wasn’t his language either but we did get the house
language either but we did get the house
language either but we did get the house he said the attorney said he applied
he said the attorney said he applied
he said the attorney said he applied enough pressure so they should be
enough pressure so they should be
enough pressure so they should be crumbling any day now so they kind of
crumbling any day now so they kind of
crumbling any day now so they kind of crushed and criminals sometimes in that
crushed and criminals sometimes in that
crushed and criminals sometimes in that land so if you just remember that
land so if you just remember that
land so if you just remember that there’s social legal oil factual social
there’s social legal oil factual social
there’s social legal oil factual social driven helpful factual these are the
driven helpful factual these are the
driven helpful factual these are the people that you can actually be aware of
people that you can actually be aware of
people that you can actually be aware of so that you can speak their language
so that you can speak their language
so that you can speak their language have you ever walked by people and you
have you ever walked by people and you
have you ever walked by people and you heard them speaking a language maybe
heard them speaking a language maybe
heard them speaking a language maybe Spanish and you knew they were speaking
Spanish and you knew they were speaking
Spanish and you knew they were speaking Spanish because you were familiar well I
Spanish because you were familiar well I
Spanish because you were familiar well I walk by people and I hear them speaking
walk by people and I hear them speaking
walk by people and I hear them speaking factual you know you’re right about that
factual you know you’re right about that
factual you know you’re right about that well it’s not exactly right but it’s
well it’s not exactly right but it’s
well it’s not exactly right but it’s very close these are factual people
very close these are factual people
very close these are factual people having a conversation so there is a
having a conversation so there is a
having a conversation so there is a language for the land and when you go to
language for the land and when you go to
language for the land and when you go to different lands you’ll see that there’s
different lands you’ll see that there’s
different lands you’ll see that there’s a lot of languages out there when I went
a lot of languages out there when I went
a lot of languages out there when I went to Greece I didn’t know how to speak any
to Greece I didn’t know how to speak any
to Greece I didn’t know how to speak any Greek it was totally Greek to me and so
Greek it was totally Greek to me and so
Greek it was totally Greek to me and so it I don’t know any worth in Greece and
it I don’t know any worth in Greece and
it I don’t know any worth in Greece and so I said to someone how do I say
so I said to someone how do I say
so I said to someone how do I say something because when I buy something
something because when I buy something
something because when I buy something at the market I just give them money and
at the market I just give them money and
at the market I just give them money and they give me the merchandise and they
they give me the merchandise and they
they give me the merchandise and they said oh say Afghani stone so then I
said oh say Afghani stone so then I
said oh say Afghani stone so then I bought something and I said f God East
bought something and I said f God East
bought something and I said f God East oh do you think that changed the
oh do you think that changed the
oh do you think that changed the communication
communication
communication I built a bridge and it made a
I built a bridge and it made a
I built a bridge and it made a connection and I heard the merchant say
connection and I heard the merchant say
connection and I heard the merchant say Bracco lo he was so nice and so friendly
Bracco lo he was so nice and so friendly
Bracco lo he was so nice and so friendly when I knew one word so even if you
when I knew one word so even if you
when I knew one word so even if you leave here and you only know one word of
leave here and you only know one word of
leave here and you only know one word of a different type maybe instead of saying
a different type maybe instead of saying
a different type maybe instead of saying amazing you say you know you’re right
amazing you say you know you’re right
amazing you say you know you’re right about that or you’ve been so helpful or
about that or you’ve been so helpful or
about that or you’ve been so helpful or let’s get it done
let’s get it done
let’s get it done you can say the different words of the
you can say the different words of the
you can say the different words of the language of the different types and this
language of the different types and this
language of the different types and this will help you to defuse a tense
will help you to defuse a tense
will help you to defuse a tense situation but it will also help you
situation but it will also help you
situation but it will also help you speak the language of the land and that
speak the language of the land and that
speak the language of the land and that will build the connection so that you
will build the connection so that you
will build the connection so that you can have potentially difficult
can have potentially difficult
can have potentially difficult conversations with ease and you need to
conversations with ease and you need to
conversations with ease and you need to be always flexible and adaptable AFA all
be always flexible and adaptable AFA all
be always flexible and adaptable AFA all the way ride that wave avoid the cave
the way ride that wave avoid the cave
the way ride that wave avoid the cave [Music]
[Music]
[Music] and we’ll finish with the four core
and we’ll finish with the four core
and we’ll finish with the four core human emotions because you have to have
human emotions because you have to have
human emotions because you have to have the right attitude when communicating so
the right attitude when communicating so
the right attitude when communicating so there’s four core human emotions mad
there’s four core human emotions mad
there’s four core human emotions mad glad sad
glad sad
glad sad and scared I call them houses so there’s
and scared I call them houses so there’s
and scared I call them houses so there’s a house of mad the house of glad the
a house of mad the house of glad the
a house of mad the house of glad the house has sat in the house is scared the
house has sat in the house is scared the
house has sat in the house is scared the question to ask yourself is which house
question to ask yourself is which house
question to ask yourself is which house do you live in most and is it time to
do you live in most and is it time to
do you live in most and is it time to move I found myself living in the scared
move I found myself living in the scared
move I found myself living in the scared house I would wake up with anxiety has
house I would wake up with anxiety has
house I would wake up with anxiety has that ever happened to you well I was
that ever happened to you well I was
that ever happened to you well I was spending too much money on shoes and
spending too much money on shoes and
spending too much money on shoes and things and it started to get a little
things and it started to get a little
things and it started to get a little bit out of hand have you ever had a out
bit out of hand have you ever had a out
bit out of hand have you ever had a out of money experience so in order to live
of money experience so in order to live
of money experience so in order to live in the house that glad you have to pay
in the house that glad you have to pay
in the house that glad you have to pay your rent every day Brent stands for
your rent every day Brent stands for
your rent every day Brent stands for rest exercise nutrition and thoughts pay
rest exercise nutrition and thoughts pay
rest exercise nutrition and thoughts pay your rent every day live in the house of
your rent every day live in the house of
your rent every day live in the house of glad rest exercise nutrition and
glad rest exercise nutrition and
glad rest exercise nutrition and thoughts so pop quiz pay your rent every
thoughts so pop quiz pay your rent every
thoughts so pop quiz pay your rent every day what is rent stand for are is rest
day what is rent stand for are is rest
day what is rent stand for are is rest II exercise and nutrition T thoughts and
II exercise and nutrition T thoughts and
II exercise and nutrition T thoughts and then you have to take action by taking
then you have to take action by taking
then you have to take action by taking action because it will never be
action because it will never be
action because it will never be yesterday
yesterday
yesterday it will never be yesterday my son when
it will never be yesterday my son when
it will never be yesterday my son when he was 5 he said these profound words he
he was 5 he said these profound words he
he was 5 he said these profound words he was grounded for not listening who here
was grounded for not listening who here
was grounded for not listening who here knows a five-year-old who doesn’t listen
knows a five-year-old who doesn’t listen
knows a five-year-old who doesn’t listen they don’t they don’t listen there’s so
they don’t they don’t listen there’s so
they don’t they don’t listen there’s so many through animated and so I said
many through animated and so I said
many through animated and so I said Wilson you’re grounded you cannot bring
Wilson you’re grounded you cannot bring
Wilson you’re grounded you cannot bring scooby-doo to show-and-tell you have to
scooby-doo to show-and-tell you have to
scooby-doo to show-and-tell you have to bring the frog that little rubber frog
bring the frog that little rubber frog
bring the frog that little rubber frog he was so mad he comes home from
he was so mad he comes home from
he was so mad he comes home from show-and-tell the next day and I said
show-and-tell the next day and I said
show-and-tell the next day and I said Wilson how did it go he said it went
Wilson how did it go he said it went
Wilson how did it go he said it went fine and I don’t want to talk about it I
fine and I don’t want to talk about it I
fine and I don’t want to talk about it I said well if you had listened to me
said well if you had listened to me
said well if you had listened to me yesterday he clenched his fists with
yesterday he clenched his fists with
yesterday he clenched his fists with rage and he screamed mom it will never
rage and he screamed mom it will never
rage and he screamed mom it will never be yesterday so why do you keep talking
be yesterday so why do you keep talking
be yesterday so why do you keep talking about it I said that’s genius I wrote it
about it I said that’s genius I wrote it
about it I said that’s genius I wrote it down it’ll never be yesterday I said
down it’ll never be yesterday I said
down it’ll never be yesterday I said those words to a client of mine I said
those words to a client of mine I said
those words to a client of mine I said what do you think of these words my
what do you think of these words my
what do you think of these words my five-year-old said she said oh those are
five-year-old said she said oh those are
five-year-old said she said oh those are good words they would have saved me ten
good words they would have saved me ten
good words they would have saved me ten years of therapy
years of therapy
years of therapy so here’s the author of the quote Wilson
so here’s the author of the quote Wilson
so here’s the author of the quote Wilson Kent McInerney age five let’s have a
Kent McInerney age five let’s have a
Kent McInerney age five let’s have a collective aww he’s so cute so it will
collective aww he’s so cute so it will
collective aww he’s so cute so it will never be yesterday so let’s call today
never be yesterday so let’s call today
never be yesterday so let’s call today the clean slate is that a deal say deal
the clean slate is that a deal say deal
the clean slate is that a deal say deal deal we’ve got a lot of terrific
deal we’ve got a lot of terrific
deal we’ve got a lot of terrific speakers and you’ve got some great
speakers and you’ve got some great
speakers and you’ve got some great information so that you can leave here
information so that you can leave here
information so that you can leave here and start fresh start new whatever you’d
and start fresh start new whatever you’d
and start fresh start new whatever you’d like to start as long as you’re
like to start as long as you’re
like to start as long as you’re deliberate and you think of what’s one
deliberate and you think of what’s one
deliberate and you think of what’s one thing so what’s one thing that you can
thing so what’s one thing that you can
thing so what’s one thing that you can do to further your success based on this
do to further your success based on this
do to further your success based on this program what’s one thing can you use the
program what’s one thing can you use the
program what’s one thing can you use the velvet hammer where it’s like noticed
velvet hammer where it’s like noticed
velvet hammer where it’s like noticed and wondering and likelihood and when or
and wondering and likelihood and when or
and wondering and likelihood and when or really to show empathy and extend a
really to show empathy and extend a
really to show empathy and extend a conversation can you also be aware of
conversation can you also be aware of
conversation can you also be aware of the different lands that people speak
the different lands that people speak
the different lands that people speak from whether it’s the land of social
from whether it’s the land of social
from whether it’s the land of social land of factual land of helpful or land
land of factual land of helpful or land
land of factual land of helpful or land of driven and speak their language and
of driven and speak their language and
of driven and speak their language and you’ll have a much better relationship
you’ll have a much better relationship
you’ll have a much better relationship or maybe it’s just knowing the four core
or maybe it’s just knowing the four core
or maybe it’s just knowing the four core human emotions
human emotions
human emotions what were they mad glad sad and scared
what were they mad glad sad and scared
what were they mad glad sad and scared to live in the house of glad I invite
to live in the house of glad I invite
to live in the house of glad I invite you to live in the house of glad then
you to live in the house of glad then
you to live in the house of glad then you have to pay a rent every day rest
you have to pay a rent every day rest
you have to pay a rent every day rest exercise nutrition and thought it will
exercise nutrition and thought it will
exercise nutrition and thought it will never be yesterday what’s the one thing
never be yesterday what’s the one thing
never be yesterday what’s the one thing you’re gonna do to enjoy the journey so
you’re gonna do to enjoy the journey so
you’re gonna do to enjoy the journey so that you can hang with the Mayans and
that you can hang with the Mayans and
that you can hang with the Mayans and communicate more clearly and effectively
communicate more clearly and effectively
communicate more clearly and effectively and handle any kind of conversation that
and handle any kind of conversation that
and handle any kind of conversation that you face and success will be yours as
you face and success will be yours as
you face and success will be yours as long as you are flexible and adaptable
long as you are flexible and adaptable
long as you are flexible and adaptable like Bob thank you
yes I’m joy Baldrige and I’m here to bring a little more joy to your world
because it’s tough out there at times
because it’s tough out there at times and then you recover and it’s tough and
and then you recover and it’s tough and
and then you recover and it’s tough and you recover and we call that light right
you recover and we call that light right
you recover and we call that light right but danger is always lurking you have to
but danger is always lurking you have to
but danger is always lurking you have to fight the adversity you have to wrestle
fight the adversity you have to wrestle
fight the adversity you have to wrestle with alligators and do whatever it takes
with alligators and do whatever it takes
with alligators and do whatever it takes no matter what in order to be able to
no matter what in order to be able to
no matter what in order to be able to hang with the Lions and rule the jungle
hang with the Lions and rule the jungle
hang with the Lions and rule the jungle for as long as you wish when we talk
for as long as you wish when we talk
for as long as you wish when we talk about delivering difficult conversations
about delivering difficult conversations
about delivering difficult conversations with ease so I ask you a very important
with ease so I ask you a very important
with ease so I ask you a very important question are you ready saying yes great
question are you ready saying yes great
question are you ready saying yes great then you need to meet Bob this is Bob
then you need to meet Bob this is Bob
then you need to meet Bob this is Bob pull out your Bob show me your gloves
pull out your Bob show me your gloves
pull out your Bob show me your gloves give him a stretch he’s flexible and
give him a stretch he’s flexible and
give him a stretch he’s flexible and adaptable Bob loves being flexible and
adaptable Bob loves being flexible and
adaptable Bob loves being flexible and adaptable his name is Bob but he spells
adaptable his name is Bob but he spells
adaptable his name is Bob but he spells it backwards because it’s so flexible
it backwards because it’s so flexible
it backwards because it’s so flexible and adaptable according to Fortune
and adaptable according to Fortune
and adaptable according to Fortune magazine you need two characteristics do
magazine you need two characteristics do
magazine you need two characteristics do you even have a job in this millennium
you even have a job in this millennium
you even have a job in this millennium and those two characteristics are
and those two characteristics are
and those two characteristics are flexibility and adaptability because if
flexibility and adaptability because if
flexibility and adaptability because if you’re rigid you break and what good is
you’re rigid you break and what good is
you’re rigid you break and what good is it to be broken so turn the person next
it to be broken so turn the person next
it to be broken so turn the person next year and say it’s okay because I’m
year and say it’s okay because I’m
year and say it’s okay because I’m flexible and adaptable go it’s okay
flexible and adaptable go it’s okay
flexible and adaptable go it’s okay because I’m flexible
because I’m flexible
because I’m flexible like fob so AFA all the way always
like fob so AFA all the way always
like fob so AFA all the way always flexible and adaptable is our motto in
flexible and adaptable is our motto in
flexible and adaptable is our motto in order to be better at having
order to be better at having
order to be better at having conversations whether they’re difficult
conversations whether they’re difficult
conversations whether they’re difficult or not I’m going to share with you the
or not I’m going to share with you the
or not I’m going to share with you the most essential aspects first you have to
most essential aspects first you have to
most essential aspects first you have to be careful with your words because words
be careful with your words because words
be careful with your words because words are containers of power how are you
are containers of power how are you
are containers of power how are you using yours also you have to understand
using yours also you have to understand
using yours also you have to understand who are you speaking with and you have
who are you speaking with and you have
who are you speaking with and you have to have the positive attitude so let’s
to have the positive attitude so let’s
to have the positive attitude so let’s start with words the velvet hammer the
start with words the velvet hammer the
start with words the velvet hammer the velvet hammer is a idea that I came up
velvet hammer is a idea that I came up
velvet hammer is a idea that I came up with where it’s soft words like velvet
with where it’s soft words like velvet
with where it’s soft words like velvet but they pack a punch like a hammer and
but they pack a punch like a hammer and
but they pack a punch like a hammer and they get results I’m gonna give you a
they get results I’m gonna give you a
they get results I’m gonna give you a few velvet humor expressions that I’ve
few velvet humor expressions that I’ve
few velvet humor expressions that I’ve researched for a long time do you ever
researched for a long time do you ever
researched for a long time do you ever have difficult conversations with people
have difficult conversations with people
have difficult conversations with people have you ever met people or started to
have you ever met people or started to
have you ever met people or started to work with people and said I just can’t
work with people and said I just can’t
work with people and said I just can’t work with this person they’re driving me
work with this person they’re driving me
work with this person they’re driving me crazy but if you used the velvet hammer
crazy but if you used the velvet hammer
crazy but if you used the velvet hammer it’s a lot easier so for the velvet
it’s a lot easier so for the velvet
it’s a lot easier so for the velvet hammer the words noticed in wandering
hammer the words noticed in wandering
hammer the words noticed in wandering are very useful in delivering some
are very useful in delivering some
are very useful in delivering some feedback that needs to be said because
feedback that needs to be said because
feedback that needs to be said because if you don’t deliver the feedback then
if you don’t deliver the feedback then
if you don’t deliver the feedback then nobody knows you’re doing something
nobody knows you’re doing something
nobody knows you’re doing something wrong so it’s important to have
wrong so it’s important to have
wrong so it’s important to have corrective feedback or having difficult
corrective feedback or having difficult
corrective feedback or having difficult conversations with ease so you start by
conversations with ease so you start by
conversations with ease so you start by saying I notice that you’ve been falling
saying I notice that you’ve been falling
saying I notice that you’ve been falling a little bit behind on the deadline for
a little bit behind on the deadline for
a little bit behind on the deadline for the project and I was wondering what’s
the project and I was wondering what’s
the project and I was wondering what’s happened how can I help see how nice
happened how can I help see how nice
happened how can I help see how nice that is for people who are driving a
that is for people who are driving a
that is for people who are driving a crazy because they’re just
crazy because they’re just
crazy because they’re just procrastinating and they’re not doing it
procrastinating and they’re not doing it
procrastinating and they’re not doing it when they need to be doing it correct
when they need to be doing it correct
when they need to be doing it correct yes and so you say I noticed it
yes and so you say I noticed it
yes and so you say I noticed it wondering it’s a nice way to open a
wondering it’s a nice way to open a
wondering it’s a nice way to open a conversation for corrective feedback but
conversation for corrective feedback but
conversation for corrective feedback but you can also use it for positive
you can also use it for positive
you can also use it for positive feedback to motivate people by saying I
feedback to motivate people by saying I
feedback to motivate people by saying I noticed that you are so far ahead on
noticed that you are so far ahead on
noticed that you are so far ahead on this project it’s really incredible and
this project it’s really incredible and
this project it’s really incredible and I’m wondering how do you do it so you
I’m wondering how do you do it so you
I’m wondering how do you do it so you can use noticed in wandering to get
can use noticed in wandering to get
can use noticed in wandering to get feedback in a positive way or in a
feedback in a positive way or in a
feedback in a positive way or in a corrective way to deliver that message
corrective way to deliver that message
corrective way to deliver that message then we want to get some action so
then we want to get some action so
then we want to get some action so you’ve got likelihood and win for the
you’ve got likelihood and win for the
you’ve got likelihood and win for the action part and this closes the
action part and this closes the
action part and this closes the conversation so what’s the likelihood
conversation so what’s the likelihood
conversation so what’s the likelihood that you can
that you can
that you can little bit more on task with the
little bit more on task with the
little bit more on task with the projects and reach the deadlines and
projects and reach the deadlines and
projects and reach the deadlines and when might that be you see how nice that
when might that be you see how nice that
when might that be you see how nice that is
is
is you can also say in a positive way so
you can also say in a positive way so
you can also say in a positive way so what’s likelihood you can teach me how
what’s likelihood you can teach me how
what’s likelihood you can teach me how to be a little bit ahead of schedule
to be a little bit ahead of schedule
to be a little bit ahead of schedule like you are and when can we get started
like you are and when can we get started
like you are and when can we get started another word that is a velvet hammer
another word that is a velvet hammer
another word that is a velvet hammer word is really really really works
word is really really really works
word is really really really works really needs to be set at a nice smooth
really needs to be set at a nice smooth
really needs to be set at a nice smooth oh not in a sarcastic way it’s called a
oh not in a sarcastic way it’s called a
oh not in a sarcastic way it’s called a conversation extender so what you can
conversation extender so what you can
conversation extender so what you can say is when someone says well I’m just
say is when someone says well I’m just
say is when someone says well I’m just so overwhelmed and I just can’t get
so overwhelmed and I just can’t get
so overwhelmed and I just can’t get everything done and timing but you know
everything done and timing but you know
everything done and timing but you know it’s just so hard to be on time
it’s just so hard to be on time
it’s just so hard to be on time sometimes and then you say really tell
sometimes and then you say really tell
sometimes and then you say really tell me more what’s going on how can I help
me more what’s going on how can I help
me more what’s going on how can I help now you don’t want to say really
now you don’t want to say really
now you don’t want to say really we all have difficulties we all have
we all have difficulties we all have
we all have difficulties we all have pressures really that’s the sarcastic
pressures really that’s the sarcastic
pressures really that’s the sarcastic way and that’s how not to do it Bob does
way and that’s how not to do it Bob does
way and that’s how not to do it Bob does not approve of sarcasm he’s flexible and
not approve of sarcasm he’s flexible and
not approve of sarcasm he’s flexible and adaptable so now that you have a few
adaptable so now that you have a few
adaptable so now that you have a few ways that you can communicate with the
ways that you can communicate with the
ways that you can communicate with the words that you’re going to choose let’s
words that you’re going to choose let’s
words that you’re going to choose let’s go on and we’re going to talk about the
go on and we’re going to talk about the
go on and we’re going to talk about the different types of people that you’re
different types of people that you’re
different types of people that you’re going to be encountering there are four
going to be encountering there are four
going to be encountering there are four different types of people in the world
different types of people in the world
different types of people in the world and I call them the land of the language
and I call them the land of the language
and I call them the land of the language of the land that they speak they speak a
of the land that they speak they speak a
of the land that they speak they speak a specific language each of these types so
specific language each of these types so
specific language each of these types so you have the land of social the land of
you have the land of social the land of
you have the land of social the land of driven the land of helpful and the land
driven the land of helpful and the land
driven the land of helpful and the land of factual and each of these words has a
of factual and each of these words has a
of factual and each of these words has a country of origin where they speak the
country of origin where they speak the
country of origin where they speak the language of that land
language of that land
language of that land so the social tenets to speak about
so the social tenets to speak about
so the social tenets to speak about being amazing a lot that’s their hot
being amazing a lot that’s their hot
being amazing a lot that’s their hot button their amazing you’re amazing it’s
button their amazing you’re amazing it’s
button their amazing you’re amazing it’s great we’re great it’s all great you
great we’re great it’s all great you
great we’re great it’s all great you know people like this when I hear you
know people like this when I hear you
know people like this when I hear you amazing people yeah
amazing people yeah
amazing people yeah I’m an amazing person too and then the
I’m an amazing person too and then the
I’m an amazing person too and then the opposite of the land
opposite of the land
opposite of the land amazing the land of the social is the
amazing the land of the social is the
amazing the land of the social is the land of the factual I married someone
land of the factual I married someone
land of the factual I married someone from the land of the factual and they
from the land of the factual and they
from the land of the factual and they tend to actually marry because they’re
tend to actually marry because they’re
tend to actually marry because they’re opposites and opposites attract so from
opposites and opposites attract so from
opposites and opposites attract so from the land of the factual it’s all about
the land of the factual it’s all about
the land of the factual it’s all about being right and I don’t care that much
being right and I don’t care that much
being right and I don’t care that much about being right sometimes my husband
about being right sometimes my husband
about being right sometimes my husband will say you know you’re right about
will say you know you’re right about
will say you know you’re right about that and I’m like well you know what I’d
that and I’m like well you know what I’d
that and I’m like well you know what I’d rather be amazing that’s okay because
rather be amazing that’s okay because
rather be amazing that’s okay because I’m flexible and adaptable like Bob so
I’m flexible and adaptable like Bob so
I’m flexible and adaptable like Bob so my husband’s a build or would you rather
my husband’s a build or would you rather
my husband’s a build or would you rather have a builder who’s factual and precise
have a builder who’s factual and precise
have a builder who’s factual and precise or someone who’s amazing and social I
or someone who’s amazing and social I
or someone who’s amazing and social I recommend the factual builder so he was
recommend the factual builder so he was
recommend the factual builder so he was remodeling our home and as he’s
remodeling our home and as he’s
remodeling our home and as he’s remodeling it I’m walking through saying
remodeling it I’m walking through saying
remodeling it I’m walking through saying oh my gosh this is amazing it’s so great
oh my gosh this is amazing it’s so great
oh my gosh this is amazing it’s so great I love it you know what he said
I love it you know what he said
I love it you know what he said yeah yeah yeah I gotta go and he would
yeah yeah yeah I gotta go and he would
yeah yeah yeah I gotta go and he would walk away repelled so I thought he’s got
walk away repelled so I thought he’s got
walk away repelled so I thought he’s got a negative attitude how did a very
a negative attitude how did a very
a negative attitude how did a very negative attitude guy how did that work
negative attitude guy how did that work
negative attitude guy how did that work out so I was upset but then I started
out so I was upset but then I started
out so I was upset but then I started doing some research and I realized that
doing some research and I realized that
doing some research and I realized that he’s just from a different land than I
he’s just from a different land than I
he’s just from a different land than I am he’s from the land of factual so a
am he’s from the land of factual so a
am he’s from the land of factual so a few days later I decided to walk in and
few days later I decided to walk in and
few days later I decided to walk in and say factual speak so I said honey you
say factual speak so I said honey you
say factual speak so I said honey you know this addition it’s exactly how I
know this addition it’s exactly how I
know this addition it’s exactly how I pictured it the way the beams line up so
pictured it the way the beams line up so
pictured it the way the beams line up so perfectly and you know what he said yes
perfectly and you know what he said yes
perfectly and you know what he said yes and look over here you won’t believe it
and look over here you won’t believe it
and look over here you won’t believe it this is not whoops we dropped the
this is not whoops we dropped the
this is not whoops we dropped the clicker here it’s flexible and adaptable
I won’t say anything but you know that
I won’t say anything but you know that it’s pretty good so I said he said he
it’s pretty good so I said he said he
it’s pretty good so I said he said he said you know this is that this addition
said you know this is that this addition
said you know this is that this addition is exactly how I pictured him he says
is exactly how I pictured him he says
is exactly how I pictured him he says look over here he said this beam is not
look over here he said this beam is not
look over here he said this beam is not level it’s eye level not level level
level it’s eye level not level level
level it’s eye level not level level here’s the level see for yourself
here’s the level see for yourself
here’s the level see for yourself I didn’t really care about the level but
I didn’t really care about the level but
I didn’t really care about the level but I do care about my husband and I like
I do care about my husband and I like
I do care about my husband and I like being married and so sometimes you have
being married and so sometimes you have
being married and so sometimes you have to be very flexible and adaptable I
always say that first 22 years of the
always say that first 22 years of the hardest and then it’s easy to be married
hardest and then it’s easy to be married
hardest and then it’s easy to be married so you’ve got the language of the land
so you’ve got the language of the land
so you’ve got the language of the land you’ve got the social the driven the
you’ve got the social the driven the
you’ve got the social the driven the helpful the factual we’ve talked about a
helpful the factual we’ve talked about a
helpful the factual we’ve talked about a few but let’s talk about more the
few but let’s talk about more the
few but let’s talk about more the helpful type my assistant Eileen is the
helpful type my assistant Eileen is the
helpful type my assistant Eileen is the helpful type I hired one of each type so
helpful type I hired one of each type so
helpful type I hired one of each type so I could study them and I told them that
I could study them and I told them that
I could study them and I told them that they were in a study so I learned a lot
they were in a study so I learned a lot
they were in a study so I learned a lot about what they liked and what their hot
about what they liked and what their hot
about what they liked and what their hot buttons were and how to speak to them so
buttons were and how to speak to them so
buttons were and how to speak to them so with Eileen she offered me some coffee
with Eileen she offered me some coffee
with Eileen she offered me some coffee one morning and I said no thanks I’m
one morning and I said no thanks I’m
one morning and I said no thanks I’m fine then she offered me some tea and I
fine then she offered me some tea and I
fine then she offered me some tea and I said I’m good then she offers me a tuna
said I’m good then she offers me a tuna
said I’m good then she offers me a tuna sandwich that she’s gonna go run and get
sandwich that she’s gonna go run and get
sandwich that she’s gonna go run and get for me so you know people like this they
for me so you know people like this they
for me so you know people like this they will keep asking if you want something
will keep asking if you want something
will keep asking if you want something until you say yes
until you say yes
until you say yes so finally I had to say yes to something
so finally I had to say yes to something
so finally I had to say yes to something to get her to stop asking but she is
to get her to stop asking but she is
to get her to stop asking but she is very lovely person and she’s attracted
very lovely person and she’s attracted
very lovely person and she’s attracted to the driven people because they’re
to the driven people because they’re
to the driven people because they’re opposites as well the driven oh yes
opposites as well the driven oh yes
opposites as well the driven oh yes let’s hear it for the driven people haha
let’s hear it for the driven people haha
let’s hear it for the driven people haha the driven people actually are not very
the driven people actually are not very
the driven people actually are not very expressive so you know who you are and
expressive so you know who you are and
expressive so you know who you are and you weren’t shouting I know but
you weren’t shouting I know but
you weren’t shouting I know but sometimes as social people sometimes as
sometimes as social people sometimes as
sometimes as social people sometimes as social people think that they’re driven
social people think that they’re driven
social people think that they’re driven people because they want to be driven
people because they want to be driven
people because they want to be driven people and so they go a little bit but
people and so they go a little bit but
people and so they go a little bit but you don’t see very well who’s with the
you don’t see very well who’s with the
you don’t see very well who’s with the driven so the driven ZAR more about the
driven so the driven ZAR more about the
driven so the driven ZAR more about the win help me win or get out of my way
win help me win or get out of my way
win help me win or get out of my way talk is cheap get it done I don’t have
talk is cheap get it done I don’t have
talk is cheap get it done I don’t have time for this these are the types of the
time for this these are the types of the
time for this these are the types of the driven types of people my attorney is a
driven types of people my attorney is a
driven types of people my attorney is a driven person
driven person
driven person and that’s good because we had problems
and that’s good because we had problems
and that’s good because we had problems with the house that we were buying and
with the house that we were buying and
with the house that we were buying and there were liens on it and so I said how
there were liens on it and so I said how
there were liens on it and so I said how are you doing with the liens and he said
are you doing with the liens and he said
are you doing with the liens and he said I’m bird dog in the situation I’ll get
I’m bird dog in the situation I’ll get
I’m bird dog in the situation I’ll get back to you soon I thought oh we’re bird
back to you soon I thought oh we’re bird
back to you soon I thought oh we’re bird dogging what does that mean
dogging what does that mean
dogging what does that mean so I looked it up it means it’s a
so I looked it up it means it’s a
so I looked it up it means it’s a hunting of pursuit so my husband said
hunting of pursuit so my husband said
hunting of pursuit so my husband said well how’s the closing going and I said
well how’s the closing going and I said
well how’s the closing going and I said don’t worry honey we’re bird dogging it
don’t worry honey we’re bird dogging it
don’t worry honey we’re bird dogging it and he said what because that wasn’t his
and he said what because that wasn’t his
and he said what because that wasn’t his language either but we did get the house
language either but we did get the house
language either but we did get the house he said the attorney said he applied
he said the attorney said he applied
he said the attorney said he applied enough pressure so they should be
enough pressure so they should be
enough pressure so they should be crumbling any day now so they kind of
crumbling any day now so they kind of
crumbling any day now so they kind of crushed and criminals sometimes in that
crushed and criminals sometimes in that
crushed and criminals sometimes in that land so if you just remember that
land so if you just remember that
land so if you just remember that there’s social legal oil factual social
there’s social legal oil factual social
there’s social legal oil factual social driven helpful factual these are the
driven helpful factual these are the
driven helpful factual these are the people that you can actually be aware of
people that you can actually be aware of
people that you can actually be aware of so that you can speak their language
so that you can speak their language
so that you can speak their language have you ever walked by people and you
have you ever walked by people and you
have you ever walked by people and you heard them speaking a language maybe
heard them speaking a language maybe
heard them speaking a language maybe Spanish and you knew they were speaking
Spanish and you knew they were speaking
Spanish and you knew they were speaking Spanish because you were familiar well I
Spanish because you were familiar well I
Spanish because you were familiar well I walk by people and I hear them speaking
walk by people and I hear them speaking
walk by people and I hear them speaking factual you know you’re right about that
factual you know you’re right about that
factual you know you’re right about that well it’s not exactly right but it’s
well it’s not exactly right but it’s
well it’s not exactly right but it’s very close these are factual people
very close these are factual people
very close these are factual people having a conversation so there is a
having a conversation so there is a
having a conversation so there is a language for the land and when you go to
language for the land and when you go to
language for the land and when you go to different lands you’ll see that there’s
different lands you’ll see that there’s
different lands you’ll see that there’s a lot of languages out there when I went
a lot of languages out there when I went
a lot of languages out there when I went to Greece I didn’t know how to speak any
to Greece I didn’t know how to speak any
to Greece I didn’t know how to speak any Greek it was totally Greek to me and so
Greek it was totally Greek to me and so
Greek it was totally Greek to me and so it I don’t know any worth in Greece and
it I don’t know any worth in Greece and
it I don’t know any worth in Greece and so I said to someone how do I say
so I said to someone how do I say
so I said to someone how do I say something because when I buy something
something because when I buy something
something because when I buy something at the market I just give them money and
at the market I just give them money and
at the market I just give them money and they give me the merchandise and they
they give me the merchandise and they
they give me the merchandise and they said oh say Afghani stone so then I
said oh say Afghani stone so then I
said oh say Afghani stone so then I bought something and I said f God East
bought something and I said f God East
bought something and I said f God East oh do you think that changed the
oh do you think that changed the
oh do you think that changed the communication
communication
communication I built a bridge and it made a
I built a bridge and it made a
I built a bridge and it made a connection and I heard the merchant say
connection and I heard the merchant say
connection and I heard the merchant say Bracco lo he was so nice and so friendly
Bracco lo he was so nice and so friendly
Bracco lo he was so nice and so friendly when I knew one word so even if you
when I knew one word so even if you
when I knew one word so even if you leave here and you only know one word of
leave here and you only know one word of
leave here and you only know one word of a different type maybe instead of saying
a different type maybe instead of saying
a different type maybe instead of saying amazing you say you know you’re right
amazing you say you know you’re right
amazing you say you know you’re right about that or you’ve been so helpful or
about that or you’ve been so helpful or
about that or you’ve been so helpful or let’s get it done
let’s get it done
let’s get it done you can say the different words of the
you can say the different words of the
you can say the different words of the language of the different types and this
language of the different types and this
language of the different types and this will help you to defuse a tense
will help you to defuse a tense
will help you to defuse a tense situation but it will also help you
situation but it will also help you
situation but it will also help you speak the language of the land and that
speak the language of the land and that
speak the language of the land and that will build the connection so that you
will build the connection so that you
will build the connection so that you can have potentially difficult
can have potentially difficult
can have potentially difficult conversations with ease and you need to
conversations with ease and you need to
conversations with ease and you need to be always flexible and adaptable AFA all
be always flexible and adaptable AFA all
be always flexible and adaptable AFA all the way ride that wave avoid the cave
the way ride that wave avoid the cave
the way ride that wave avoid the cave [Music]
[Music]
[Music] and we’ll finish with the four core
and we’ll finish with the four core
and we’ll finish with the four core human emotions because you have to have
human emotions because you have to have
human emotions because you have to have the right attitude when communicating so
the right attitude when communicating so
the right attitude when communicating so there’s four core human emotions mad
there’s four core human emotions mad
there’s four core human emotions mad glad sad
glad sad
glad sad and scared I call them houses so there’s
and scared I call them houses so there’s
and scared I call them houses so there’s a house of mad the house of glad the
a house of mad the house of glad the
a house of mad the house of glad the house has sat in the house is scared the
house has sat in the house is scared the
house has sat in the house is scared the question to ask yourself is which house
question to ask yourself is which house
question to ask yourself is which house do you live in most and is it time to
do you live in most and is it time to
do you live in most and is it time to move I found myself living in the scared
move I found myself living in the scared
move I found myself living in the scared house I would wake up with anxiety has
house I would wake up with anxiety has
house I would wake up with anxiety has that ever happened to you well I was
that ever happened to you well I was
that ever happened to you well I was spending too much money on shoes and
spending too much money on shoes and
spending too much money on shoes and things and it started to get a little
things and it started to get a little
things and it started to get a little bit out of hand have you ever had a out
bit out of hand have you ever had a out
bit out of hand have you ever had a out of money experience so in order to live
of money experience so in order to live
of money experience so in order to live in the house that glad you have to pay
in the house that glad you have to pay
in the house that glad you have to pay your rent every day Brent stands for
your rent every day Brent stands for
your rent every day Brent stands for rest exercise nutrition and thoughts pay
rest exercise nutrition and thoughts pay
rest exercise nutrition and thoughts pay your rent every day live in the house of
your rent every day live in the house of
your rent every day live in the house of glad rest exercise nutrition and
glad rest exercise nutrition and
glad rest exercise nutrition and thoughts so pop quiz pay your rent every
thoughts so pop quiz pay your rent every
thoughts so pop quiz pay your rent every day what is rent stand for are is rest
day what is rent stand for are is rest
day what is rent stand for are is rest II exercise and nutrition T thoughts and
II exercise and nutrition T thoughts and
II exercise and nutrition T thoughts and then you have to take action by taking
then you have to take action by taking
then you have to take action by taking action because it will never be
action because it will never be
action because it will never be yesterday
yesterday
yesterday it will never be yesterday my son when
it will never be yesterday my son when
it will never be yesterday my son when he was 5 he said these profound words he
he was 5 he said these profound words he
he was 5 he said these profound words he was grounded for not listening who here
was grounded for not listening who here
was grounded for not listening who here knows a five-year-old who doesn’t listen
knows a five-year-old who doesn’t listen
knows a five-year-old who doesn’t listen they don’t they don’t listen there’s so
they don’t they don’t listen there’s so
they don’t they don’t listen there’s so many through animated and so I said
many through animated and so I said
many through animated and so I said Wilson you’re grounded you cannot bring
Wilson you’re grounded you cannot bring
Wilson you’re grounded you cannot bring scooby-doo to show-and-tell you have to
scooby-doo to show-and-tell you have to
scooby-doo to show-and-tell you have to bring the frog that little rubber frog
bring the frog that little rubber frog
bring the frog that little rubber frog he was so mad he comes home from
he was so mad he comes home from
he was so mad he comes home from show-and-tell the next day and I said
show-and-tell the next day and I said
show-and-tell the next day and I said Wilson how did it go he said it went
Wilson how did it go he said it went
Wilson how did it go he said it went fine and I don’t want to talk about it I
fine and I don’t want to talk about it I
fine and I don’t want to talk about it I said well if you had listened to me
said well if you had listened to me
said well if you had listened to me yesterday he clenched his fists with
yesterday he clenched his fists with
yesterday he clenched his fists with rage and he screamed mom it will never
rage and he screamed mom it will never
rage and he screamed mom it will never be yesterday so why do you keep talking
be yesterday so why do you keep talking
be yesterday so why do you keep talking about it I said that’s genius I wrote it
about it I said that’s genius I wrote it
about it I said that’s genius I wrote it down it’ll never be yesterday I said
down it’ll never be yesterday I said
down it’ll never be yesterday I said those words to a client of mine I said
those words to a client of mine I said
those words to a client of mine I said what do you think of these words my
what do you think of these words my
what do you think of these words my five-year-old said she said oh those are
five-year-old said she said oh those are
five-year-old said she said oh those are good words they would have saved me ten
good words they would have saved me ten
good words they would have saved me ten years of therapy
years of therapy
years of therapy so here’s the author of the quote Wilson
so here’s the author of the quote Wilson
so here’s the author of the quote Wilson Kent McInerney age five let’s have a
Kent McInerney age five let’s have a
Kent McInerney age five let’s have a collective aww he’s so cute so it will
collective aww he’s so cute so it will
collective aww he’s so cute so it will never be yesterday so let’s call today
never be yesterday so let’s call today
never be yesterday so let’s call today the clean slate is that a deal say deal
the clean slate is that a deal say deal
the clean slate is that a deal say deal deal we’ve got a lot of terrific
deal we’ve got a lot of terrific
deal we’ve got a lot of terrific speakers and you’ve got some great
speakers and you’ve got some great
speakers and you’ve got some great information so that you can leave here
information so that you can leave here
information so that you can leave here and start fresh start new whatever you’d
and start fresh start new whatever you’d
and start fresh start new whatever you’d like to start as long as you’re
like to start as long as you’re
like to start as long as you’re deliberate and you think of what’s one
deliberate and you think of what’s one
deliberate and you think of what’s one thing so what’s one thing that you can
thing so what’s one thing that you can
thing so what’s one thing that you can do to further your success based on this
do to further your success based on this
do to further your success based on this program what’s one thing can you use the
program what’s one thing can you use the
program what’s one thing can you use the velvet hammer where it’s like noticed
velvet hammer where it’s like noticed
velvet hammer where it’s like noticed and wondering and likelihood and when or
and wondering and likelihood and when or
and wondering and likelihood and when or really to show empathy and extend a
really to show empathy and extend a
really to show empathy and extend a conversation can you also be aware of
conversation can you also be aware of
conversation can you also be aware of the different lands that people speak
the different lands that people speak
the different lands that people speak from whether it’s the land of social
from whether it’s the land of social
from whether it’s the land of social land of factual land of helpful or land
land of factual land of helpful or land
land of factual land of helpful or land of driven and speak their language and
of driven and speak their language and
of driven and speak their language and you’ll have a much better relationship
you’ll have a much better relationship
you’ll have a much better relationship or maybe it’s just knowing the four core
or maybe it’s just knowing the four core
or maybe it’s just knowing the four core human emotions
human emotions
human emotions what were they mad glad sad and scared
what were they mad glad sad and scared
what were they mad glad sad and scared to live in the house of glad I invite
to live in the house of glad I invite
to live in the house of glad I invite you to live in the house of glad then
you to live in the house of glad then
you to live in the house of glad then you have to pay a rent every day rest
you have to pay a rent every day rest
you have to pay a rent every day rest exercise nutrition and thought it will
exercise nutrition and thought it will
exercise nutrition and thought it will never be yesterday what’s the one thing
never be yesterday what’s the one thing
never be yesterday what’s the one thing you’re gonna do to enjoy the journey so
you’re gonna do to enjoy the journey so
you’re gonna do to enjoy the journey so that you can hang with the Mayans and
that you can hang with the Mayans and
that you can hang with the Mayans and communicate more clearly and effectively
communicate more clearly and effectively
communicate more clearly and effectively and handle any kind of conversation that
and handle any kind of conversation that
and handle any kind of conversation that you face and success will be yours as
you face and success will be yours as
you face and success will be yours as long as you are flexible and adaptable
long as you are flexible and adaptable
long as you are flexible and adaptable like Bob thank you
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