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Artificial Intelligence and the Future of Business | Hans-Christian Boos | TEDxWHU


the interesting part about AI is not AI

it’s that we are currently in a phase

where business people and I guess this

is the right place to save things like

that are kind of outmaneuvered by tech

people and this is why I want to give

you a little glimpse in what is

happening in technology like a business

person normally has a goal and a tech

person has a problem that does not mean

we’re all depressed it just means that

we’re look at things with a distance and

the result of that stuff is that a

business person normally executes a plan

as we’re a tech guy writes a program

executing a plan is very flexible right

you say you have a plan and then the

executes but it keeps changing all the

time

a program does not change so much but it

can be executed millions and millions of

times and the interesting thing about AI

is it introduces flexibility into this

kind of solution and that’s what makes

it very powerful very powerful in terms

of economy we do have two different

types of economy we have the new economy

in the old economy unfortunately they

are set to clash extremely because the

modern platform companies make all their

money with 20 percent of the revenue

then some analyst tells them to have

some profit and margin and the rest is

left over normally more than 50 percent

which means that a platform company has

the freedom to try stuff no problem

if Alibaba for example chooses to try

and build a cancer drug and wastes a

billion dollars and then says it doesn’t

work what is going to happen to Alibaba

stock price nothing people are going to

congratulate mr. ma that he tried if on

the other hand Pfizer tries the same

thing which is the company where we know

that there is very little room from

nuvaring spends a billion dollar on a

cancer drug even though they’re the

bigger experts in cancer drugs then

Alibaba would be the drug does not work

the CEO has to step in front of the

crowd and say like huh we have to cancel

this billion dollar program there is a

vacancy on the CEO seat the next morning

and the stock price has collapsed by 30%

the problem ladies and gentlemen is that

this means the established companies

that have all these knowledge can’t even

try to build a good cancer drug because

they have to make very small steps the

next part and we call this disruption

the next is disintermediation right in

the old style of economy we have kind of

this model here on this side where a lot

of people who produce goods and services

are competing on multiple channels to

screw you the consumer they have to make

money with one single transaction which

means they will do anything so you buy

on the other hand if between you and the

person who produces something there is

not a lot of marketing channels but

there is a digital assistant who knows

you quite well and who only needs to

make money in your lifetime on you

you’re gonna get way better decisions it

is not that these new models are anti

consumer or whatever as a consumer

you’re getting the better results from a

disintermediated economy these two

models mean that a the old companies

don’t even see the new companies coming

until they replace them and B if you

want to take this to the extreme there

are currently eight companies in the

world that can produce a digital

assistant the world has eight customers

to the rest of the industry so if you

want to survive in that kind of a world

if you just want to survive as a company

you need to do three things you need to

hmm have a strong brand so people asked

for you you need to do innovation so you

do things that others don’t do and you

probably also need to offer services

because in the end people like to have a

person-to-person interaction if that’s

not happening at the point of sales it

is services my prediction to you the

services part that we have worked the

last 50 70 years to

rid off replaced the bank teller with

the ATM replaced the post guy with the

postbox and so on right so all that

stuff is coming back for survival but if

you want to compete if you actually want

to thrive there’s only one way to do

that we just change your business models

so all you guys studying here have a

great fail because you get to write the

new economics of exponential models and

can you create a market from this or is

it in dangerous all I kept all lalala

what a lot of people fear I think this

will end up in a fantastic market but we

have to get people on board with this

and this is why a AI is important

artificial intelligence and business go

together because in order to do any of

this you need money and people and here

comes AI what is happening in artificial

intense intelligence right now means

that any process can and will be run by

an AI today we can do this with today’s

technology there are three types of AI

there’s the one that you read about in

the paper which is the robot that tails

you I love you and actually means it and

knows what it’s saying sorry I just have

to tell you that’s not real

no one can build this none of us knows

even how to do that on the other hand

you have these narrow eyes where people

just download one algorithm off the

internet feed it with a lot of data

that’s the programmers answer to

McKinsey because what does that do it

creates efficiency it looks into a

single topic and creates a lot of

efficiency for my favorite narrow AI is

a program that has learned how to grow

tomatoes in a greenhouse you connect the

lights you connect the fertilizer you

connect the water proof 20% more

tomatoes unfortunately it’s an English

company that has this they’d find out

the tomatoes in England don’t taste so

great they try to grow beans obviously

this narrow AI kills all the beans

because some things don’t turn red

efficiency nothing we have to be afraid

of right because our companies have been

doing this all the time we are this is

what we do every day only.this these

technologies in AI mainly machine

learning allows us to do it with many

more free variables

the center of this is generally I things

that can learn from experience and then

execute this experience to take

completely individual solutions so in

order to get this we have to separate

the height from the science the reason

why I do talks at all is you know I’m

this nerd

I like basements and screens like not

like lights and stuff but it needs to be

separated right so we kind of separated

three things that AI is not number one

computers don’t understand anything so

if someone tells you my machine

understands blah blah blah you are

listening to the marketing record what

computers can do is they can compare

understanding structures that are

already created with an incoming data

stream and the great things that

computers can do is they can do this

24/7 without ever going tired but they

don’t understand a thing of the data

that you’re presenting them number two

to say that a human brain is the model

for a computer or a computer is model

after the human brain ladies and

gentleman is roughly like saying an

amoeba is modeled after the human body

which it clearly is not just and they

are similar yes because they both have

cells only the one is one so and the

other is a few billion so um a large

neural network today has about a million

a million-two

nodes and it needs half a nuclear power

plant to run a human brain has 86

billion nodes and that’s after it killed

off around 30 billion in puberty this

really happens read it and it only runs

on 20 watts like I don’t get this but

you are all fit so you get this right so

um and in the brain there’s also a

chemical system so if you’re having the

party later and and drinking too much

alpha you’ll know you’re only doing

brain research and people also suspect

there is a quantum mechanical system

seriously the computers that we built

today are about as far away from a brain

as an amoeba and even if we can build

one with 86 billion nodes it still

doesn’t have the chemical or quantum

mechanical system

third is people believe that AI equals

machine learning machine learning is one

algorithmic family and then most people

think that AI is actually not just

machine learning it’s deep learning so

only one type of algorithm imagine you

can only imagine one thing with your

brain this is what we call mail write

mail or do you think one thing so there

are lots of other people in the world

who can imagine many more things machine

learning is not the single thing than AI

there are many more algorithms like

machine reasoning like genetic

algorithms and the love of stuff it’s

very important to understand yet they

they can run any process if you want to

build an AI there’s four things you need

you need algorithm is not just one this

is like many you need data you need

talent and you need compute power

compute power is available you just get

this from the cloud algorithms are

available you can download them from the

internet data that’s a difficult topic

we just need to talk about and talent is

why you’re here

so data data is very important because

people think that data has value like

data is the oil which no data is used to

describe the world because a machine

arrives in the world and it’s empty it’s

not like your baby who already has an

opinion and so on and so forth it comes

completely empty so you have to give it

something that it understands what you

want it to do and don’t have to explain

like everything that’s data data has

nothing to do with the oil of the 21st

century if data is the oil of the 21st

century we are the Indians who know only

setting fire to the oil on High Holidays

no cars no plastic data is there to

describe the world to a machine and you

can collect data in two ways to do that

you can do it inside out you basically

sit inside the economy you look at the

data that is being produced and thus you

try to interpret the world because if

you know how to make toasters and who

buys toasters and if you know how to

make bread and who buys bread you kind

of probably will understand sooner or

later that people

use bread put it in a toaster and then

eat it because somehow it doesn’t come

back right you can also learn this if

you sit on the consumers shoulder like

Google and Facebook do and they tell you

that they toasted their bread and they

eating it and where they bought it and

all this kind of stuff it’s all there

just to describe the world this is

important and before you get crazy in

Europe here is data and AI and data

protection are not contradicting this

really doesn’t matter because there is

so much data around there you don’t have

to like steal it from everybody if

there’s no contradiction there I just

need to put this in because there are so

many people say no but we can’t do AI

hear because bla bla bla not true it’s

more question of thinking if you want to

introduce AI into a company and if you

really say like I want these 80%

efficiency because I need to compete I

want to thrive in this new world you

need to find one important starting

point you need to want to do it if you

only want AI for marketing I have a very

good suggestion you take out your

telephone you take 20 pictures you have

used at least 10 different algorithms in

the AI field you can now write in your

marketing brochures you’re doing AI put

the phone back you’re done it’s very

cheap if you really want the efficiency

out of AI you will have to get your act

together and want to do it and you will

have to introduce it step by step like

an onion you use AI to automate

something that generates a little more

data than it needs to automate the next

thing and the next and the next and so

on and you do that part with the data so

that everything you automate next is

faster than the one you started with

because if everything takes 2 years and

you have a hundred processes you’re done

in two hundred years I don’t think the

company will exist that long and only

after you’re started this start thinking

about your new business model and how to

use data to analyze it and so on one of

the large CEO asked me just last year

said like mr. Bo’s if I give you all my

data will be telling me my new business

model and I said no if you give me all

your data I will run 80% of your company

and you have time to think about your

new business

and this is a very important message

because people are creative they can

create new business models they can even

motivate others to turn around machines

can only execute 80% of our processes or

all processes that don’t use human human

communication can and will be run by a

machine that is putting our economy

upside down AI is the way to do it and

it’s going to be great for us because as

humans we’re finally gonna get back to

something that we can do well which is

being creative and being nice to each

other we’re not so great in working like

machines this is why in highly developed

company countries we get depressed there

are two ways of learning you can learn

from observation this is when you start

with the machine learning part where you

look and experiment or you can learn

because someone who already knows

teaches you learning from observation is

typically what companies do that have a

lot of very broad data learning from

someone who already knows is what

established companies do because they

already know something I hope the

interesting part is the learning from

what you already know has a 95 percent

energy advantage it needs 95 percent

less energy so the next time you hear

someone telling you oh I’m so sad all

these Valley companies are gonna run

over me that means it like you just

start using your advantage yours you are

like you’re supposed to die if you’re

not using a 95 percent advantage this is

very important so if we really want to

fulfill the promise of artificial

intelligence in the economy is probably

the only thing that can save the

established economy it means making the

experience that is stored in all of us

in all our companies executable thank

you very much you

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