Tough Questions – How to deal with difficult questions at work

how to deal with difficult questions at
work so I got a great question front of
my youtube viewers love you guys Jackie
he wrote in to say if you don’t mind
maybe you can share on how do you deal
with difficult questions during work
will you get nervous when there’s a
question you’re unsure of the solutions
at that moment thank you sincerely from
the bottom of my heart Jackie jack is a
great question and everybody at some
point will get questions that they have
no idea what the answer to and you get
nervous of course you get nervous I
don’t know I don’t know anybody who
doesn’t get nervous when they’re put on
the spot and asked a question they don’t
know the answer to and that’s okay it’s
okay to be nervous I think what really
makes a difference is how you approach
your answer I honestly think that the
best answer is to be honest and if you
don’t know the answer to it you say I
honestly don’t know the answer to that
question but I’m going to find out as
soon as I can and get back to you I
would respect that person way more than
the person who tries to flub an answer
and stutter and you know you they don’t
you know that they don’t know the answer
and they’re just floundering around
trying to hope that the next minute
passes without them getting into more
trouble right we have pretty high BS
meters people can tell when you don’t
know what you’re talking about and
you’re trying to fake your way through
something right and so if somebody does
that to me I lose so much respect for
that person I’d rather you come to me
and say I honestly don’t know what the
answer is but I’m going to find out as
soon as I can and get back to you I
respect that person then the trick is
after that to deliver right you got to
go and find the solution as quickly as
possible you’re hustling you’re
researching you’re finding out how to
answer that question and you get back to
the person as soon as you can I would
think about how can I over-deliver like
crazy on this so it’s not just getting
back quickly it’s giving them exactly
what they want and ideally a little bit
more so think about what else they want
other problems that might come up
afterwards and giving a little bit more
information to show that you’ve really
gone out and done your homework I would
then just follow it up with
showing that you care right showing that
you want to make this right showing that
this is important to you right so i
would even end with something like you
know i really want to make sure that
that we’ve answered all the problems
we’ve solved this completely I’m
available anytime here’s my cell phone
number call me if it’s midnight tonight
and you have a question call me because
I want to make sure that we get this
thing done and that you’re really happy
right and they may not call you at
midnight and that’s okay but it shows
that you care and you’re gonna have
people then come in and say you know
what I want Jackie on my team I want to
work with Jackie right you’re going to
get promoted you’re going to get more
opportunities and you’re building
relationships that will serve you for
the rest of your life so that’s what I
would do believe for those of you
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let me know you think I love hearing
from you guys ask your question like a
video response thank you so much I’ll
see you soon