who remembers fonzie if you are a
otherwise young as me you
remember phones then fonzie always has
had a big problem he did not know
apologize I could not admit to
to be wrong and personally
at work when I have to apologize me
I always feel very a couple of francesco
people to whom I sincerely wish
apologize but I would like to do it the way it is
just because the problem I often do not know
if it happens to you and if you can not ask
sorry well, you risk doubling the
give by a thief and make angry for
a wrong that you did that maybe
do not want to or have done it and on the other
side get even more angry with you
because he apologized in a way that
he does not even seem to want to ask
sorry, even if he sincerely wanted it
so I said I’m just looking for a ride
scientific way to apologize
first of all found a blog a lot
funny called deaf watch is
in practice they make an excuse analysis
public of characters or politicians
when they apologize they did it in the
right way I did not in the way
mistaken
let us remember the concept here is not to do
pretend to apologize and apologize
for real and do it though in the way
best possible
then there are a lot of texts but the
research that I liked the most
research then usually take it cum
grain salis of this doctor pol
of eastern kentucky university there
they are six fundamental elements that must
include when you apologize item
number one and excuse me ansur I’m sorry
sorry for the shape we find the us though
start by saying it helps and we think about it
c.ulo often goes directly to the problem
it’s fight and born like this is the second
element is to include an explanation
that is not an excuse is like
say hero that I personally do
always look sorry I know that bad that
I called you paperon just looks like
a duck here is that stuff not there
it works
they guarantee you try it does not work
but the number three fundamental and
the assumption of responsibility
we think a politician when he apologizes
the problem for which we believe him
in most cases you do not
never takes the responsibility says it but
the boys my fault I’m around but it is
always one download and then not the
he believes mistakes have been made but
those who have mistakes will tell us
take responsibility for something else
there is another interesting study that in
practice shows that if you hire yourself
responsibility also of facts that
clearly they have nothing to do with it
the level of trust of people in the
your comparisons increase for example that
they were a guy in one
rainy day asked the
cell phone of strangers to make one
phone call
if this started saying sorry for that
it rains today gives me the cell phone said
maybe the cutest way on 47 per
one hundred people
he gave him the cell phone without apologizing
instead only 9 percent take over
fundamental responsibility number 4 e
include a declaration let’s call it
of sincere repentance on what is
success number 5 the offer to repair
the wrong that I would have wronged a
his collaborator watch is sorry
my fault, I explain you my responsibility
because I wanted to set up differently
the company did not see that it did not work
what I will do to repair this
situation and move now to role e
put you here in this position and arts
50 million this year are screaming demonstrates
but I’m sure it would be a lot
appreciated and last element according to the
doctor pauline and include one
request for forgiveness then forgiveness
clearly if your collaborator a
employee with war echoes sorry for
so let’s put it this way is a request
to be aligned on the fact that
problem has been solved and we can
continue to work together without
grudge three important reflections on
this first line is that
the assumption of responsibility seems
be the element that matters most
maybe we can not include everyone
six points but we do not apologize but
take responsibility seems to be that
effectively has a good effect
the second consideration is that
clearly 1t excuse me more if you have
done something for carelessness
ignorance rather than if you did it
in bad faith and the third consideration
that does not count only what one
he says no because otherwise and why
n scales and the perfect excuse does not matter
as you say it but if one is sincerely
sorry I imagine that he will say col
heart in hand at work none of us
It’s perfect and knowing how to apologize ago
part of these tools of the
communication for which I hope this
ladders na can come back useful I the
I will try to let you know i
results and if this video gone
too long I sincerely ask myself
otherwise young as me you
remember phones then fonzie always has
had a big problem he did not know
apologize I could not admit to
to be wrong and personally
at work when I have to apologize me
I always feel very a couple of francesco
people to whom I sincerely wish
apologize but I would like to do it the way it is
just because the problem I often do not know
if it happens to you and if you can not ask
sorry well, you risk doubling the
give by a thief and make angry for
a wrong that you did that maybe
do not want to or have done it and on the other
side get even more angry with you
because he apologized in a way that
he does not even seem to want to ask
sorry, even if he sincerely wanted it
so I said I’m just looking for a ride
scientific way to apologize
first of all found a blog a lot
funny called deaf watch is
in practice they make an excuse analysis
public of characters or politicians
when they apologize they did it in the
right way I did not in the way
mistaken
let us remember the concept here is not to do
pretend to apologize and apologize
for real and do it though in the way
best possible
then there are a lot of texts but the
research that I liked the most
research then usually take it cum
grain salis of this doctor pol
of eastern kentucky university there
they are six fundamental elements that must
include when you apologize item
number one and excuse me ansur I’m sorry
sorry for the shape we find the us though
start by saying it helps and we think about it
c.ulo often goes directly to the problem
it’s fight and born like this is the second
element is to include an explanation
that is not an excuse is like
say hero that I personally do
always look sorry I know that bad that
I called you paperon just looks like
a duck here is that stuff not there
it works
they guarantee you try it does not work
but the number three fundamental and
the assumption of responsibility
we think a politician when he apologizes
the problem for which we believe him
in most cases you do not
never takes the responsibility says it but
the boys my fault I’m around but it is
always one download and then not the
he believes mistakes have been made but
those who have mistakes will tell us
take responsibility for something else
there is another interesting study that in
practice shows that if you hire yourself
responsibility also of facts that
clearly they have nothing to do with it
the level of trust of people in the
your comparisons increase for example that
they were a guy in one
rainy day asked the
cell phone of strangers to make one
phone call
if this started saying sorry for that
it rains today gives me the cell phone said
maybe the cutest way on 47 per
one hundred people
he gave him the cell phone without apologizing
instead only 9 percent take over
fundamental responsibility number 4 e
include a declaration let’s call it
of sincere repentance on what is
success number 5 the offer to repair
the wrong that I would have wronged a
his collaborator watch is sorry
my fault, I explain you my responsibility
because I wanted to set up differently
the company did not see that it did not work
what I will do to repair this
situation and move now to role e
put you here in this position and arts
50 million this year are screaming demonstrates
but I’m sure it would be a lot
appreciated and last element according to the
doctor pauline and include one
request for forgiveness then forgiveness
clearly if your collaborator a
employee with war echoes sorry for
so let’s put it this way is a request
to be aligned on the fact that
problem has been solved and we can
continue to work together without
grudge three important reflections on
this first line is that
the assumption of responsibility seems
be the element that matters most
maybe we can not include everyone
six points but we do not apologize but
take responsibility seems to be that
effectively has a good effect
the second consideration is that
clearly 1t excuse me more if you have
done something for carelessness
ignorance rather than if you did it
in bad faith and the third consideration
that does not count only what one
he says no because otherwise and why
n scales and the perfect excuse does not matter
as you say it but if one is sincerely
sorry I imagine that he will say col
heart in hand at work none of us
It’s perfect and knowing how to apologize ago
part of these tools of the
communication for which I hope this
ladders na can come back useful I the
I will try to let you know i
results and if this video gone
too long I sincerely ask myself
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