so four months ago my grandmother passed
away when my mom received the call that
my grandmother had passed she was on the
way to the pharmacy to pick up my dad’s
prescription my mom was in line and she
was when she got the call she was just
stuck she was an absolute and utter
shock as you can imagine her body was
completely frozen and she didn’t know
what to do when it was her turn in line
to pick up the prescription the
pharmacist noticed my mom’s facial
expression and she asked my mom what was
wrong the only thing that my mom could
get out was my mom my mom my mom that’s
the only thing that my mom was even able
to say and the pharmacist had seen my
mom a couple of times coming in and
picking up prescriptions for my dad she
wasn’t really familiar with my mom but
knew her face and the pharmacist was
able to recognize that my mom was in a
state of despair she saw my mom’s facial
expression she read my mom’s body
language and without my mom even having
to articulate what had just happened the
pharmacist was able to recognize what
was going on so she came from behind the
counter and she put her arm around my
mom and started consoling her she was
telling my mom that everything was going
to be okay and that things were gonna
get better and she was just there for my
mom at this really vulnerable time when
my mom needed someone
the pharmacist was able to recognize for
my mom’s facial expression and her body
language that she was really in need of
a shoulder to cry on this is a excellent
example of emotional intelligence
emotional intelligence is our ability to
not only recognize and regulate our own
emotions but recognizing the emotions in
others emotional intelligence is a trait
that we all need and that is beneficial
to not only our everyday lives but
workplaces emotional intelligence can
help us in several different aspects and
some of the most successful leaders are
those who are high in emotional
intelligence but there is one huge
detriment to emotional intelligence and
that is artificial intelligence so I
know that you guys might be thinking
what is artificial intelligence has to
do with emotional intelligence
well artificial intelligence is computer
systems that were designed to make our
lives simpler so computer systems that
are able to perform both complex and
simple tasks for us so artificial
intelligence makes our lives simpler
makes workplaces more efficient and all
of us use artificial intelligence in our
daily lives whether we realize it or not
when you’re at the gym listening to a
song if you’re listening to a streaming
service like Pandora or Spotify
artificial intelligence knows what song
you like a lot of times before you even
hear the song how many times have you
been listening to your streaming service
and you hear a song that you’ve never
actually heard before
well that’s artificial intelligence
artificial intelligence knows what we
like
before we even like it as we see with
Amazon anytime you order something on
Amazon Amazon has a laundry list of
suggestions that it knows that you will
like so artificial intelligence is able
to recognize things sometimes before we
even realize it
a really interesting and scary example
of artificial intelligence happened over
a decade ago when a father in
Minneapolis actually realized that his
teenaged high school daughter had
received a series of coupons for
maternity items upon realizing this the
father stormed up to Target who was who
had sent the coupons to his daughter and
he demanded to speak with the manager to
understand why his teenage daughter had
received coupons for maternity items so
the manager himself didn’t understand
exactly why this individuals daughter
had received these coupons so he said he
was going to do an investigation and a
couple days later the manager decided to
call the father back to further
apologize when the manager called the
father back the father was rather
embarrassed because what he had found
out was that his daughter actually was
pregnant so artificial intelligence the
artificial intelligence system at Target
was so advanced that it was able to
recognize that this girl was pregnant
before her father even knew artificial
intelligence and these algorithms that
many of these stores use are so advanced
and helped our lives to run more easily
helped workplaces to be a lot more
efficient artificial intelligence is
able to tell us when someone has stolen
our card or are stolen our identity and
is using our card fraudulently
artificial and
elegance is able to even recognize your
likelihood to commit a crime based on
your purchases in your purchase history
so artificial intelligence is something
that’s here to stay and it’s expanding
and it’s going to continue to expand as
the decades go on but there is that dark
side to artificial intelligence so it’s
really important that we as people and
as a society realize and recognize how
to sort of buffer these effects of
artificial intelligence because of
course it’s here to stay so this is why
it’s really important for us to learn
what emotional intelligence is and
figure out how to increase our emotional
intelligence so just to remind you guys
emotional intelligence is our ability to
recognize and regulate our own emotions
as well as being able to recognize the
emotions in other people so can
emotional intelligence be learned unlike
general intelligence emotional
intelligence is something that anyone
can learn and anyone can increase so I’m
gonna talk about some ways that each of
us can become more emotionally
intelligent and increase our emotional
intelligence so that we can each become
better managers better leaders better
people and better members of society so
the first part of increasing our
emotional intelligence is being able to
regulate our emotions so when you
recognize that you are sad or you’re
upset or you’re angry you have to first
be self-aware and recognize what it is
that you’re feeling and then you have to
be able to somehow manage the feelings
and the emotions that you are
experiencing for me stress management
and managing my emotions is simple
because every morning I
we meditate so before I even pick up my
phone every single morning I try to sit
for 20 or 30 minutes and I just closed
my eyes and I meditate and what I find
that this does for me is it really helps
to keep me centered throughout the day
and on the days when I don’t get a
chance to do this morning meditation
maybe I’m rushing or I’m running out
I find that my day is a little bit off
and that things just don’t feel
completely together so recognizing what
it is that helps you to manage your
emotions and regulate your stress is a
critical piece of emotional intelligence
so finding outlets for your stress
whether that’s listening to music or
writing down how you feel it’s really
critical to have a way to manage your
stress and manage your emotions positive
thoughts and gratitude so this seems
like something that is simple but for
many of us it can actually be quite a
challenge there is an author named Chad
Helms letter who came out with the book
called what we say when we talk to
ourselves and in this book he discusses
many of the negative things that each of
us tell ourselves every single day these
negative things that we tell ourselves
often times contribute to our negative
emotions so it’s important to practice
positive self-talk and telling ourselves
that things will be okay and encouraging
ourselves when we find that we’re in a
bad mood so practicing gratitude and
practicing positive self-talk is a
really critical piece of emotional
intelligence it sounds like it’s an
oversimplification but it’s really
important to analyze some of the things
that we are telling ourselves
and if those things are negative
changing the narrative in order to tell
ourselves more encouraging things
empathy so empathy is a really crucial
piece of emotional intelligence empathy
is our ability to put ourselves in other
people’s shoes empathy can be difficult
especially in the times that we live in
now and things feel a little bit more
divisive empathy is such an important
trait to have each of us should be able
to empathize with what another person is
experiencing increasing our empathy
takes listening we have to be willing to
listen to other people’s stories and
other people’s experiences even if we
don’t agree with these experiences or
these stories ourselves it’s really
important to immerse ourselves in other
people’s cultures and this can be done
like I said by just listening to other
people if someone is expressing their
emotions and expressing something that
they are going through even if you don’t
quite understand what it is that they’re
experiencing just listening can help you
learn a lot and help you to empathize
more with what it is that they are
experiencing so empathy is a really
important trait to have if you want to
take time off of work for example
because you’re experiencing some sort of
negative emotion you want a manager or a
boss who is able to understand what it
is that you need and that you’re going
through and accommodate you for these
emotions that you’re experiencing so
empathy in every aspect of our lives is
crucial increasing our emotional
intelligence
is going to be a skill that is more and
more important as time goes on because
like I said artificial intelligence is
something that’s here to stay so as time
goes on our interactions with other
people are going to lessen and our
interactions with machines are going to
increase think of when you walk into a
grocery store there are more self
checkout lines than there are people to
actually check you out when you walk
into a bank oftentimes they steer you
toward the ATMs and conducting your
business with the Machine McDonald’s has
even introduced machines and a lot of
their restaurants in New York City so
you walk into a McDonald’s and you don’t
take your order you don’t give your
order to a person you give your order to
a screen so our interactions with
machines will actually increase and this
is going to have a negative effect on
how we recognize other people’s emotions
if you’re interacting with machines
machines don’t have feelings machines
don’t have emotions so making sure that
you are interacting with other people is
a critical piece of emotional
intelligence so you may have a job where
you work from home or you work on your
computer and you don’t have to interact
with people but it’s important to try to
join some sort of group maybe if you go
on to meetup calm and you interact with
other people and social interactions is
something that’s really difficult for
people especially who are introverted
because when you’re introverted you may
not be as excited to interact with
people but something as simple as giving
someone a compliment is a great way to
have an interaction and social
interaction so making sure that you are
positioning yourself to be networking
and interacting with other people is
really important because the more people
that you are interacting with the better
able you will be to recognize
other people’s emotions an emotional
expression emotional expression is
something that each of us need to do we
know that when we don’t express our
emotions and don’t have an outlet to
express our emotions we keep them
bottled up and what ends up happening as
you guys know is that at some point
they’ll end up exploding and we’ll end
up having an outburst on someone and
this can have negative effects on our
psyche so it’s really important to make
sure that you have an outlet for your
emotions and that you recognize when
you’re feeling negative emotions and a
large part of this is being self aware
so when you feel that you’re starting to
get angry or when you feel that you’re
sad or that you’re upset recognizing
what it is that you feel and this goes
back to the stress management so however
it is that you manage your stress and
manage your emotions is the next piece
so recognizing what it is that you’re
feeling and then finding a way to manage
these emotions and expressing them is a
really important part of emotional
intelligence
so as artificial intelligence expands
and increases our need for emotional
intelligence will also increase so we
have to find ways to interact with other
people in order to increase our
emotional intelligence and make the
world a more pleasant and happy place
you
away when my mom received the call that
my grandmother had passed she was on the
way to the pharmacy to pick up my dad’s
prescription my mom was in line and she
was when she got the call she was just
stuck she was an absolute and utter
shock as you can imagine her body was
completely frozen and she didn’t know
what to do when it was her turn in line
to pick up the prescription the
pharmacist noticed my mom’s facial
expression and she asked my mom what was
wrong the only thing that my mom could
get out was my mom my mom my mom that’s
the only thing that my mom was even able
to say and the pharmacist had seen my
mom a couple of times coming in and
picking up prescriptions for my dad she
wasn’t really familiar with my mom but
knew her face and the pharmacist was
able to recognize that my mom was in a
state of despair she saw my mom’s facial
expression she read my mom’s body
language and without my mom even having
to articulate what had just happened the
pharmacist was able to recognize what
was going on so she came from behind the
counter and she put her arm around my
mom and started consoling her she was
telling my mom that everything was going
to be okay and that things were gonna
get better and she was just there for my
mom at this really vulnerable time when
my mom needed someone
the pharmacist was able to recognize for
my mom’s facial expression and her body
language that she was really in need of
a shoulder to cry on this is a excellent
example of emotional intelligence
emotional intelligence is our ability to
not only recognize and regulate our own
emotions but recognizing the emotions in
others emotional intelligence is a trait
that we all need and that is beneficial
to not only our everyday lives but
workplaces emotional intelligence can
help us in several different aspects and
some of the most successful leaders are
those who are high in emotional
intelligence but there is one huge
detriment to emotional intelligence and
that is artificial intelligence so I
know that you guys might be thinking
what is artificial intelligence has to
do with emotional intelligence
well artificial intelligence is computer
systems that were designed to make our
lives simpler so computer systems that
are able to perform both complex and
simple tasks for us so artificial
intelligence makes our lives simpler
makes workplaces more efficient and all
of us use artificial intelligence in our
daily lives whether we realize it or not
when you’re at the gym listening to a
song if you’re listening to a streaming
service like Pandora or Spotify
artificial intelligence knows what song
you like a lot of times before you even
hear the song how many times have you
been listening to your streaming service
and you hear a song that you’ve never
actually heard before
well that’s artificial intelligence
artificial intelligence knows what we
like
before we even like it as we see with
Amazon anytime you order something on
Amazon Amazon has a laundry list of
suggestions that it knows that you will
like so artificial intelligence is able
to recognize things sometimes before we
even realize it
a really interesting and scary example
of artificial intelligence happened over
a decade ago when a father in
Minneapolis actually realized that his
teenaged high school daughter had
received a series of coupons for
maternity items upon realizing this the
father stormed up to Target who was who
had sent the coupons to his daughter and
he demanded to speak with the manager to
understand why his teenage daughter had
received coupons for maternity items so
the manager himself didn’t understand
exactly why this individuals daughter
had received these coupons so he said he
was going to do an investigation and a
couple days later the manager decided to
call the father back to further
apologize when the manager called the
father back the father was rather
embarrassed because what he had found
out was that his daughter actually was
pregnant so artificial intelligence the
artificial intelligence system at Target
was so advanced that it was able to
recognize that this girl was pregnant
before her father even knew artificial
intelligence and these algorithms that
many of these stores use are so advanced
and helped our lives to run more easily
helped workplaces to be a lot more
efficient artificial intelligence is
able to tell us when someone has stolen
our card or are stolen our identity and
is using our card fraudulently
artificial and
elegance is able to even recognize your
likelihood to commit a crime based on
your purchases in your purchase history
so artificial intelligence is something
that’s here to stay and it’s expanding
and it’s going to continue to expand as
the decades go on but there is that dark
side to artificial intelligence so it’s
really important that we as people and
as a society realize and recognize how
to sort of buffer these effects of
artificial intelligence because of
course it’s here to stay so this is why
it’s really important for us to learn
what emotional intelligence is and
figure out how to increase our emotional
intelligence so just to remind you guys
emotional intelligence is our ability to
recognize and regulate our own emotions
as well as being able to recognize the
emotions in other people so can
emotional intelligence be learned unlike
general intelligence emotional
intelligence is something that anyone
can learn and anyone can increase so I’m
gonna talk about some ways that each of
us can become more emotionally
intelligent and increase our emotional
intelligence so that we can each become
better managers better leaders better
people and better members of society so
the first part of increasing our
emotional intelligence is being able to
regulate our emotions so when you
recognize that you are sad or you’re
upset or you’re angry you have to first
be self-aware and recognize what it is
that you’re feeling and then you have to
be able to somehow manage the feelings
and the emotions that you are
experiencing for me stress management
and managing my emotions is simple
because every morning I
we meditate so before I even pick up my
phone every single morning I try to sit
for 20 or 30 minutes and I just closed
my eyes and I meditate and what I find
that this does for me is it really helps
to keep me centered throughout the day
and on the days when I don’t get a
chance to do this morning meditation
maybe I’m rushing or I’m running out
I find that my day is a little bit off
and that things just don’t feel
completely together so recognizing what
it is that helps you to manage your
emotions and regulate your stress is a
critical piece of emotional intelligence
so finding outlets for your stress
whether that’s listening to music or
writing down how you feel it’s really
critical to have a way to manage your
stress and manage your emotions positive
thoughts and gratitude so this seems
like something that is simple but for
many of us it can actually be quite a
challenge there is an author named Chad
Helms letter who came out with the book
called what we say when we talk to
ourselves and in this book he discusses
many of the negative things that each of
us tell ourselves every single day these
negative things that we tell ourselves
often times contribute to our negative
emotions so it’s important to practice
positive self-talk and telling ourselves
that things will be okay and encouraging
ourselves when we find that we’re in a
bad mood so practicing gratitude and
practicing positive self-talk is a
really critical piece of emotional
intelligence it sounds like it’s an
oversimplification but it’s really
important to analyze some of the things
that we are telling ourselves
and if those things are negative
changing the narrative in order to tell
ourselves more encouraging things
empathy so empathy is a really crucial
piece of emotional intelligence empathy
is our ability to put ourselves in other
people’s shoes empathy can be difficult
especially in the times that we live in
now and things feel a little bit more
divisive empathy is such an important
trait to have each of us should be able
to empathize with what another person is
experiencing increasing our empathy
takes listening we have to be willing to
listen to other people’s stories and
other people’s experiences even if we
don’t agree with these experiences or
these stories ourselves it’s really
important to immerse ourselves in other
people’s cultures and this can be done
like I said by just listening to other
people if someone is expressing their
emotions and expressing something that
they are going through even if you don’t
quite understand what it is that they’re
experiencing just listening can help you
learn a lot and help you to empathize
more with what it is that they are
experiencing so empathy is a really
important trait to have if you want to
take time off of work for example
because you’re experiencing some sort of
negative emotion you want a manager or a
boss who is able to understand what it
is that you need and that you’re going
through and accommodate you for these
emotions that you’re experiencing so
empathy in every aspect of our lives is
crucial increasing our emotional
intelligence
is going to be a skill that is more and
more important as time goes on because
like I said artificial intelligence is
something that’s here to stay so as time
goes on our interactions with other
people are going to lessen and our
interactions with machines are going to
increase think of when you walk into a
grocery store there are more self
checkout lines than there are people to
actually check you out when you walk
into a bank oftentimes they steer you
toward the ATMs and conducting your
business with the Machine McDonald’s has
even introduced machines and a lot of
their restaurants in New York City so
you walk into a McDonald’s and you don’t
take your order you don’t give your
order to a person you give your order to
a screen so our interactions with
machines will actually increase and this
is going to have a negative effect on
how we recognize other people’s emotions
if you’re interacting with machines
machines don’t have feelings machines
don’t have emotions so making sure that
you are interacting with other people is
a critical piece of emotional
intelligence so you may have a job where
you work from home or you work on your
computer and you don’t have to interact
with people but it’s important to try to
join some sort of group maybe if you go
on to meetup calm and you interact with
other people and social interactions is
something that’s really difficult for
people especially who are introverted
because when you’re introverted you may
not be as excited to interact with
people but something as simple as giving
someone a compliment is a great way to
have an interaction and social
interaction so making sure that you are
positioning yourself to be networking
and interacting with other people is
really important because the more people
that you are interacting with the better
able you will be to recognize
other people’s emotions an emotional
expression emotional expression is
something that each of us need to do we
know that when we don’t express our
emotions and don’t have an outlet to
express our emotions we keep them
bottled up and what ends up happening as
you guys know is that at some point
they’ll end up exploding and we’ll end
up having an outburst on someone and
this can have negative effects on our
psyche so it’s really important to make
sure that you have an outlet for your
emotions and that you recognize when
you’re feeling negative emotions and a
large part of this is being self aware
so when you feel that you’re starting to
get angry or when you feel that you’re
sad or that you’re upset recognizing
what it is that you feel and this goes
back to the stress management so however
it is that you manage your stress and
manage your emotions is the next piece
so recognizing what it is that you’re
feeling and then finding a way to manage
these emotions and expressing them is a
really important part of emotional
intelligence
so as artificial intelligence expands
and increases our need for emotional
intelligence will also increase so we
have to find ways to interact with other
people in order to increase our
emotional intelligence and make the
world a more pleasant and happy place
you
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