[Music]
it had been a surge in the smartphone
market but Samsung’s progress literally
went up in smoke in September 2016
welcome to watchmojo.com will we break
down news stories that might be on your
radar in this installment we’re counting
down 5 crucial facts you should know
about the samsung galaxy note 7 recall
they are going to be replacing all of
their galaxy note 7 product number 5 why
is the galaxy note 7 significant the
Galaxy Note series has been one of
Samsung’s flagship models in the
smartphone market
ever since the South Korean company
launched the first edition in 2011 the
galaxy note 7 follows on from the galaxy
note 5 one of 2016 most popular Android
devices and offers users the latest
smartphone technology including a 5.7
inch Super AMOLED curved display
Samsung’s signature S Pen Stylus and
iris recognition tech as well as a
fingerprint reader the phone was
unveiled on August 2nd 2016 and
officially released on August 19th
around a month before Apple released the
iPhone 7 consumers and critics had
expected a fresh installment in the
smartphone sales war between the two
companies and the note 7 seemed to get
off to a good start
pre-order records were smashed in South
Korea and there were worldwide reports
of higher than expected sales figures
meaning some countries were even forced
to delay release of the product in order
to meet demand number 4 what’s the
problem with the phones the early
success quickly turned sour when
multiple reports were received of Galaxy
Note sevens overheating and sometimes
exploding users took to social media to
post photos of damaged devices showing
burnt charred and melted phones concerns
for user safety prompted Samsung to
initially halt sales and eventually
issue a worldwide recall in early
September with president of the
company’s mobile business ko dongjun
citing a battery cell problem as the
issue more specifically Samsung cites a
defect in the four volt lithium battery
Samsung SDI companies supplied the
majority of note 7 batteries but the
affiliate company is widely expected to
lose its chief supplier status
accordingly after initial confusion
regarding which phones were affected
samsung warned
all note 7 users to stop using your
device power it down and immediately
exchange it in a statement updated on
September 15th the company gave
customers three options you could
exchange your faulty device for a new
approved note 7 accepting a short delay
for processing exchange the note 7 for a
Galaxy s7 or s7 edge and receive a
refund for the price difference or
contact their point of purchase and
obtain a full refund number 3 how will
this affect the smartphone market days
after Samsung issued a full product
recall Apple officially released their
iPhone 7 until the reports of note
sevens bursting into flames Samsung had
looked to mount a serious challenge
against its long-standing rival
especially as Apple had received
criticism of its own in the run-up to
the iPhone launch supposed design flaws
with the iPhone 7 and a hurried security
update for the iOS 9.3 point 5 were soon
dropped by the press in favour of
Samsung safety issues while initial
clamor online over the removal of the
iPhone headphone jack also cooled Apple
who had experienced problems of their
own with her last major smartphone
launch and bendgate in 2014 and 15 are
sure to benefit from their chief
competitors troubles as analysts expect
trust in Samsung to waver at least
temporarily
number two what effects will the recall
have on customers and the company while
Samsung assured customers that recall
procedures would be carried out as
quickly as possible the u.s. exchange
program promised a replacement note 7 no
later than September 21st 2016 the
inconvenience was clear and many felt
that the $25 gift card given his
compensation was not enough prior to
September 16th the Samsung safety recall
was just a voluntary recall one after
which the US Federal Aviation Authority
called on passengers to avoid using
galaxy note 7 devices during a flight
and some public transport systems banned
use of the phone on their services but
as of that day the Consumer Product
Safety Commission issued a formal
government recall citing the immediate
risk posed by the devices and that they
should not be used the official recall
recommended that the note 7s be returned
immediately because according to Elliott
K of the CPSC quote this product
presents such a serious fire hazard
following this the
ay-ay-ay is expected to ban the use of
the device on commercial planes entirely
developments such as these have
unsurprisingly marred the Samsung brand
and were reflected by Falls of the stock
market during September 2016
between launch and recall over
one-million note seven devices were sold
across 10 countries and around 2.5
million potentially faulty phones are
believed to have been manufactured
according to the International Business
Times Samsung’s market value took a hit
of up to 22 billion dollars as a result
of the initial recall while the highest
prediction say problems with note 7
could cost up to 1 billion dollars
Samsung itself has declined to put a
monetary value on the recall but ko
dongjun
has referred to it as heart-aching lee
high costs number one what does this
mean for the future of Samsung while the
short term economic impact of the recall
should be manageable for a firm as large
and influential as Samsung longer
lasting damage to the company’s
reputation could prove more difficult to
fix as more reports emerge of phones
overheating serious burns and even house
and car fires being blamed on the note 7
potential customers are bound to think
twice before buying a Samsung product
indeed in the wake of the recall
increased though largely unverified
reports of other Samsung models
experiencing similar problems came to
light the whole affair could cause
considerable doubt in a customer’s mind
next time he or she shops for a
smartphone which obviously helps the
likes of Apple pre-release Samsung had
explained its jump from the note 5 to
the note 7 skipping a 6 by suggesting
that different numbers for different
smartphone models had caused customer
confusion now in an unfortunate twist
every Samsung device is in danger of
being grouped together once again but
this time hard with the same fear that
it will set on fire or explode a major
blow it comes as customer confidence in
Samsung was rising following a difficult
spell in the smartphone market it’s down
to the electronics giant to put things
right as soon as possible and to regain
the attention and trust of its customers
for the future did these facts get you
thinking return those Galaxy Note 7s
right away to vote for which news story
is covered next
head over to watchmojo.com slash suggest
and be sure to hit that subscribe button
for more newsworthy top 10s published
every week
we’ll need to come back in this massive
global recall
[Music]
it had been a surge in the smartphone
market but Samsung’s progress literally
went up in smoke in September 2016
welcome to watchmojo.com will we break
down news stories that might be on your
radar in this installment we’re counting
down 5 crucial facts you should know
about the samsung galaxy note 7 recall
they are going to be replacing all of
their galaxy note 7 product number 5 why
is the galaxy note 7 significant the
Galaxy Note series has been one of
Samsung’s flagship models in the
smartphone market
ever since the South Korean company
launched the first edition in 2011 the
galaxy note 7 follows on from the galaxy
note 5 one of 2016 most popular Android
devices and offers users the latest
smartphone technology including a 5.7
inch Super AMOLED curved display
Samsung’s signature S Pen Stylus and
iris recognition tech as well as a
fingerprint reader the phone was
unveiled on August 2nd 2016 and
officially released on August 19th
around a month before Apple released the
iPhone 7 consumers and critics had
expected a fresh installment in the
smartphone sales war between the two
companies and the note 7 seemed to get
off to a good start
pre-order records were smashed in South
Korea and there were worldwide reports
of higher than expected sales figures
meaning some countries were even forced
to delay release of the product in order
to meet demand number 4 what’s the
problem with the phones the early
success quickly turned sour when
multiple reports were received of Galaxy
Note sevens overheating and sometimes
exploding users took to social media to
post photos of damaged devices showing
burnt charred and melted phones concerns
for user safety prompted Samsung to
initially halt sales and eventually
issue a worldwide recall in early
September with president of the
company’s mobile business ko dongjun
citing a battery cell problem as the
issue more specifically Samsung cites a
defect in the four volt lithium battery
Samsung SDI companies supplied the
majority of note 7 batteries but the
affiliate company is widely expected to
lose its chief supplier status
accordingly after initial confusion
regarding which phones were affected
samsung warned
all note 7 users to stop using your
device power it down and immediately
exchange it in a statement updated on
September 15th the company gave
customers three options you could
exchange your faulty device for a new
approved note 7 accepting a short delay
for processing exchange the note 7 for a
Galaxy s7 or s7 edge and receive a
refund for the price difference or
contact their point of purchase and
obtain a full refund number 3 how will
this affect the smartphone market days
after Samsung issued a full product
recall Apple officially released their
iPhone 7 until the reports of note
sevens bursting into flames Samsung had
looked to mount a serious challenge
against its long-standing rival
especially as Apple had received
criticism of its own in the run-up to
the iPhone launch supposed design flaws
with the iPhone 7 and a hurried security
update for the iOS 9.3 point 5 were soon
dropped by the press in favour of
Samsung safety issues while initial
clamor online over the removal of the
iPhone headphone jack also cooled Apple
who had experienced problems of their
own with her last major smartphone
launch and bendgate in 2014 and 15 are
sure to benefit from their chief
competitors troubles as analysts expect
trust in Samsung to waver at least
temporarily
number two what effects will the recall
have on customers and the company while
Samsung assured customers that recall
procedures would be carried out as
quickly as possible the u.s. exchange
program promised a replacement note 7 no
later than September 21st 2016 the
inconvenience was clear and many felt
that the $25 gift card given his
compensation was not enough prior to
September 16th the Samsung safety recall
was just a voluntary recall one after
which the US Federal Aviation Authority
called on passengers to avoid using
galaxy note 7 devices during a flight
and some public transport systems banned
use of the phone on their services but
as of that day the Consumer Product
Safety Commission issued a formal
government recall citing the immediate
risk posed by the devices and that they
should not be used the official recall
recommended that the note 7s be returned
immediately because according to Elliott
K of the CPSC quote this product
presents such a serious fire hazard
following this the
ay-ay-ay is expected to ban the use of
the device on commercial planes entirely
developments such as these have
unsurprisingly marred the Samsung brand
and were reflected by Falls of the stock
market during September 2016
between launch and recall over
one-million note seven devices were sold
across 10 countries and around 2.5
million potentially faulty phones are
believed to have been manufactured
according to the International Business
Times Samsung’s market value took a hit
of up to 22 billion dollars as a result
of the initial recall while the highest
prediction say problems with note 7
could cost up to 1 billion dollars
Samsung itself has declined to put a
monetary value on the recall but ko
dongjun
has referred to it as heart-aching lee
high costs number one what does this
mean for the future of Samsung while the
short term economic impact of the recall
should be manageable for a firm as large
and influential as Samsung longer
lasting damage to the company’s
reputation could prove more difficult to
fix as more reports emerge of phones
overheating serious burns and even house
and car fires being blamed on the note 7
potential customers are bound to think
twice before buying a Samsung product
indeed in the wake of the recall
increased though largely unverified
reports of other Samsung models
experiencing similar problems came to
light the whole affair could cause
considerable doubt in a customer’s mind
next time he or she shops for a
smartphone which obviously helps the
likes of Apple pre-release Samsung had
explained its jump from the note 5 to
the note 7 skipping a 6 by suggesting
that different numbers for different
smartphone models had caused customer
confusion now in an unfortunate twist
every Samsung device is in danger of
being grouped together once again but
this time hard with the same fear that
it will set on fire or explode a major
blow it comes as customer confidence in
Samsung was rising following a difficult
spell in the smartphone market it’s down
to the electronics giant to put things
right as soon as possible and to regain
the attention and trust of its customers
for the future did these facts get you
thinking return those Galaxy Note 7s
right away to vote for which news story
is covered next
head over to watchmojo.com slash suggest
and be sure to hit that subscribe button
for more newsworthy top 10s published
every week
we’ll need to come back in this massive
global recall
[Music]
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