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The importance of Digital Communication in Business | Shaili Chopra | TEDxBMU


good morning everyone in 2002 when I

started my career in journalism things

were very different we were 10 years

past the Gulf War one year past 9/11 in

India we were seeing the dawn of a brand

new president APJ Abdul Kalam breaking

cultural religious and more importantly

communal barriers we also saw the Delhi

Metro coming I had to pinch myself to

believe that this was back in 2002

journalism of course was a very very

different field there were literally no

jobs

television happened to be in that small

era that had just begun

post do darshan we were talking about

the cable television and possibly having

more than one single program to watch on

television and a channel which we could

switch with a remote these were very

exciting times at least that’s what I

thought when I stepped into journalism

the one thing that was missing back then

is the one thing that we spend most of

our time on today it was the mobile

phone perhaps now the touch phone the

phone that run everything from our basic

phone calls to the electricity in our

homes and in any single way can

transform our knowledge base from zero

to a hundred plus the powerful device

rather tiny that changed the face of

journalism as we see it today and

perhaps it could even just be scratching

the surface from what we might see

journalism in less than five or ten

years for me this was transformational

because having seen journalism at the

cusp of change from struggling to sit

together as a family watch a single

program together as

an hour of the day to have things on

demand on swipe I’m to be able to see

content from tiny to large at my

personal time was phenomenal the choice

was now mine and the content and

whatever was built was mine we can

clearly thank a lot of people whether it

was Steve Jobs or Mark Zuckerberg for

creating versatility in what we do and

how we do with that mobile phone but I

think it’s been tremendous to see the

power of what it did to communication

and more importantly how it redefined

the idea of news every single day I meet

people animated with the idea of how

news is transforming in India perhaps a

step away from that pole at a word to

say what is news in today’s world it’s

gone from being something that was

somewhat clearly defined in India from

newspapers radios television to a

whatsapp message to a messenger picture

to an Instagram post to simply a hashtag

that’s how news has transformed we have

seen clips coming to us on whatsapp and

very soon later we find them on

television we see the fire and the

ability of it to spread from what is

social media or anything else that’s

captured on your phone from an app to

anything else to become mainstream news

headline that eventually goes from TV to

the next morning’s newspaper headline I

think in many ways it makes it a very

fascinating story about what’s going on

and at the same time it puts that huge

spotlight and says this is news and it’s

no longer about what I as an editor of a

channel is going to say what is defining

news today it is you as consumers of

news who are going to interpret what is

news to you and what is used to the

person sitting next to you and I think

that’s where a lot of

very interesting space lies it’s neither

black nor white I would even say it’s

not even great it has many colors like

the color band on television and you are

constantly interpreting where are we

going to take this piece of news to the

next level the idea are watching a

single screen went to a second screen

and I think now we are probably

multitasking while watching to the

extent that we might be on four

different apps at that point discussing

that very news piece through those apps

even while it happens on television or

might be sitting on a newspaper or might

be a conversation in your drawing-room

at this point in my life I realized that

I have to get up and get going from

being a television person with somebody

who would deep dive into digital and I

must say I didn’t think it would be that

that that challenging the learning curve

was steep and to me there is nothing as

infectious and addictive as the idea of

changing your ability to learn what you

learn and expanding the scope of that

learning curve perhaps being a student

of journalism all my life and

experiencing how journalism itself is

coming to a brand new shape a brand new

discussion to the extent that had got me

right here on stage and so I started

looking at she the people dot TV as my

debut venture in journalism and why did

I stop that there are many reasons

besides the very basic fit which was the

format of digital for me there were two

very compelling reasons it had the idea

of women at the center and numbers that

were surprisingly disappointing about

the way we interpreted women in the

country

we are what 1.3 billion people at least

half of this population is women we’re

talking of over 300 million people on

the internet of which we are looking at

nearly 60 million women coming online

and doing transactions we’re talking

about women being a very very very

important part of the economy yet we

grew up in a world

which said women are niched and I would

ask them why don’t I switch that if half

the population is women and they are

niche that law takes who are men and I

think for a lot of people that planted

the idea in the head and say this woman

is truly making sense women need to be

up there with the economy and the change

the figures out there are tremendous in

India alone we are saying that if we are

today in a single-digit growth we are

talking about 12 to 13 percent GDP

growth add women to the dialogue to the

works and get them to do work whether

it’s work from home work using digital

social media or actually just head to

the offices so the opportunity for me

was tremendous and I decided to pick my

tool and my tool was going to be digital

to actually increase strong

conversations powerful conversations and

see how women in India of contributing

to its very very inherent idea of

building the nation with that came the

idea and the power of storytelling I

think a lot of brand manager students

professors everyone present here

wouldn’t deny that today the power of

telling the story of whatever you’re

involved is with is going to be the one

reason why you’re going to be able to

succeed with the idea that you have the

power of the idea today is pretty much

as important as the power of

storytelling around your idea which is

why when we started to see the people TV

we featured more than 30,000 women

talking about real stories real women

real stories not just the ten women that

you all see every single time in the

same different magnet same or different

magazine year after year knowing that

people around you have true stories true

inspiration and are fighting every

single day to actually make their

careers make a change make impact such

an idea that hadn’t existed in India

till today and still does

list we haven’t been able to put enough

spotlight to fix some of the challenging

gender issues that we currently see and

might see till what’s the last figure I

heard two thousand three hundred and

seventy three is possibly by when we

have a gender equal world so you can

imagine the challenge is a long one and

we have centuries to go to make that

correction having said that I’ll take a

step back towards the idea of what

digital really does a platform

particularly when one looks at women

it’s transformational to the extent that

it makes women who are uneducated

illiterate actually become capable

overnight we have been going from

villages to urban India talking about

the power of how women are using digital

to transform their lives I met a young

woman who created an entire business of

flour jewelry from a corner of Salem in

Tamil Nadu to 25 different stations in

India where she’s selling through retail

and the use of social media and it’s

amazing to see how the power of

connectivity that has come through

through such stories she is now

collaborating with women in Africa she

is collaborating with women in the

United States and then there are those

who are finding research in other parts

of the world another layer of this

entire journey came through when I

noticed how women across the world

especially in emerging markets are able

to make use of tools technical

understanding information media

relationships collaboration and

cooperation simply by the use of social

media and to me that again was a hugely

powerful tool on she the people today we

are running an amazing series of women

of Africa and it actually

collaboratively tells you journeys

inspirations of how women in Africa and

India are finding common causes breaking

new ground and are able to share so much

more information and

psv go as a part of my experience in she

the people and what we created with it

over the last two years one of them came

across pretty pretty well to me that as

you create a digital brand you’re gonna

have tremendous amount of information on

hand and that would include the ability

to splice and understand data in terms

of what your consumers are watching and

more importantly what they present for

brands and that takes me back to

complete the psyche in the fact that

when we look at news as a nebulous world

today it’s coming across as one which is

challenged because there’s so much

information so much content and there’s

news and there’s no distinction in any

of these and part of the problem as well

as the opportunity is the fact that a

lot of this data is challenging brands

today to understand whether they are

truly reaching out to the right customer

whether this data is actually speaking

back at them and more importantly are

they in the race for simply numbers or

searching for what could be a larger

purpose lifting themselves from being a

brand in the band or a brand wagon one

who are actually understanding consumers

in a deeper way is it better to have 500

people who truly understand your brand

and are loyal and are interactive with

it

than 500-thousand who might have touched

and go touched and gone and I think

that’s really where we are seeing a

transformation in how and what we

consume and the power of the

communication that I’ve been talking

about part of this piece is what you

consume how true is it how fake is it

and how many times in a day do you ask

yourself is this for real

am i confused is there a reason for me

to question this forward is this forward

actually you know accurate how can I do

a fact check so that takes me to the

point that today we are going to remain

in a flux with what is real and what is

fake

I think fake news in the last five years

has become a very offs used free

in our lives both as we question as well

as as we consume there’s a very

interesting comment made by a man called

Robert Park who was one of the founders

of Chicago school of sociology who said

the idea of fake news is so human that

is humanly impossible to say that this

news in this context in this part of the

world is fake and the same news in

another part of the world could well be

real or like I often say that one

person’s troll could be another person’s

fact-checker and I think that really has

the essence of how how the universe of

news is going to remain a bit led by

confusions and kiosks I’m giving you

opportunities to understand what is the

light behind that particular source or

the light behind that particular news

piece that brings me to the point that

today as we go ahead we will face a huge

crisis of credibility as news gatherers

as information broadcasters VG casters

and more importantly journalists were

trying to put together sense in the

information and communication that they

see and to me that is both fascinating

and scary because it puts the power of

understanding in your hands not in the

gift the hands of the giver or the

gatherer or the presenter of news that

at same time offers an opportunity that

if you do want to be real and if you do

want to understand news you need to

chase the knowledge the ideas the

technology and tools that are creating

that news in a very very very big way

there are three things to look at number

one what is the accuracy of that news is

it fake is it real how can you yourself

come out there and empower yourself with

tools and understand how to gauge the

quality of that piece of content that

you’re reading to in their hand the rest

of the world

I think vanity is on the rise the world

who thing the fact that people want to

hear and see themselves much more

I suppose the success of Instagram and

Facebook has a lot to do with that and

many others such platforms are emerging

where you are constantly hearing your

own self so we don’t have the problem of

echo chambers the problem of having too

many of very few filters

I think the second piece to this is the

fact that there is an algorithm in every

one of us today that is the one that we

can control but the ones around us are

the ones that we just can’t control

which is why it’s very important to

realize that part of what we hear and

part of what comes through then that

echo chamber is the fact that algorithms

are driving a great deal of what may

seem like unbiased biased news and

number three is the fact that there is a

complete lack of cultural authority over

the knowledge around us over our

surroundings because we are so tunnel

eyes towards watching what’s going on in

social media as well as what’s being

thrown at us by algorithms that to an

extent we’ve forgotten our basics we

don’t scratch the surface we don’t

question why is this news coming to me

why I must question it how can I

question it the tools are all there but

today journalism as a whole news

gathering as a part to it are definitely

having a crisis of confidence on one end

but a huge opportunity the other I think

for that to come around and turn into a

win-win story

the answers will lie with us with you

and not necessarily with those who are

out there digi casting or broadcasting

with those who are out there to consume

pick gather knowledge and find sense in

this entire sort of chaotic world that

we live in with that I’d like to thank

you for having me here to speak about

communication and on the TEDx @vm you all the best thanks so much

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